3D Rendering, Accessory Dwelling Units (ADUs), Architectural Design, Architectural Drawings, Basement Design, Basement Remodeling, Bathroom Design, Bathroom Remodeling, Building Design, Custom Home, Deck Building, Deck Design, Drafting, Energy-Efficient Homes, Floor Plans, Garage Building, Green Building, Greenhouse Design & Construction, Guesthouse Design & Construction, Handicap-Accessible Design, Historic Building Conservation, Home Additions, Home Extensions, Home Gym Design & Construction, Home Remodeling, Home Restoration, Home Theater Design, House Plans, Kitchen Design, Kitchen Remodeling, Landscape Plans, Laundry Room Design, Lighting Design, Mudroom Design, New Home Construction, Outdoor Kitchen Construction, Outdoor Kitchen Design, Outdoor Lighting Design, Passive Solar Heating & Cooling, Pool House Design & Construction, Porch Design & Construction, Project Management, Radiant Floor Heating, Site Planning, Site Preparation, Space Planning, Staircase Design, Structural Engineering, Sustainable Design, Swimming Pool Construction
Alvadore, Coburg, Eugene, Junction City, Pleasant Hill, Springfield, Fall Creek, Harrisburg, Veneta, Florence, Sisters, Bend, Sun River, Albany, Corvallis, Salem, Lake Oswego, Tigard, Beaverton, Hillsboro, Oregon City, Clackamas, Vancouver, Tualatin
National Association of Home Builders Home Builders Association of Lane County,OR. Field Issuance Remodel Program - The City of Portland, OR. Better Business Bureau Accredited Lead based Paint Certified Contractor Energy Management Certified
9 Reviews for John Webb Construction and Design
1.Clients claim we, “…explicitly ignored my direction...” The clients were always on site when my guys and/or subs were there. I would think if there was something wrong, that it would have been addressed at the time.
2.Clients rate the finished product at 6-7. I’ll take this as a win, considering they’re still willing to rate the work 6-7 more than 5 years later.
3.We’ve had the same accountant for nearly 30 years of the 40 years I’ve been in business. Errors are virtually non-existent. However, the client did have many questions/concerns with most of the billing. I did find one actual error in the amount of $258.75, which we promptly credited back. I also provided several other credits as an act of good will. The amounts were relatively small and if it helped the client feel better about the charge, then I felt it was well worth it. In hindsight, we should have put that disclaimer on the credit memo. All of our invoices include complete labor detail (name, date, duration, explanation) and a copy of each and every receipt. In addition, our invoices are provided as often as once a week but no later than twice a month.
4.Yes, it took longer to complete the project than we anticipated. I won’t go into all of the reasons for this but there was a lot going on that was out of my control. Also, frankly, I just don’t remember all the details. We probably could have been faster, but we did our best. I do remember having a lot of back and forth regarding the key to the property. The clients didn’t want to provide a key but they did agree to a lockbox. Many times, they removed the key from the lock box so there was a lot of waiting and rescheduling. I remember once, the key was not in the lock box but I saw the client inside the property. I knocked for more than 10 minutes and he never answered the door. What’s that about?
5.Client says, “he became evasive, contradictory, and/or defensive”. We responded to literally hundreds of emails and dozens of phone calls. We may not have agreed with everything the client said but we showed up, returned each of the emails and all of the phone calls. I’ve never been a ‘yes man’ but I’m never disrespectful or unprofessional.
6.Yes, we sent a photographer to this project as we do with all of our projects. If the clients didn’t want their kitchen photographed, why did they let the photographer in the property and allow them to setup and take photos? I wasn’t aware of using any of these photographs in our advertising but if something did get posted, I’m happy to take it down. I just need to know where they’re seeing it.
Of course, I would rather have handled the clients concerns face to face, in real time, and not 5 years after the fact but I can’t leave a review like this unanswered. If anyone has any further questions or concerns about this review or my response or just want a free estimate on a remodel, please reach out anytime and we can discuss it, 541-683-3795. Thank you. John Webb www.johnwebbconstruction.com
Thank you for the positive review! We at John Webb Construction and Design are happy to hear your experience. We enjoyed working with you throughout the project and hope to work with you again in the future. Feel free to take a look at our website or social media platforms to see our most current projects!
Thank you for the positive review! We at John Webb Construction and Design are happy to hear your experience. Your kitchen remodel was a fun project and your engagement with the project made it a great experience for us as well! Feel free to take a look at our website or social media platforms to see our most current projects!
Eugene, OR 97401