Aluminum Fence Installation, Automatic Gate Installation, Driveway Gate Installation, Fence Installation, Gate Installation, Trellis Construction, Wood Finishing, Wrought Iron Fence Installation, Gate Security, Gate Security Cameras, Gate Operators, Gate Intercom, Gate Access Control
Agoura, Agoura Hills, Bel Air, Brentwood Los Angeles, Calabasas, Canoga Park, Chatsworth, Encino, Granada Hills, Hidden Hills, Lake Balboa, Los Angeles, Mission Hills, North Hills, Northridge, Oak Park, Pacific Palisades, Panorama City, Porter Ranch, Reseda, San Fernando, Sherman Oaks, Simi Valley, Tarzana, Topanga, Van Nuys, West Hills, Winnetka, Woodland Hills, Beverly Hills, Burbank, Glendale, Hollywood, La Canada Flintridge, La Crescenta, La Crescenta-Montrose, Montrose, North Glendale, North Hollywood, Pacoima, Santa Monica, Studio City, Sun Valley, Sunland, Sylmar, Tujunga, Universal City, Valley Village, West Hollywood, Southern California
AngiesList Super Service Award 6 Years in a Row, Better Business Bureau A + Rating
Thank you for the work you do as well. Yossi tells me that your premises are well organized and all who the team interacted with were friendly and helpful.
When we fabricated and installed Carol's gate and she was thrilled. She gave us a video testimonial.
After the gate was installed, she hired us again to install security cameras, as she believed her neighbors were spying on her, that she was being pranked, and that her property had been tagged by gang members. We began work very shortly.
After beginning work, having installed a beam for the security cameras, she told us that she no longer wanted this done. Our company had already invested a fair amount of money in this, so we tried to use communication to keep the job, but we never felt we understood why she changed her mind. We feel we were considerate in all our communication, and never tried to use any means to "heavy hand" her to keep to the contract; but she was adamant about not continuing. Very shortly we removed our beam and returned her deposit in full.
The security camera incident was a down-turning point for us. Before that, she was friendly and she was full of praise. Since that incident, it seems we can not do anything right in Carol's eyes.
Since then, we have been back to the property to work on her gate several times. The company has sent our very best people to her house, our best project manager; our top technicians - all of the people who are responsible for the sparkling reviews you see elsewhere here on the net. Most everyone in the company has attempted to work with Carol at one time or another. She has never once been satisfied.
We can not reach Carol other than by email-- she tells us that her cell phone does not work in her home and that she has to be outside to use it, and we don't know why she does not have a regular phone. And all her emails to us have a demanding tone and will typically contain threats that she will go to the contractors' board if we don't do such and such a thing by such a date.
Points in Carol's review:
Carol's Liftmaster gate openers are amongst the most highly regarded in the industry. Yes, you can buy remotes for them, for less than $10 on Amazon, but they are not going to open Carol's gates. Her gates are programmed to open and close for her remotes, and no one else's.
We have not spammed Carol. She seems to have given the company permission to email her in that it is the only means we have to reach her.
A fraction of our budget is spent on advertising and marketing. A significant proportion of our business is based on word of mouth.
Our personnel are constantly being trained on the "latest of the latest" and the majority of our money is spent on our products and our services and making the company even better.
We are, indeed, experts at building quality custom gates, as is evidenced by the other reviews here at Yelp and at gateslosangeles.com/cust…
We have never offered a discount for a review on Yelp.
Carol's gate, whether she realizes it or not, is a piece of craftsmanship and beauty. It is, at this moment, increasing her safety and enhancing the beauty of her property. We are proud of her gate and the people who made the gate and installed it. Carol has every right to be just as proud.
Avi Ben David - Owner