3D Rendering, Attic Conversion, Basement Remodeling, Bathroom Remodeling, Carport Installation, Custom Home, Custom Home Bars, Deck Building, Deck Design, Demolition, Drafting, Energy-Efficient Homes, Flooring Installation, Foundation Construction, Garage Building, Garage Design, Green Building, Guesthouse Design & Construction, Home Additions, Home Remodeling, Home Restoration, House Plans, Kitchen Design, Kitchen Remodeling, Laminate Flooring Installation, Laundry Room Design, Lighting Design, Lighting Installation, Linoleum Flooring Installation, Mudroom Design, New Home Construction, Outdoor Kitchen Construction, Porch Design & Construction, Radiant Floor Heating, Rooftop Deck Installation, Site Planning, Space Planning, Sunroom Design & Construction, Sustainable Design, Universal Design, Wood Floor Installation, Custom Homes, Laminate Flooring Repair, Window Installation, Remodeling
Andover, Anoka, Arden Hills, Blaine, Brooklyn Center, Brooklyn Park, Centerville, Champlin, Circle Pines, Columbia Heights, Columbus, Coon Rapids, Crystal, Forest Lake, Fridley, Gem Lake, Ham Lake, Hilltop, Hugo, Lexington, Lino Lakes, Little Canada, Minneapolis, Mounds View, New Brighton, New Hope, North Oaks, Robbinsdale, Saint Paul, Shoreview, Spring Lake Park, Vadnais Heights, West Coon Rapids, White Bear Lake, Chaska, Burnsville, Chanhassen, Wayzata, Plymouth, Lakeville, St. Paul, Ramsey, Minnetonka, Woodbury, Shakopee, Eden Prairie, Bloomington, Maple Grove
2019 Master Design Award; 2019 Regional CotY Award-Kitchens over $150k; 2019 CotY Award-Additions $100-250k; 2018 BBB Ethics Award; 2017 & 2018 QR Client Satisfaction; NARI MN CotY's— 2015 basements & Entire House; Aging in Place Specialist.
If you think that we might ever have a second chance to earn your trust in the future, I would be grateful. However, I completely understand if that is not the case. For what it’s worth, I want you to know that we have instituted a series of mini “satisfaction” surveys at key milestones in each project so we can monitor and respond to issues while they can still be addressed and the “experience” put back on track if needed. We’ve also added a new Communications Checklist to set shared and realistic expectations regarding communications with our key staff before projects begin. This is very important because an unmet expectation is the very definition of frustration—the last thing any of us wants!
I believe every failure, every obstacle, is an opportunity to improve. And so, because we do care very much about the client experience, we are taking this opportunity to improve both responsiveness and communication.
I can see that it would be easy to conclude that smaller projects, like yours, warrant less care and attention. While smaller projects may logically require fewer resources, they should never receive a lesser degree of care on our part. So, rest assured the size of your project had nothing to do with your experience.
Fortunately, we do still garner mostly great experience ratings. Be that as it may, I am not happy at all about any that come up less than great, so again I apologize.
Sincerely—John Murphy, owner.
Murphy Bros. Design | Build | Remodel
Minneapolis, MN 55449