3D Rendering, Architectural Drawings, Attic Conversion, Basement Design, Basement Remodeling, Bathroom Design, Bathroom Remodeling, Building Design, Deck Building, Deck Design, Design Consultation, Drafting, Floor Plans, Garage Building, Garage Design, Home Additions, Home Extensions, Home Remodeling, Kitchen Design, Kitchen Remodeling, Laundry Room Design, Mudroom Design, Pool House Design & Construction, Porch Design & Construction, Project Management, Sunroom Design & Construction
Albion, Attleboro, Attleboro Falls, Bellingham, Blackstone, Central Falls, Cumberland, Cumberland Hill, East Providence, Forestdale, Foxboro, Foxborough, Franklin, Glendale, Greenville, Harmony, Johnston, Lincoln, Manville, Millville, North Attleboro, North Providence, North Scituate, North Seekonk, North Smithfield, Pawtucket, Plainville, Providence, Rehoboth, Rumford, Seekonk, Slatersville, Smithfield, Valley Falls, Woonsocket, Wrentham, Walpole, Medway, Norfolk, Sharon, Norwood, Mansfield, Norton, Warwick, Cranston, East Greenwich, Medfield, Canton, Millis
RI School of Design - Industrial Design '89, NAHB Certified Graduate Remodeler, NAHB Certified Green Professional, NAHB Certified Aging in Place Specialist, 14 regional and national awards including:Master Design Awards, Janus Award, Best of the Best, Chrysalis awards & Top 500
27 Reviews for Modern Yankee Builders
To start the design phase of your project, we received a $2,100 retainer. As we discussed (and our contract clearly states) regardless of whether or not the client cancels the project, the amount due for design and estimating services in this case was $1,700. We spent significantly more than $2,100 in time on this project, yet we still returned a check for $532.50 along with an email that stated, “I’m sorry that you’ve chosen to work with another contractor, but I understand that you and Chris are making a value decision that you feel is right for you”.
In nearly 20 years, we’ve never given a client a detailed itemized estimate, though we frequently provide general cost breakdowns…except we provided you with detailed costs including overhead and profit to help you better understand the costs of remodeling your bathroom. We emailed several of them as you requested more and more information. Additionally, rather than the typical one or two in-house estimates, we produced 7 estimates to attempt to get the price to the goal you’d set. We even cut our profit margin to 1/3rd of our normal rates to try to make this project work.
Ultimately, you spent just under $1,600 on our services for design, estimating, field measuring, product advice, etc…. and we could not satisfy you. I’m truly sorry about that. I don't know what more we could have reasonably done. Months later, you gave us a 1 star rating and a scathing review as a result. It’s the first time this has happened, so I’m at a bit of a loss.
I find it interesting that, without exception, every one of our happy clients has created their review in a single location and their reviews average about 200 words. You took the time to write a bitter review in excess of 500 words… our longest review in 19 years…AND post it on not 1, but on 6 different major review sites (BuildZoom, Google, Angie’s List, Yelp, Houzz & Porch). I believe that speaks volumes.
Modern Yankee Builders
Cumberland, RI 02864