Red House Design Build
About Us
Services Provided
Architectural Drawings, Attic Conversion, Barn Design & Construction, Basement Design, Basement Remodeling, Bathroom Design, Bathroom Remodeling, Building Design, Custom Home Bars, Deck Building, Deck Design, Energy-Efficient Homes, Floor Plans, Flooring Installation, Garage Building, Green Building, Historic Building Conservation, Home Additions, Home Extensions, Home Remodeling, Home Restoration, House Plans, Kitchen Design, Kitchen Remodeling, Laundry Room Design, Mudroom Design, New Home Construction, Porch Design & Construction, Project Management, Sunroom Design & Construction, Sustainable Design, Universal Design, Workshop Design & Construction, Custom Homes, Custom Cabinets, Window Installation, Remodeling, Siding Repair & Installation, Design Build, Additions, Basement
Areas Served
Barrington, Bristol, Central Falls, Coventry, Cranston, East Greenwich, East Providence, Fiskeville, Greenville, Harmony, Hope, Johnston, Lincoln, North Providence, North Scituate, North Seekonk, Ocean Grove, Pawtucket, Providence, Prudence Island, Rehoboth, Riverside, Rumford, Seekonk, Smithfield, Swansea, Valley Falls, Warren, Warwick, West Warwick, Dighton, Fall River, North Dighton, Portsmouth, Somerset, Tiverton, Newton, Dover, North Attleboro, Cumberland, Wakefield, Westerly, Newport, Jamestown, Marion, Richmond, Charlestown, Lexington, Wellesley
Awards
National NARI CotY Regional 2021; PRO Gold Award 2021, PRO Silver Award 2021, GuildMaster 2021, Chrysalis Award 2019; EM-NARI CotY 2015, 2016, 2018, 2020; Best of Houzz Customer Satisfaction 2014, 15, 16, 17, 18, & 20; Best of Houzz Design 2016, 17, 18, 20; EPA Lead Certified.
67 Projects
Business Details
Business Name
Red House Design Build
Phone Number
(401) 337-5634
Website
Address
177 Sherburne Street
Providence, RI 02905
Typical Job Cost
$100,000 - 300,000
License Number
RI 28186; MA 182329; LRM-2547
Followers
We are absolutely in love with the transformation Red House completed in our home. The quality and standard of service is and has been top notch from the day we started working with Red House until completion of our project.Read Full Review
53 Reviews for Red House Design Build
- Justin & The Red House Team
Thank you so much for taking the time to write this review. Every project is very much a team effort, so your kind words go to the team as a whole. It was a pleasure to work on the restoration of your home. I know, being the home G grew up in, there were significant emotional ties to the way things had always been. Some hard choices for change were made, and you and he both created a great synergy of past and present in the final outcome! Again, thank you for taking the time to write the review. It means a tremendous amount.
I’ve gone over your critique of the effort we put into developing your project, and I appreciate both your point of view and the time you took to put it into words. In a continued effort at reconciliation, I’d like to know if there is a way we can bring your experience with Red House to a more satisfying result?
As our other reviews highlight, client satisfaction is a cornerstone of our company culture. After more thought about the process—as you describe it—, we are taking steps to rectify the methods and procedures that led to your poor experience so others don’t go through the same experience. I appreciate the fact you are letting us know you are not happy with the result of the contract we signed. You had a very cool project. I’m glad you found a contractor that to work with, and I wish you a pleasant experience with that contractor.
At Red House, we put a lot of work into the estimating and project development process, and, depending on the project, Red House does charge for design and proposals. According to contract, we did work with you and the plans you provided to help assemble the proposal for a very interesting and valuable change to your historic home. That effort at project development carries a high value for most of our clients. Even with plans, most clients still need help to make important decisions about the project. These can include: assessing the value and experience of heated floors, looking at different options for glass at the shower, designing different alcove cabinet options, deciding on lighting plans and selections, value engineering, and evaluating the costs of custom moldings versus stock. All of this requires an amazing amount of time.
As promised in the contract, we supplied a lengthy report giving you a line by line breakdown of the parts of the project we developed. Unfortunately, my initial cost estimates were not attainable for the project as designed. I try to be as honest and upfront with clients as I can be. Unfortunately, I can be wrong, but I will let you know as soon in the process as possible if I am.
Because we try not to pass the costs of this process to existing or future projects, and because we—fortunately—have amazing clients who continue to ask for proposals and designs, we feel it is most fair to everyone to charge for the time we put into these estimates and project development.
Please call and make an appointment so we can continue trying to resolve this difference.
Sincerely,
Justin Zeller
Congratulations on your newly renovated home. We all had a great time working on your house and with you. As always, we appreciate the work, and we look forward to the next project.
Best, Justin
-Justin
-Justin
- The Red House Team
-Justin
24 Ideabooks
Red House Design Build Average rating: 5 out of 5 stars |
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