Design-Build Contractors & Firms in Unionville

“We did a complete rebuild with Master Edge. The work went smoothly and the end product is superb. We challenged the contractor with difficult tiling layouts, stained wood trim and a very picky engineer client.”

“The best designer and general manager/contractor of a construction site I've ever seen. Hire her and you cannot go wrong. She has great trades, great taste and hustles to get your job done. She completed a total gut of my 1250 square foot condo and a complete gut of a 2400 square foot house and they turned out spectacular.”

“Overall, we were very happy with Penguin and the finished product was of high-quality. Claudio, our finishing supervisor should get an 11/10. He showed incredible professionalism, skill, and commitment to making the customer happy. He ensured all the issues we faced were rectified. He was so personable, responsive to our needs, and genuinely knew his stuff. If Penguin has any concept of what is good for their company, they will make sure he never leaves and promote him right to the top. People who were also particularly helpful and clearly put the customer first include Robert, Joe and Angelo. They all played their part in trying to make the process as smooth as possible. Along the way, our primary frustrations were of the poor communication. We often had no concept of which trade was coming and trades sometimes did not know how to access the lockbox. The Calendar was not updated beyond the first day. Probably the biggest frustration was the lack of presence or availability of our assigned site super, Walter. Severe floating floor and issues with sanding of the walls could’ve all been detected along the way. Instead, they had to be dealt with at the end of our project and only thanks to Claudio were they addressed in a thorough manner. After these issues, I do think Penguin would benefit from having a customer care service or quality assurance department which the customer could reach out to throughout the duration of the project. In our case, we often did not know who to communicate with for a given issue and ended up calling multiple people at one go. Needless to say, this took time and added stress and for the premium that you are paying, this should not happen. My advice to any future customers would be to make sure you know exactly what you want done ahead of time and have a very concise plan. Things move very quickly and there is very little margin of error to fix things. As a result, I think it is imperative for homeowners to be involved in every step of the project to make sure any mistakes can be fixed right away. Despite some of our minor frustrations, clear positives were there adhererence to a promised timeline, the very professional trades, scheduling flexibility with the start date depending on our schedule, the high quality of finishings, and again, the amazing Claudio. His help at the end of the project almost made us forget our frustrations during the project. He truly is a star and his commitment to customer satisfaction went above and beyond what we had expected. Overall, we are so pleased with our basement and are already thoroughly enjoying it. We would highly recommend Penguin (as long as Claudio’s part of the package), and would not hesitate to use them again.”

“We planned a major renovation of our house, requiring removal of many of the main floor structural walls. I met with multiple contractors but ultimately chose Matt and his team, due to their extensive experience and competitive quote. Boy am I glad I did! Matt and his team were professional, on time, and worked within our budget. We changed our minds on a few things as the project went along and Matt quickly adapted to make things work for us. Matt went above and beyond to ensure we were happy with the final product. Ie There was a post too close to my open-concept kitchen and I asked Matt to move it. Moving it was very difficult as it required creating a new footing in a very tight basement but Matt and his team delivered. I'm very happy with our experience and highly recommend Matt and his team!”

“We employed New Concept to redo two bathrooms and a laundry room while we were away on a trip Their work and work ethics were excellent We received daily updates on the work preformed each day If there was questions they were immediately answered On our return we found the workmanship of a very high standard Totally would recommend this company to anyone that asks”

“POSCHE. Design & Build did a great job remodelling my kitchen. They were able to work well with the constraints of my space. They brought some great-looking samples for me to choose from and made excellent choices on elements that I deferred to their designer at One X One Designer, Hilda Mohseni. They showed dedication to delivering a quality-looking kitchen, redoing the cabinet rope lighting on their own accord when they thought they could do better. The POSCHE. team showed tremendous pride in their work, and superb skills in levelling out a bowed floor to even all the lower cabinets. Just a phenomenal team to work with. Highly recommend POSCHE. Design & Build.”

“Beautiful results done within my budget. Achieved clean, modern contemporary look that I was hoping for throughout my house. Would definitely recommend their services.”

“the project manager Mickey kept me informed and involved, regularly checking in to ensure that the project was on track and that I was happy with the progress. the project was completed on time and on budget.”

“We had a great experience with Carol Ann. She was patient as we considered our options and professional throughout the process. There were a couple of small issues that came up during installation (as they often do) but she swiftly resolved them to our satisfaction. Now we are talking with her about doing our office windows.”

“This company is not only excellent in what they do here in saint Catharines but they are truly a company with a heart. Every year the owner takes time away from his very busy schedule to go to third world countries and volunteers his time and skills building homes for the poor. His workmanship is above excellent as he is so detail oriented that every job is completed not only on time and on budget but to his high expectations.”