My second review about the water heater flooding has to do with equipment used in the “mitigation” process, which is the term used for treating areas flooded by water/sewage: removing it, drying it out, etc. Ryan was my tech, 02/01 & doing double duty training a new tech. When he had taken all the readings, measurements, etc as a baseline that he needed to assess the flood damage, he brought in a very big dehumidifier and a large brubber “pan” to set it in, to protect my hardwood floors. The machine & wheels were dirty, the wheels, & the approx 20” long snake-like drain hose they unspooled from the machine was quite grimy with who-knows-what types of contaminants. I know because they needed to put the hose end in my shower to drain all the water the dehumidifier pulled out of the walls, and floor…it would empty itself into the drain of my shower periodically. I took the hose myself into master bedroom shower, because it was it was dirty & I wanted to clean it before letting it lay on my carpets, so I grabbed a wet dust rag & cleaned the tubing from the machine all the way to the open end. Every inch was grimy & had dirty remnants of tape & goo from previous job sites, along with unknown bacteria, fungus, germs, mold etc from whatever previous houses it had been in. Since RestorePro does a wide variety of nasty cleanup jobs, including removing sewage and mold remediation, I shudder to think what contaminants were not only on that tubing but also on the machine itself & in its filter. Ryan came back 4 days later (Monday) to retrieve the dehumidifier machine & assess the remediation effectiveness, I’d had plenty of time to ponder the inconsistencies I’d noticed between info on RestorePro’s website and my experiences in 3 days. AGAIN let me confirm that RYAN was entirely professional, courteous & highly experienced, despite my constant barrage of questions & his thorough responses. I KNOW standards require routine equipment cleaning & monitoring schedules when dealing with disaster cleanups, & when asked, Ryan assured me that company policy requires them to do so. He said during the MANDATORY Feb 1st meeting they’d all attended, the boss/owner of the company, Luke, specifically reminded them all, including the Team Managers, like Phil Wallace, to be sure to clean their equipment prior to heading out for their first appointments, & between jobs too, as NEEDED. I asked to see the equipment Ryan had & saw that it was all pretty dirty/ grimy. He explained that they are pressured to work very efficiently on & between jobs, that they’re SUPPOSED to have a full hour in the morning BEFORE their first jobs, to CLEAN their equipment properly, but that his team manager Phil generally doesn’t enforce that policy! The humidifier had NO FILTER in it, so all the germs from previous house got blown into mine. UGH My Insurance adjustor says he PAYS them to CLEAN their equipment on his policy owners” claims, which means they’re cutting corners for profit!
