The Door Store

A premium price for substandard service... Where to start? We ordered front and rear doors in early January with a target date of mid-March. By May, after several last minute reschedules and one no-call/no-show, and after threatening to cancel the order and my deposit they delivered the front door and 1/2 the work on the back. By mid-June we had both doors installed. Installation quality was poor, I spent a week picking up trash, nails, and screws from around the site. They never tested the deadbolt which only worked from the inside and on the first hot day the front door swelled enough that it wouldn't open. I made several attempts to contact and they refused to respond to calls for service, promising "I'd get an email tomorrow". I finally hired a locksmith who was able to make everything fit and work correctly. If you want a positive experience, take your business anywhere else.

I purchased a front door for our new house from the Door Store. The door arrived on time and remained at the store for several months until our contractor was ready to install it. My contractor picked up the door, and it was painted and installed in about 5 days. Six months later the door panels have separated and the door is severely cracked. I called them for help and they claimed they had no responsibility, even though the door had a one year warranty. My contractor later called and got the same runaround. Bottom line they don't stand behind their products; I will never buy from them again!!