Love That Door

2.5 years of broken promises, lack of follow-through and not showing up for scheduled appointments. An apology letter sent by Chad Crenshaw was more of the same. Our door is still unfinished. If you do business with this company, you will be disappointed and the end result will likely look like you did it yourself.

We love our door!! The sales consultant was very knowledgeable and helpful! If you’re in the market for an iron door, this is the company to go with!

My experience at Love That Door has been amazing! Their custom craftmanship is absolutely breathtaking. Love That Door has the best quality, price and warranty compared to other door companies! I would highly recommend Love that Door to anyone! ❤ MK

I Love That Door! Beginning to end, the process was easy and the different employees we interacted with were very professional. With everything going on in the world it took a little longer than we originally thought to get our door installed, but it was well worth the wait! They have lots of designs to choose from or you can customize every detail. Our sales person guided us through the design process and they had a digital drawing of the door back to us in just a few days. When it came time for installation, the crew was very professional and did an outstanding job inside and out. These doors are heavy duty and leave an impression on everyone who visits our home.

We bought this door from Love that Door and had it professionally installed 6/2019. After 2 years the door has rusted, the color has faded and and the glass is failing . The door is under an awning and in full shade all day. The company gave me the run around for 3 months and refuses to do anything. This door has a 10 year warranty and company is not standing by it. Do not buy from this company they wont stand behind their product!!

I have 3 Love that Door exterior doors and LOVE THEM! They are the highest quality and most beautiful doors that I have ever seen and as a builder, I researched high and low before deciding that these doors would be on my personal house. I will be calling them to get quotes on staircases!

Love That Door provided great help in selecting the features for our new door. Choices in style, glass, color and wrought iron made for a perfect door for our house. Their delivery team was punctual, neat and took every effort to contain their dust as they ground concrete, welded and painted. The heavy doors provide security but the perfect fit insures they swing easily and stays balanced. We are looking forward to our first Christmas with it so we can hang new wreaths on the wrought iron. Thank you to Love That Door .

The results of the new door was superlative. My contacts with "Love that Door" were most cooperative, professional and courteous. I would highly recommend this company to anyone interested in an iron door.

Love that Door tore out our dated entry way door to expand, improve and enlarge and we couldn't be happier. Their sales rep. came to the house and answered all our questions. The design team submitted plans for our door through email for our approval. Everything was set out in great detail and we always knew exactly where we were in the process. We highly recommend Love that Door. Our custom door was planned, designed and installed with very little fuss or muss. We love our door!!!

Completed front remodel of house and all exterior doors to wrought iron. The house has now been turned into a showcase. The workers arrived on time and did an awesome job in completing their work. Everyone I worked with was professional and glad I used Love That Door!

My wife and I are extremely pleased with the quality of the door and the excellent service. I recommend "LOVE THAT DOOR" to all my neighbors and friends. Great job!

It's true - I LOVE my new door! Love that Door has an amazing catalog of beautiful iron doors. They truly know their stuff and one of the best aspect of buying from them was that everything was included in the sale, i.e door handles, threshold. etc. So, there were no 'gotchas' after I purchased my door. Initially, I thought their price was higher than competitors until I priced out everything that needed to be included (which the competitors didn't include in the sale price of the door). And, as I said...I love my door!

This was the best job done on my house since we moved here in a Texas they did a superb job cleaned up perfectly and came back and did every little thing that was necessary.

We ordered our door in November and we did not receive a call till the end of February to schedule the install which could not be done till the middle of March. We were told that it should be installed in February so they were around a month later. We love the door and are very happy with it but this company is very unorganized. They schedule around 5 visits to install the door, finish the trim out, brick work etc. It takes around 3 weeks to get the install completed with all the visits. The door is put in on the first visit but the inside & outside finish out work drags out. One of the scheduled visits, no one showed so it had to be rescheduled after a few calls to get the no show visit worked out. The four stars are because of how much we love the door. The company definitely needs to improve on their process.

We DO love That Door! The selection process, installation, and followup was better than we could have hoped for. It was a little hard to wait for door production and delivery, but the timeline was exactly as promised (takes a while to build a 100% custom product!). We're now looking at that builder-grade back door, and are thinking about letting them replace that one, too!

Highly recommend this company. Very professional installation. Communication excellent, and the process explained in detail. Quick to respond with my questions. Product fantastic and everything you hope for.

This was our second purchase of double doors, Our initial door purchase also included a staircase railing and banister, and wood steps on the stair case. The initial drawings blew us away, but the delivered product far exceeded our elevated expectations. All issues were fully resolved. The quality of the products (doors and staircase) were far superior to others that we saw. The workmanship and materials used were superior. The doors are heavy weight and provide additional security. Bronze and gold accents on the metal greatly enhanced the appearance and awe-factor of the overall product. The staff of Love That Door are a joy with whom to work. I can not use sufficient superlatives to adequately reflect our admiration for their work and product quality. If we have another occasion where we can use additional products from Love That Door, we definitely will. I can not imagine being more satisfied with any construction product-service provider.

Love that Door changed my front door and transom out and replaced it with a single unit. They did a great job.

We used their services for a complete kitchen and bathroom remodel. Chad’s team was timely with high quality work and materials. I will definitely use Love That Door again for my door and remodeling needs.

BEWARE! Typically I do not leave derogatory remarks toward companies and resolve directly with them but their customer service department lacks communication and follow through. I ordered a door waited the 16 weeks patiently, the day of delivery the carpenter opened up the wall where the door was to be placed and waited for the door to arrive. The frame arrived damaged , poor packaging after taking multiple pictures and having the driver call in to report the damage, Love that Door told me to refuse the door. We live in WI and the weather was turning cold I needed a door installed ASAP, they then proceeded to tell me they would send someone out to look at it from the trucking company and repair. Numerous phone calls and emails with Love That Door and the trucking company, not once has someone returned my phone call or email or come out to look at the damage, last person I spoke with said "we told you to refuse the door" and wait 16 weeks for a new one! I could write a book regarding the poor customer service from this company.

Installed 2 great outside doors, built to our design. They completed work quickly and left area very clean. We had a little problem with a lock we wanted installed and they quickly fixed our problem. Can’t remember exact date, was about a year ago, very reasonable cost

I have not seen another door in the Dallas-Fort Worth area like our custom door; it is because Love That Door did just that, made me a custom door!! The wait time and installation was exactly as they said, no broken promises. You will love everything about Love That Door, and so will your friends!