Renew it Group LLC
Deck Building, Deck Lighting Installation, Gazebo Design & Construction, Pergola Construction, Porch Design & Construction, Railing Installation, Outdoor Kitchen & Living
Alanson, Bay View, Brutus, Burt Lake, Conway, Harbor Springs, Indian River, Oden, Pellston, Petoskey, Ponshewaing, Topinabee, Traverse City, Gaylord, Bay Harbor, Charlevoix, Alpena, Cheboygan, Mackinaw City, Boyne Falls, Boyne City, East Jordan, Walloon Lake, Bellaire, Kewadin, Ellsworth, Interlochen, Williamsburg, Empire, Lake Leelanau, Glen Arbor, Suttons Bay, Eastport, Northport, South Haven, Leland, Rockford, Evart, Fife Lake, Cedar, Atlanta, Grand Rapids
Trex GOLD Installer
I apologize for any inconvenience our mistake has caused you on your project. Your beautiful 3 season room was installed on time and on budget back in August 2017, nearly 10 months ago and was approved by the local building inspector, unfortunately somehow we all missed this piece of J trim. However, this project is still under warranty and we are happy to submit a work order to come out and address it as soon as possible.
I understand that the issue came to light from a home inspection and you would like it fixed by your closing date in two weeks- as I explained yesterday, this is our busiest time of year and our schedule is booked solid at this time. However, I was happy to provide a solution for you in the form of a letter to your buyer explaining that we would address the issue and would do our best to move your work order up in the schedule if possible. I apologize that the time frame isn't ideal, however, we are doing our best to address it.
Thank you for your review, we appreciate all feedback from our customers, just a reminder you were very pleased with our work as you sent us pictures of how beautiful your project turned out. (Please see attached)