Archadeck of Austin
Archadeck is a design/build firm which means we design the project and follow through construction. We do not take on repair projects unless repairs are in conjunction with a new design. There is no minimum or maximum cost as long as the project makes sense for us and our client. Our focus is on quality of construction and the end result bring value to our customers.
Arbor Design and Construction, Balcony Design & Construction, Concrete Construction, Deck Building, Deck Design, Gazebo Design & Construction, Outdoor Kitchen Construction, Patio Construction, Patio Design, Paver Installation, Pergola Construction, Pool Deck Design & Construction, Pool House Design & Construction, Porch Design & Construction, Rooftop Deck Installation, Sunroom Design & Construction, Trellis Construction, Trellis & Pergola Construction, Covered Patios, Outdoor Kitchens, Screened Rooms & Porches, Masonry Walls & Patios, Fireplaces & Fire
Anderson Mill, Austin, Brushy Creek, Cedar Park, Georgetown, Hutto, Jollyville, Leander, Pflugerville, Round Rock, Wells Branch, Windemere, Bee Cave, Dripping Springs, Lakeway, Lago Vista, Jonestown, Liberty Hill, Manor, Elgin, Driftwood, Buda
Best of Houzz Service Winner - 2016 & 2017
From the not-so-good aspects of your review, it seems clear that you feel the operational side of the process needs improvement. I will be the first to tell you that effective communication is probably the biggest issue facing construction companies. In the case of your project, my team feels like there was frequent communication and that we were very responsive to all the issues raised and corrective actions were taken quickly and to your satisfaction. If you’re expectation was that someone be regularly present for that feedback, that’s a fair complaint; but it also points to the fact that there was effective communication to the extent that corrective actions could be taken without our regular supervision.
I do understand the spirit behind the comment and with your comments aside, we have added a field superintendent specifically targeted at improving this point.
As you know, since this review was posted, we have exchanged some email regarding what I may have done to hurt your feelings. During the build, you brought an issue to my attention. The problem was actually resolved before I could respond and I failed to respond. This obviously sent the wrong message to you and I have apologized for that and now apologizing publicly.
Regarding your comment regarding progress payments, I’m really sorry you feel that way but I’m actually glad you brought it up. When we create a contract and draws, we try our best to establish milestones such that the project can a) be properly funded, b) provide an opportunity to review the work completed, take any required corrective actions, and c) discuss concerns or questions with the homeowner. So, typically the meeting has more to do with discussing the project than actually getting a check. In your case, we were actively discussing things on a continual basis and getting the check was, in fact, just picking up a check. Further, most people have no idea how much it costs to build these type projects and that the margins are small relative to other service businesses. Material is a very large percentage of the sales price and the tradespeople must be paid weekly. We do not ask for weekly progress payments from you nor do we present you with material bills, so when a progress payment is due it is very important.
Finally, it seems clear to me that you are trying to send a message. Houzz is a very important place for consumers to view stunning work, get ideas, stimulate thought, and gain input on perspective suppliers. I think your final rating does not reflect the work that was performed, rather your expectations of the experience and for that I am sorry and honestly a bit surprised. We appreciate your business, I’m proud to have our name on it and I’m really sorry I hurt your feelings. As always, I would be more than happy to discuss this further if you so desire to.
Archadeck of Austin