Colonial Iron Doors
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Custom Wrought Iron Products in San Antonio I Over 30 Years Experience
Colonial Iron Doors has over 30 years of wrought iron experience. We specialize in custom wrought iron products and providing our costumers the highest degree of quality and total customer satisfaction. All of our products are produced in our state-of-the-art facility located just 150 miles south of San Antonio, Texas. Our products are hand forged by our experienced blacksmiths and undergo high quality procedures. To ensure our customers nothing less than excellence in all our artwork, every piece is analyzed and evaluated by our team of skilled artisans prior to delivery.
Custom Interior Doors
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2 Reviews for Colonial Iron Doors
$1,000 - $9,999
We used this company in Austin. We saw the new storefront and we like to use local made products for our clients. All started well, but then the lady we dealt with left. We got a guy. He seemed to travel from Austin to San Antonio the Houston and could never be on sight to watch over the install crew. The door was delivered on time, but seams were off, handles did not match up and the glass was incorrect and upside down. Four weeks later they tried again. After 4 return visits, they got it right. However, on the 4th visit, we were told they would arrive 10am. By 10:45 we called and were told they were on their way, that they left San Antonio to Austin at 8:15am for the 10am meeting. Then we were told they stopped for early lunch so they would not have to leave later.. but no one called two say they would be late. They arrived at 11:05am. We emailed and called and asked for the boss to call us. He never did. At 5pm when the job was wrapping up - and they did correct all the things - the owner, Rafael shows up. I told him to please call my boss, Stacy Paulson to follow up on the concerns we had. He said he would. He never did. We had already paid at this point, so we feel pretty confident that we did not matter to him. Poor customer service and lack of concern for the client and for their own product. Maybe they do good work in San Antonio, but in Austin, I would look elsewhere.
December 20, 2017Last modified:December 20, 2017
$1,000 - $9,999
When we ordered our doors, the company's representative was extremely responsive and timely. Now they have our large deposit, they are currently 4 weeks late delivering our doors, difficult to track down and do not return calls. I asked our representative to ask management if we could be compensated for the lateness....he told me two weeks ago he would ask and call me back. I asked him again after week one, and got the same answer, "He would ask and call me back." No phone calls yet. I'm so upset with this company and will not be doing business with them again!
August 2, 2017
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