Anderson Fireplace & Spas

Dear Anderson Fireplace, I think it’s necessary to inform any future potential clients who read this review of your deceptive and unprofessional business practices. I sought your “professional” expertise to service my fireplace unit thinking that because you were the retailer that sold me the unit, I should have some confidence in your abilities to repair my unit. Who else would have better knowledge to service the fireplace unit then the retailer? Unfortunately, as I would find out, your absolute lack of communication and professionalism made even getting my unit serviced by you a quagmire of the largest proportions. Anderson Fireplace came out to my residence for two service appointments and did not resolve my issue on either occurrence. After calling and speaking with Collin, the service manager, he agreed to come out again for a third service appointment. That appointment Anderson Fireplace, Collin, decided to not show up for and also decided to not call me about. I was left at my house waiting and received no communication from them regarding that third appointment commitment. I reached out to Anderson Fireplace the next day and inquired about their lack of communication and commitment to fulfill the appointment. I was received with an indignant excuse and confusion over why I would expect a business to, at the very least, communicate with me in regards to the appointments they make. I requested that they call me back when they were ready to schedule an appointment to genuinely repair my fireplace. A week passes and no phone call. So, I call again, this time I leave a message requesting Collin, the service manager, to contact me back and still I hear nothing back from Anderson Fireplace. I eventually reached out the manufacturer of the unit, Travis Industries, as Anderson Fireplace is an authorized retailer for them and spoke with a representative named Edward. Edward swore that he would speak with Anderson Fireplace and they would find out a way to have a service tech from Travis Industries come out if necessary. Edward communicated that Anderson Fireplace would contact me to schedule a fourth appointment. We’re approaching a month from that first service appointment and I still have no appointment date. Please keep in mind that Anderson Fireplace already collected a service fee from me of $251.38 last month. I went through the bitter cold that swept through Washington last month including temperatures in the teens while Anderson Fireplace avoided contacting and communicating with me. Anderson Fireplace accepted my money, did not fix my unit and took advantage of me during some of the coldest weather this state has experienced in recent times. To anyone reading this, avoid this business and save yourself the headache. You’ll just get hoodwinked in the end anyways, take it from me I would know.

The previous wood-burning fireplace insert was very old, no-brand inefficient unit that started to fall apart. Anderson Fireplace offered, and in the end provided, the best for us combination of the unit w/accessories + removal - haul-away / installation service + best price out of 8 similar businesses in the area that we have shopped. They were also overall most strait-forward, complete, pleasant and friendly in their explanations, and showed least wordiness. The crew arrived as scheduled, the work was done clean, accurately and fast but without rush. The installed unit is now 'broken-in' and tried. It works and is as good as was explained. We have substantial life-long experience w/wood heating. Our new wood-burning fireplace insert met our expectations. We like it. We have dealt with as many as six different persons at Anderson. Thank you Anderson Fireplace! Our special thanks to both techs on the crew, the checking-out (a week later) tech, and to Rod himself. That was written in the fall of 2019, shortly after installation. Now is the June of 2020. We have lived with this new insert through the entire winter season and about two cords of firewood. From this experience we know that what we got from Anderson Fireplace is the well-installed, robust, efficient, reliable and easy to operate wood-burning fireplace insert.

We have been Anderson Fireplace and Spas customers for over 10 years. Our first pellet stove (Enviro "Empress") was adequate, but was not very reliable. I wish the salesperson at the time would've talked us into what we have now, as we've had to spend $$$ to repair it the last three years. We finally decided to put what we would've spend on repair bills towards a new stove. Someone told me that Lopi stoves are the best, and are also made locally, so we wouldn't have to wait for parts to come in (like the last stove). Rod hooked us up and we are very pleased! The staff there is always friendly and helpful when I've bought pellets in the past and I would never think of buying them anywhere else.