Colonial Iron Doors has over 30 years of wrought iron experience. We specialize in custom wrought iron products and providing our costumers the highest degree of quality and total customer satisfaction. All of our products are produced in our state-of-the-art facility located just 150 miles south of San Antonio, Texas. Our products are hand forged by our experienced blacksmiths and undergo high quality procedures. To ensure our customers nothing less than excellence in all our artwork, every piece is analyzed and evaluated by our team of skilled artisans prior to delivery.
Custom Interior Doors
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4 Reviews for Colonial Iron Doors
Average rating: 3 out of 5 stars3.0|4 reviews
Love my front door, exactly what I envisioned. Great customer service, they answered all my questions and concerns. Installation was amazing and Hugo did an excellent job as well as cleaning up after.
We were actually in the market to purchase a traditional wood front door and noticed the striking iron door option. After a lot or research and negotiating with 3 vendors, we signed with Colonial Iron Doors and we are so very pleased. From the first call, the salesperson was extremely professional and followed through with 100% of her commitments and promises. Not only was the sale made, but the periodic follow up after the sale was PERFECT. (Note that when you purchase an iron door, they are all custom and it takes time to fabricate, deliver and install.) The process was EXACTLY as discussed and what was what was agreed and there were no surprises. Now the best part....the door is impressive and even better than we had anticipated or imagined. It has many features and is stunning. I could not be happier with the fact that my future maintenance is now next to nothing and my door will not fade or look bad before the frequent refinishing that is required frequently. Special thanks to the Colonial Iron Door team for a great job.
Stacy Paulson Design
We used this company in Austin. We saw the new storefront and we like to use local made products for our clients. All started well, but then the lady we dealt with left. We got a guy. He seemed to travel from Austin to San Antonio the Houston and could never be on sight to watch over the install crew. The door was delivered on time, but seams were off, handles did not match up and the glass was incorrect and upside down. Four weeks later they tried again. After 4 return visits, they got it right. However, on the 4th visit, we were told they would arrive 10am. By 10:45 we called and were told they were on their way, that they left San Antonio to Austin at 8:15am for the 10am meeting. Then we were told they stopped for early lunch so they would not have to leave later.. but no one called two say they would be late. They arrived at 11:05am. We emailed and called and asked for the boss to call us. He never did. At 5pm when the job was wrapping up - and they did correct all the things - the owner, Rafael shows up. I told him to please call my boss, Stacy Paulson to follow up on the concerns we had. He said he would. He never did. We had already paid at this point, so we feel pretty confident that we did not matter to him. Poor customer service and lack of concern for the client and for their own product. Maybe they do good work in San Antonio, but in Austin, I would look elsewhere.
When we ordered our doors, the company's representative was extremely responsive and timely. Now they have our large deposit, they are currently 4 weeks late delivering our doors, difficult to track down and do not return calls. I asked our representative to ask management if we could be compensated for the lateness....he told me two weeks ago he would ask and call me back. I asked him again after week one, and got the same answer, "He would ask and call me back." No phone calls yet. I'm so upset with this company and will not be doing business with them again!
Contact Colonial Iron Doors
San Antonio, TX 78216