ROYAL Decks and Landscapes
B10 - 996 Westport Crescent
Mississauga, Ontario L5T1G1
Deck Building, Paver Installation, Trellis & Pergola Construction, Landscaping, Landscape Design
Mississauga, Alderwood, Brampton, Burlington, Carleton Village, Centennial Park, Claireville, Cooksville, Derry West, Downsview, Eatonville, Erindale, Eringate, Etobicoke, High Park North, Hornby, Humber Valley Village, Humberwoods, Kingsview Village, Long Branch, Malton, Marvin Heights, Mimico, New Toronto, Hornby Station
However, there are few things in your review that are not accurate. We never disappeared from your project to go to a different project. We started on your deck first week of September and we were finished with both of your decks within 2 weeks. There were a few days within these 2 weeks we weren’t there because we were short on few boards which have to be ordered in. Railings are always ordered after the deck is framed up, as we use custom railings for every project and it must fit 100%. This is explained to every customer ahead of time. The result is that there is a 2-4 week time frame when we are not working on your project. Railing was completed second week of October.
To address the “big mistakes” you speak of in your review, there were three mistakes. Downspout was wrongly directed. Lights transformer was installed at a different outlet than you wanted. And lastly, there was the temporary staircase. We explained to you on a couple of occasions that we cannot install a proper staircase until you have a retaining wall rebuilt, because your waterproofing contractor destroyed the retaining wall and stairs had to land on retaining wall. Temporary stairs were installed so you can still use your deck. After your landscaper fixed the retaining wall, we came and rebuilt stairs with proper finishes. The other two issues were corrected as they were very simple fixes.
When I picked up final payment, Kieran said that he was very happy with the work that we’ve done. Hope you and your family will enjoy decks we built for you.