Concrete Construction, Deck Building, Deck Design, Deck Lighting Installation, Gazebo Design & Construction, Outdoor Kitchen Construction, Outdoor Kitchen Design, Patio Construction, Patio Design, Paver Installation, Pergola Construction, Pool Deck Design & Construction, Pool House Design & Construction, Porch Design & Construction, Railing Installation, Shed Design & Construction, Sunroom Design & Construction, Trellis Construction, Under Deck Ceiling Installation, Deck Design & Construction, Patio Design & Construction, Outdoor Living Space Design & Construction
Ankeny, Beaverdale, Berwick, Clive, Des Moines, Granger, Grimes, Johnston, Norwalk, Pleasant Hill, Polk City, Saylorville, Urbandale, Waukee, West Des Moines, Windsor Heights, Cumming, Ames, Pella, Grinnell, Newton, Panora, Central Iowa, Dallas Center, Altoona
• BBB A+ Rating• Various Archadeck Design and Customer Service Awards • Our Des Moines-area outdoor living projects are frequently featured in local – and even national – publications.
6 Reviews for Archadeck of Central Iowa
A September 21st e-mail to our client laid out a clear response to the outstanding issues with their project and our suggestions and offers to resolve, including no-cost options. That e-mail also laid out a proposal to implement a new feature, which our client also requested for the patio area under their deck when we met on-site to assess their outstanding issues.
There are various misrepresentations of that proposal – and what led to it – in our client’s review and subsequent update but the accusation of bribery is disconcerting. The discount was clearly offered for and on the new feature scope of the proposal only. There were no "ifs" or conditions to that offer. Once an agreement on resolution actions is reached and we’ve resolved those issues satisfactorily, as is our goal, I believe it would be appropriate to ask for the review be updated to reflect our ultimate disposition with the project.
Our proposal for resolving our client's issues has been on the table since that September 21st e-mail and is awaiting our client’s decisions. I have reached out to our client several times since the September 21st e-mail, requesting a return call to set up a subsequent decision-making/confirming meeting. No returned calls have been received and the review above is our client’s only response to-date from my follow-up efforts. Efforts on this are ongoing and I look forward to resolving these issues for our client.
Update EOY 2014: We reached agreement with our client on a resolution action plan last month. We took advantage of the mild weather before Christmas to complete all but one of the issues and have passed final inspection from the City of Des Moines. The gate is the remaining open item; its been ordered, is expected to be available by early February and we'll install it at our earliest opportunity once its available.