Impact Precious Wood, Inc.
Custom Doors, Door Installation, Door Painting, Exterior Door Installation, Weather Stripping
Andover, Aventura, Biscayne Park, Brownsville, Bunche Park, Carol City, Coconut Grove, Coral Gables, Coral Terrace, Country Club, Doral, Fountainebleau, Gladeview, Glenvar Heights, Golden Glades, Hialeah, Hialeah Gardens, Ives Estates, Kendale Lakes, Kendall West, Key Biscayne, Lake Lucerne, Miami, Miami Beach, Miami Gardens, Miami Lakes, Miami Shores, Miami Springs, Norland, North Bay Village, North Miami, North Miami Beach, Ojus, Olympia Heights, Opa-locka, Palm Springs North, Pinewood, Scott Lake, South Beach, South Miami, Sunset, Surfside, Sweetwater, Tamiami, University Park, West Little River, West Miami, Westchester, Westview, Westwood Lake
Miami-Dade County Approved
We apologize for all the inconveniences caused.
Last week we set an appointment to make the inspection at your door. Today a
professional went to your house to fix all pending details, but the appointment was not successful because nobody was going to be home at the time of service. We will contact you again to give you a new appointment and to solve the inconveniences.
Our mission is always to meet the needs of our customers.
We had the inconvenience when when we went to install the door and the masonry opening did not match with the measures that were authorized and signed. All these details were solve.
However, to this date the work is already 90 percent completed.
Our job is always to satisfy our customers. Thank you!
As for this particular case, we have maintained steady communication throughout the process. Where we informed him that the door will available for delivery Dec 29.
He answered by message and phone call on January 3 to establish the terms decisions changes of the front door and storefront project of aluminum.
From that phone call a personal appointment was made the following day Wednesday, January 4 with the assistance of Mr. Jose Perez who was hired by Mr. Berner to advance the necessary permits for the city of North Miami Beach with the main door, Columns Iron and aluminum storefront. Implicating the customer was not ready for the installation at the time of delivery.
On January 5, a letter was sent by e-mail to Mr. Berner which stipulates the delivery and installation schedule (Attached Copy)
To date, January 6, 2017 at this point we are moving forward with the installation process of the wooden door and waiting for the client's technical and structural documents to approved by the city of miami dade regulatory compliance.
To clarify and reiterate our policy of terms there is No refund on custom made orders.
Completely finished doors may require an additional 3-4 weeks added to the lead time. Ultimately signed and approved by the customer.