Pool & Patio Design Inc.
Boca Del Mar, Boca Pointe, Boca Raton, Coconut Creek, Coral Springs, Deerfield Beach, Fort Lauderdale, Ft Lauderdale, Ft. Lauderdale, Hamptons at Boca Raton, Highland Beach, Hillsboro Beach, Lauderdale-by-the-Sea, Lighthouse Point, Oakland Park, Palm Aire, Parkland, Pompano Beach, Sea Ranch Lakes, Wilton Manors
Please see your email attached this job was done five years ago. We warrantee sinking and settling for two years. Although you don’t agree with that as we can tell by your threatening email we offered you to do the work at cost and now you write nasty reviews so one sided and you leave out all the information for person reading your review to make their own judgment knowing all the details. As for your pool finish we do not service your pool. I ask you for chemical logs but you said you did not have any. It is clearly evident this is a chemical related issue once again we offered you a solution at our cost. As a business owner I don’t know what else to offer you besides my help at my cost. Per the guidelines of the contract you are out of warranty.
Date: July 26, 2017 at 8:23:47 AM EDT
Reply-To: Kevin Jullion
From: Kevin Jullion
Interests: Repair service
You installed our travertine and remodeled our pool in 2012 and you did so as Oceans RG at the time. We have informed you that the pavers have settled un-evenly and are now a danger to walk on. In 2 weeks we will hire a contractor to do the repairs even though we feel strongly that is something you should be doing for us free of charge. Note that you have come out to our location and informed us that we would have to pay to repair your shoddy installations!
This is only one of the problems we had with your work and so we are giving you final notice that we will be writing detailed reviews of your business on Yelp, Angie's List, Google+, BBB, etc to warn other potential customers what they might expect from your pool resurfacing and pacer installation services.
We are not interested in any back and forth as to who is to blame we are only interested in hearing that you agree it's your responsibility and that you make it a high priority to make it right by August 15.
I am amazed frankly that I have to resort to sending you this message.