Come see the knowledgable staff at Alber’s Fireplaces for all of your fireplace needs. We pride ourselves on our outstanding quality, service, and reputation
The Tri-State Area
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1 Review for Albers Fireplaces
We ordered our gas fireplace and glass doors the beginning of November with the hope of having our gas fireplace in use for Christmas. Delivery was 4_6 weeks. The week before Christmas I called and was told "Didn't any one tell you, door manufacturing is now 8 weeksor more". No, no one told us this. It changed apparently the week after we ordered. When the merchandise came in the end of January, three logs were cracked and had to be sent back and the doors did not fit and had to be remade.. we did have our fireplace ready the week before Easter. They made good in the end but the waiting five months was not acceptable. When I asked what they were going to do for us to compensate for the long delays, I was told they would pay for the door installation, which I found out was included in the plumber's bill..and I'm sure they knew as it was their recommended plumber who was installing this ... I told them and was asked exactly what do I want. I said a percentage ( I thought 25% would be fair, and eventually I got a curt phone call telling me I'd get 10% off .. just the doors... nothing for the time I waited for the logs to be replaced. Not a pleasant woman to work with but we did get it all done in the end. My advice is is you have no other choice, only use their measuring people and installation for a custom fit because I would have been stuck if we had measured those doors ourselves...also order now if you want a fireplace by Christmas!