Silver Leaf Construction & Renovation

We take great pride in our work and want every client to love the process and their finished space. Unfortunately, there are always two sides to every story and we are disappointed our client feels this way.

At no time during or after construction was this client's home flooded. The plumbing issues in this home were a result of a manufacturer defect in a faucet (currently we are helping with the warranty claim), and corrections needed from the original home builder.

The initial leak occurred during demolition where a screw was discovered in the radiant heat tube, which was installed by the original builder. When we removed the sub-floor and screw in this area, the tubing began to leak. We were able to shut the system down quickly and the residual damage to the space below was minimal. At that time the client elected to not have the paint touch up completed as that space was due for a full paint job and in need of other repairs.

The second leak occurred during a water shutdown when a clogged drain in a room outside of the work area overflowed, resulting in minimal cleanup and no residual damage. The third and current warranty claim was resulting from a defect in the master vanity faucet. We were notified on 8/1/18 at 7:05 pm of the issue and were available to come out at 7:30 am the following morning to assess the problem.

The client declined the service call as they planned to be out of town for two weeks. We scheduled the service for the day after their return and made a repair to the faucet at that time. We have been in contact each week since with status and have been in contact with both the faucet and cabinet manufacturers to be sure the product defect repairs are approved and in accordance with manufacturer requirements. This is a very unique situation requiring custom parts and proper protocol be followed to assure continued warranty on products, which unfortunately no firm could have control of the time line in these events.

Our entire team here at Silver Leaf strives to create a seamless experience with every project, we feel we are still doing everything within our power to help this client and our team will continue this mission day to day.

Thanks Mike to you and the staff...We enjoyed making all the improvements at La Fiesta and look forward to the next project!
Cheers,
Silver Leaf Construction & Renovation and Viewpoint Retractable Enclosure Systems

Ross,
Thanks for the kind comments, it was a pleasure working with you on your renovation project. We look forward to collaborating again soon and are never too busy for referrals!
Thanks,
Silver Leaf Construction & Renovation Team

Glad you enjoyed the process and we look forward to collaborating again on next phases of renovation. Thanks for the kind words and enjoy your new space!
Best,
Silver Leaf Construction & Renovation Team

Selma
Thank you so much for a detailed review and we are glad your enjoying your new space! Your always an "active" customer to us and we look forward to the potential to collaborate again with you and are never too busy for referrals!
Cheers,
Silver Leaf Construction & Renovation Team

Thank you for the review and it was and will continue to be a pleasure to collaborate with you on any size project...Hope to hear from you again soon and thanks for the referrals!
Sincerely,
Silver Leaf Construction & Renovation

Thanks IJM Group,
We're glad you enjoy both our customer login and overall process, as we always are striving to exceed customer expectations!
Thank you,
Silver Leaf Construction & Renovation

Thanks for the great review and we certainly look forward to future projects! We're never too busy for client referrals as well and glad you enjoyed our process!
Best,
Silver Leaf Construction & Renovation

Donna
Thanks for the detailed review and it has also been a pleasure working with you and your design team. We take pride in our process and hope that we can continue to work together on projects! Much appreciated and continued success!
All the best,
Silver Leaf Construction & Renovation

Tim
Thanks so much for the detailed review and glad both you and your client were happy with the finished product! We are always able to collaborate with design professionals like yourself and hope we continue to collaborate and reciprocate future renovation and new construction opportunities!
Cheers,
Silver Leaf Construction & Renovation

Greetings
Thanks for the review and glad everything worked out....Our "small jobs" are just as important as the larger scale ones and working in the Chicago climate sometimes has it's challenges! We look forward to any future opportunity with you and family / friends and please do not hesitate to call.
Sincerely,
Silver Leaf Construction & Renovation

We appreciate the detailed review and great to hear all the great complements you've received throughout the years after the renovation! We strive to be as good as our last referral and hope to work again soon as well as to be able to receive many more referrals from family and friends!
Best,
Silver Leaf Construction & Renovation

Greetings Frank & Lisa,
Thanks for continuing to trust Silver Leaf Construction & Renovation for each of your projects throughout the years! Touching on hot buttons such as "creative design alternatives" and keeping area clean are the little things that make the end result that much greater! We look forward to collaborating again soon and never too busy for your referrals!
Thanks again,
Silver Leaf Construction & Renovation

Thanks for the opportunity to work together and for such a positive review. We're happy for you both and look forward to any future opportunity to work together again!
Sincerely,
Silver Leaf Construction & Renovation