August West Chimney & Fireplace Concepts
Chimney Inspection, Chimney Repair, Custom Fire Pits, Custom Fireplace Mantels, Electric Fireplace Installation, Electric Fireplace Repair, Fireplace Installation, Fireplace Repair, Gas Fireplace Installation, Gas Fireplace Repair, Outdoor Fireplace Construction, Pellet Stove Installation, Pellet Stove Repair, Wood Stove Installation, Wood Stove Repair
Abington, Accord, Brant Rock, Bridgewater, Brockton, Bryantville, Duxbury, East Bridgewater, Green Harbor, Green Harbor-Cedar Crest, Greenbush, Halifax, Hanover, Hanson, Hingham, Humarock, Kingston, Marshfield, Marshfield Hills, Middleboro, Minot, Monponsett, North Marshfield, North Pembroke, North Plymouth, North Scituate, Norwell, Ocean Bluff, Ocean Bluff-Brant Rock, Pembroke, Plymouth, Plympton, Rockland, Scituate, South Duxbury, South Weymouth, Weymouth, Whitman
Fast forward nine months you called and said your fireplace wasn't working and was is it under warranty. I explained that likely it wasn't under warranty as replacement parts generally aren't covered for very long by the manufacturer but we'd have to take a look to see what was wrong with the fireplace before knowing.
Seeing that you brought your electric fireplace into our business during the height of our busy season, we unfortunately couldn't get to the diagnostic sooner than hoped. After finally having time to do so, my service tech took the fireplace apart, checked the system from top to bottom and realized the only thing wrong was the light bulbs needed replacement. We can't warranty light bulbs of course, therefore my tech drove to Lowes, bought new light bulbs at our cost of $25.67, re-installed the light bulbs and put the fireplace back together. Our service rate was $95 to cover our service tech's time, driving to Lowes, etc to repair your fireplace.
Again, my apologies for not meeting your expectations on this service so perhaps you'll find another source for your fireplace repairs moving forward.
All the best,