Fence Dynamics

This company has been horrible to work with. The salesman was great But when our fence was not installed when promised, we had to call them. Now they want a new contract with higher cost on it. Who does that? Now they wont even return out phone calls. Stay away from this dishonest company

Hurricane Irma wiped out my fence, so I had to get a new one as soon as possible because I have an in ground pool that has to be fenced and locked. I live out of state, so my neighbor was doing all the leg work for me. She called about 10 different fence places, left messages and only received 2 responses, one of which didn't have the time to look at my property and only gave an estimate over the phone. The other one, was through Home Depot, who contract with Fence Dynamics. The salesman, Anthony, came to my property, wrote up an estimate and emailed it to me. I worked with Anthony to get all the paperwork correct and signed. He turned in the paperwork and the materials were order. I had my fence in about 2 weeks after the paperwork was turned in. Also, there was an issue on the exact size of my lot and when they put the fence in it was 5 ft. less in the back and front, a total of 10 ft. This was due to easement issues and no fault of Fence Dynamics. I called them the following business day and explained the situation to Jessica and asked for a refund instead of them coming out and adding the missing footage, I had paid for. Jessica processed the change order for the refund within an hour. Working with both Anthony and Jessica was wonderful, as they both understood the liability of having a pool not fenced. My overall experience with Fence Dynamics was great and I recommend them to anyone who needs a new fence.

Buyer Beware!!!! My wife and I recently purchased a new home and wanted to put up a fence for our two dogs. We went through Home Depot who contracts with Fence Dynamics. The salesman was fast to respond, come out to the house and overall very pleasant to work with. We met with him to sign the contract on May 28th, 2016 and paid in full. At the time we signed we were told the overall process takes 4-6 weeks and the company would call us every Monday to give updates regarding our order. This was the beginning of our nightmare because once Fence Dynamics received our money everything went downhill. -Fast forward to the end of June and we had not received any status updates since signing the contract in May. We called Fence Dynamics to check our fence’s status and were told the permit was still pending as the city was holding up the process. We called the city to figure out what the delay was and were informed Fence Dynamics did not submit the permit until June 20th, 2016 (3 weeks after we paid in full). When discussing this with the GM, he brushed it off and said he was still confident the fence would be done in the 4-6 week timeframe. -At the 5-week mark, we called again and were told they still did not have the permit, but they expected to get it the following Monday, July 11th and would then setup the appointment to install. This would be at the 6 week mark so we were ok with that. -Week of July 11th: We did not hear from Fence Dynamics regarding the permit by mid-week, so we called again and were told the permit was still pending. Fearing there might have been a problem with the permit, we called the city and they told us the permit had actually been ready on Monday but nobody came to pick it up. Fence Dynamics adamantly denied this until we three-way called the city and Fence Dynamics to get everyone on the same page. Fence Dynamics then said that they would pick up the permit the following Monday but they had already ordered the supplies knowing that the permit was approved. We accepted the one week delay and moved on. -Week of July 18th: By mid-week, we did not hear from Fence Dynamics regarding the permit or installation of the fence. We were told at that point the materials still had not arrived, even though we were told the week before they were already ordered and would be there within two days. We had lost another week. -Week of July 25th: We finally get an installation date setup, 9 weeks after paying and signing the contract. The installation was going smoothly until we were informed that the wrong gate size was ordered (4 ft instead of 5ft) which was required by our HOA. We were told they would reorder it and have it out early the following week. -Week of August 1st: We did not hear from Fence Dynamics so we again reached out in an attempt to avoid HOA fines. We were told the installation would be the same day we called. When we came home that evening, there was still no gate. We called the next day and were told they didn’t know why the fence wasn’t put up and that a guy would come out that day or the next for sure. Thursday came and still no contact or gate. We called Fence Dynamics on Thursday, were routed to the installation team, and were told they had actually received our gate on Monday but it was the wrong one and he was surprised nobody let us know that. The new gate was scheduled to come in that Thursday/Friday and thus the gate wouldn’t be up until the following week. So Fence Dynamics lied to us again and did not inform us of yet another error on their part. -August 8th: 10 weeks after we signed and paid in full we are finally getting the gate put in today. I reached out to Fence Dynamics corporate and the local GM regarding the customer service and repeated issues. They brushed all of this off and seemed not to care presumably because they had our money almost 3 months earlier. Use this company at the risk of your own sanity! The mangers repeatedly lie and do not care about you as a customer. This was the worst experience of my life and would never wish it on anyone else.