Monarch Custom Doors

Do not order from this company. Check out other online reviews. They will take your deposit, then require final payment in full. We paid in full in December 2018 and our doors have still not shipped. Horrible mistake ordering from Monarch. Owner Glen Kephart and operations manager, Roman Gonzales are non-responsive.

The worst company with the worst customer service. No one answers the phone or returns emails. They continue with excuse after excuse. We gave them a deposit of over $5000 for iron doors last November 30. After excuses and no one answering the phone or emails, we read all the other horrible reviews from customers that began piling in. We also noticed the BBB has suspended their rating. With no one response at all to our calls and email, we cancelled all contact and notified our credit card company to investigate.

This company is the worst company I have ever delt with. I am still waiting after 10 months for my order to be finished. They do not return e-mails or calls and make excuse after excuse of why your order is not getting done, they held my entire project up for months!!!!!*****DO NOT USE THEM ****They never Sent me the locks or correct handle for the Doors ****

This company will take your deposit and NEVER provide you with a door. I place an order with Monarch for an iron double door that was to be delivered in September and it is now January. At first I received emails stating a manufacturing delay or shipping mixups. Always apologizing for the mixup and assuring me the problems had been addressed. Now I’m out the money, the custom door and I haven’t received a response in weeks. I would caution anyone thinking of using this company!

There seems to be a recent pattern to this company not being easy to reach and suffering delays in being able to provide shipping information. My doors were completed around 11/13. On 12/10 I was told, "we are just waiting for our third-party shipper to book the doors" and "we anticipate them moving (with a tracking number) next Monday or Tuesday" On 12/20 I was told, "anticipate the doors moving to you today or tomorrow". On 12/26 I was told, "the carrier has not picked up the request due to the fact it was made on Friday and the port is closed over the weekend" On 1/1/2019 I was told "we have no new information" and "we are dealing with a grinding halt at the port" and "the bookings are unbelievably slow" Getting the above status has been difficult. Not a single person at this company answers the phone. 100% of my calls go to voicemail and resulted in no returned calls until I posted my first negative review. I have yet to get a call from the owner committing to make this right. After more unanswered calls today I sent them an e-mail indicating my only option would be to begin warning others. They have offered a full refund which must be considered in light of finding replacement doors (wood or metal) will take several weeks to fabricate. These delays have now impacted the completion date of my home as indicated by other reviewers. Be careful before making a decision to go with Monarch. This company has no integrity. Their comment below is the first time they communicated my doors were delayed for that reason. It appears they created a standard answer that makes it look like they are interested in quality. They wont answer your calls and will provide excuse after excuse. I'm among the lucky minority, my doors arrived.....but the comment from the company is yet another lie.

Most incompetent people from top to bottom that I have ever worked with. Their timing was way off. They promised it will be delivered in 12 weeks(max) now it's 19 weeks and counting. Our new construction was so far delayed by 7 weeks. It very difficult to get hold off any one by phone/email and it even takes up to a week to get an update. Every time you ask for an update they will tell you a different story. I will not recommend if time is of the essence for your project. Can't comment on the quality since haven't received the product yet.

While my door is good quality, their timeline was way off and my new construction was delayed by three months. Every week was a new story about the doors shipping out “very soon”. Very frustrating experience, do NOT recommend this company.

This is a very professional company! My doors were designed, built, shipped and received all in a professional, reliable, fragile manner. We had no problems with receiving emails, calls, CAD drawings, and they were very down to earth professionals! I feel that this company, has made building my dream home a wonderful experience. Their prices were amazing and the quality as well! I’d rate higher if the stars would allow! Thanks Glen and Stephanie for all you e done for us!!

The door was easy to order and even easier to install. It weighs alot and should last forever. Glad we added it to our house.

After months of research, we found that Monarch was the most reasonable. We worked with Paul in designing/ordering a front door and he was very professional and helpful. The door was received ahead of schedule and is absolutely gorgeous! The quality is exceptional. Everyone is so impressed with the door and we've already highly recommended Monarch to several friends. We can't wait to design and order a back door.

I ordered a door from Monarch Custom Doors. They did everything that they told me. We had it install and it is even more beautiful they I was expecting. Great Company !!!

The door that Monarch produced for our home is truly beautiful. Apart from this, it is of 12 gauge steel and weighs 982 pounds. I am very pleased to recommend Monarch for IMPRESSIVE quality, fast response and OUTSTANDING value.