Custom Countertop Companies in Madison

“I would highly recommend Rigsby Group, Inc. They remodeled our kitchen dinette area and did an excellent job. At the start of our project, owner, Tim Rigsby gave us a very detailed outline of projected costs and deadlines. While the project was in progress, we received weekly emails updating us on the work that would be completed along with the specific days and times workers would be at our home. Tim made regular visits to the job site to make sure the work was being completed accurately and on time. Everyone was professional and courteous. Our experience was very positive. The job was completed on schedule and there were no hidden costs or surprises. We love our new kitchen! Joe and Carrie H.”

“I worked with Coyle Carpet (mostly with Bobbi and Anika) when we were building our home. We had a great experience with something that can often be very stressful. They took time helping us pick out cabinets, flooring, countertops, etc. We did not feel rushed and they were very helpful when we would get "stuck" and had a hard time making decisions. I would not hesitate working with them again for any remodeling or future builds!”

“I have been working with a general contractor over the past year on a large renovation project and have been very disappointed with the overall customer service, project management, communication, and cost of the contractor with whom I’ve worked. As a result, I decided to outsource the final finishing work to another contractor, in hopes of finding a better experience. I was looking for a contractor who could meet my expectations in terms of professionalism, quality service, schedule, fair pricing, reliability, and trust. I found that with Mike at Edge Construction. I contacted Mike at Edge Construction after hearing an advertisement on the radio. Mike responded promptly and offered flexible times to review my project and offer a quote (free of charge). My finishing project included installing baseboard and door jamb trim throughout my house, as well as installing several custom closet doors. During the consultation, Mike walked through my property asking questions about what I wanted, what was important to me (cost, material, timelines, etc.), described how the work would be done, and explained options for materials and methods to consider. Knowing that cost was a key consideration for me, Mike offered to unbundle his services to allow me to work directly with his recommended suppliers to keep my price at his cost (the tradeoff being that I took on the responsibilities of coordinating timing, material ordering, material defect management, etc.). Mike was able to offer me a rough estimate at the time of the walk through and followed up within a week with a formal quote. The quoting and contracting process was casual but comprehensive. Mike offered a low pressure buying experience, with information and options to meet my needs. The estimate overall was provided at a very fair price point, with some portions being significantly less expensive than other contractors. Something that differentiated Edge during the quoting process was while reviewing the project with me, Mike talked through the projects I was asking for directly, but also offered insight to additional areas with which he could assist to improve the work of the other contractor. What struck me is that while talking through those additional areas, Mike was very respectful of the other contractor’s work (complimenting some portions of it), as opposed to degrading it to build an “up sale” opportunity, but was straight forward in expressing his recommendation. During that discussion, he suggested that I bring those areas to the contractor’s attention for resolution, as that is what he would do if it “was his house”. Mike was most concerned with helping provide a quality complete end product that I would be happy with, regardless of who was doing the work. I ended up having Edge Construction address those recommended areas (which Mike agreed to do at a very low price), in addition to the original finish work Mike quoted for me. Even though I took on the responsibility of ordering materials and coordinating schedules from suppliers to reduce the overall project cost, Mike did assist me by offering a final review of the material order and even following up with the supplier at one point when the material delivery was delayed. Edge Construction remained flexible with their schedule and accommodated my needs very well during material procurement. Once the materials arrived and Edge Construction began their work, I was impressed. The team was very professional, friendly, cleaned up the job site each day, and even accommodated some small on-the-job requests I made. Mike checked in on the work with his team and remained a point of contact for me, to assist with any questions or needs I had along the way. The job took about 1.5 days longer than planned, but was primarily due to unanticipated complexity and additional time needed to do the job correctly. When those complexities and associated schedule extensions were identified, Mike communicated that to me to ensure my expectations were managed. Despite the slight extension to timeline and unexpected complexity, the project came in on budget. At the closure of the job, Mike walked through the work and addressed any questions I had. Mike was prompt to provide an invoice at project closure and flexible with my payment schedule. I was very satisfied with the quality of the work and project overall. I have since worked with Edge Construction on an additional finishing project (trimming the windows) and plan to work with Edge to trim my kitchen island. Edge has continued to provide good customer service and quality; while remaining responsive, flexible, fair, and well-priced through those other projects. I finally found a contractor I look forward to working with again in the future.”