Let me quickly chalk a number of the standard bullet points off of the traditional review list- Kole Made was fair, they were honest, their delivery was timely, their customer service was solid, and the quality of their work speaks for itself (see pics).
But honestly, when confronting a project as sizable as the one we undertook with them, I expected all of the above boxes to be checked. What made the project exciting, fulfilling, and worthy of a 5-star rating was the nuance with which their approach was coupled.
We began by delivering them a digital shell of what the interior of our restaurant was slated to look like- nothing more than floor and wall colors and a base outlay of our restaurant's dining room. From there, Kole Made took the reigns and began piecing together our furniture design/layout puzzle. I expected initial conversations to revolve around types of wood, heights of tables, and colors of chairs. Instead, Niko (Kole Made's main visionary, you could say) took a fully organic approach, and began by scrutinizing our anticipated customer traffic flow. Where is our entrance door in relation to our checkout? How can we create design elements that trigger our customers to queue in line upon entering without needing written, posted instructions? As a takeout-heavy restaurant, traffic flow is tremendously important, and it was refreshing to have Kole Made instruct our expectations as to where our customers would naturally flow, and then to design our furniture layout around those expectations.
After determining the footprint of where our furniture would be placed, the focus then shifted to how we will best be noticed by passersby. An opportunity to convert our largest window into a seating bench had escaped us and the architects, but was pointed out by Kole Made as a great way to both increase customer visibility from the outside and to comfortably add an additional seven seats into our smallish dining room space.
The actual furniture design process was fluid and seamless. We were given samples of various wood types, samples of different finishes, and were invited to their shop where they actually used wooden scraps and beams to replicate our exact layout- to full scale- to illustrate the precise length and width of each table and bench, and to show exact spacing. It completely eliminated any second guessing once pulling the trigger on wood types, finishes, sizes, designs, and layout. Their execution was as impressive as their process, and we couldn't be happier with our finished product.
Just prior to opening- literally only two weeks before- one of our industry friends had commented that our entrance reminded him of a subway. It was stark and ugly, and didn't at all match our interior. Having never put much thought into our exterior, we agreed. We contacted Kole Made (Mitch took the lead on this project) and they were able to turn around a same day design/proposal, and ultimately complete the work before we opened. Again, the picture speaks for itself.
Having only been open for less than four months, we're inundated with compliments about our interior- namely the wooden features. If a customer of ours posts an interior shot of our space on Instagram or Facebook, chances are that either a Kole Made table, a Kole Made stanchion, or our Kole Made bar paneling is a focal point, often appearing alongside the food itself.
The name of our restaurant is Real Food Eatery, and we're located at 207 S. 16th St. in Philadelphia (on the corner of 16th and Walnut). If you're considering hiring Kole Made or are simply interested in viewing their work, then please visit our restaurant and ask for Mike or John...or just take a look around.
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