Dolan's Lumber, Doors & Windows

It is unfortunate that after a year we are at this point, Mr and Mrs. Lee were notified in writing that the condition of the walls as built by their contractor, specifically in the area that would impact the installation of the door were inadequate at best. The floor was 1/2" out of level, adjoining walls were 3/4" out of square and the wall that the entry unit was installed in was 1 1/2" out of plumb.

The doors and Sidelights used for this entry door were manufactured to industry standard tolerance. The 1/16" difference in the width top to bottom are within industry standards.

We were asked to correct the installation of the entry door that was installed by their contractor. We told them what needed to be corrected before we could reinstall the entry unit. The day we showed up to install, none of the necessary corrections had been made. The homeowners wished us to install the unit regardless of the deficiencies. The installation while plumb, Level and Square, enhanced the deficiencies in the framing and sub-floor which made it difficult to conceal.

Per our job-site meeting held on 3/16/16 the homeowner indicated that the damage on the door was done by their contractor during the original installation.

In hindsight, we should have declined to do the install due to the conditions. We offer to refund Mr & Mrs Lee the $500.00 they paid us.