Sun Mountain, Inc.

I’m a consumer/builder. I do high end spec homes and remodeling in Texas. We’ve used Sun Mountain numerous times on different jobs and they’ve always been terrific. Excellent customer service, fantastic quality. Doors are always in great shape when they arrive and the finishes are beautiful. We’ve used pre-stained doors and doors we’ve painted later. There guys are professionals and I’ll be using them again with next projects.

I am a contractor, over 30 years in the business. I have purchased doors from Sun Mountain on multiple occasions only to be let down multiple times. Their prices are very high for the industry, and they claim to provide high quality doors, but the end result has been a disappointment on 2 occasions in the last few months. I would not recommend using this door company for your high end project, as the customer service is unhelpful when it comes to backing up a product that is very expensive.

We ordered doors for our basement remodel -6. It was urged that we get openings professionally measured by them . We did that. We did sign the quote sent to us. The number of doors were correct, price looked correct. We didn't look at door sizes that hard because they weren't measured by us And we didn't do any of the measuring. We received our order and one door was off by 6 inches. We called and sun mountain said it was our fault because we signed the quote. AGAIN we didn't measure the doors! -they did. All the doors in my house are sun mountain. But now I have one that looks horrible.

We bought interior and exterior doors as well as trim for our home in Durango. The interior doors are decent, the interior trim looked great upon installation but proceeded to peel within the first year. Sun Mountain did agree to reimburse us for a painter to come in and spray everything but two years in we are now seeing more peeling starting to occur. The Front exterior door is awful. We have had it just over two years and it has warped and cracked. When we called Sun Mountain their response was, "Sorry, you have passed the one year warranty period". One year warranty on an exterior door? Really! Is the product that poorly made that it only comes with a one year warranty? Now we need to replace the door as it hardly locks at this point.

I want to thank Sun Mountain and Thom Wade. We received our 42” Arched twin door just as planned. After I made several changes trying to get the door to match our existing 1900’s door all came out perfect.

My client wanted a specific style of barn door for the study. They were easy to work with - great styles to choose from - delivered on time. I would work with them again should the need arise on any upcoming projects.

We are a custom home builder and we love Sun Mountain Doors. The doors are beautiful and the service is great. I highly recommend them.

Literally in the 5th month and still waiting. Both orders were delayed from the original ship dates three times each. You would think they cure orders before acting on them, and the excuses are simply incredible. While they produce a nice but very expensive product, I would take a fast pass and seek another reliable supplier. Each order has been the same. Ordered in December 2018 and still not delivered 5 months later Apr 2 2019.

I ordered 4 of the same custom doors and one custom Fire door for a project in Telluride. Their sales rep, Pete, took the measurements. 2 of the five doors were incorrect. both doors had the bore in the wrong place, this was discovered upon installation after they were finished. They had been sent back, wait for 3 months, only to have them not be correct a second time. one of the doors had to sent back again as the measured for the bore from the wrong end of the door. Wait 8 weeks, get a call for delivery confirmation. no door upon said day, instead they ship to the rep. it sits at his place till I contact him inquiring about my door. He's had it the whole time and never told me. never called or texted to tell me he has it. Do your self a favor and find another custom door company. I lost 3 days on this job dealing with Sun Mountains screw ups. I will never use them again despite their being in Colorado, fairly close to me. They could care less.

Shorted me materials I ordered !!!!, 4 months still waiting. Ask for refund And completely ignored... Very unprofessional. Beware Refund is less than 500 and they played these games

Sun Mountain did our front doors, which were great quality but the sales person coordinating the job was unprofessional and rude. The VP got involved and apologized for the sales person's attitude. We decided to try them again because the doors were good quality. The VP set up another sales person to coordinate the job. We arranged an appointment in mid morning( to avoid traffic for the sales person) for two large doors(front and oversized patio). The sales person cancelled the day of due to weather...very minimal snow, but cold. However, all business, schools and hospitals were open, and our other sub contractors were still able to still arrive on time to the job. We reached out to the VP to let him know another disappointment by his sales staff. VP was cordial by the statement, "thank you for thinking of us" but no attempt to rectify the situation. Overall, nice doors, but plenty of other companies to deliver nice doors AND outstanding service, especially at the price spent for nice custom doors. It is worth the time to look around for a better caliber of service.

I ordered 4 exterior doors for our new custom home from sun mountain door. They did a great job packing them as they arrived in perfect condition. Not one scuff or scratch! The stain & glaze was perfect! The pre finishing is worth every dollar! I unpacked them & installed them the same day. Only improvement they could of made was taking the plastic with stain off the glass, lots of time with razor blade cutting each square out & using a heat gun to soften, peel off. Can't wait to order my interior doors