CAPO VALLEY FIRESIDE

I am another professional who used to work with this company year ago. They were a good company 10 years ago and I needed a source for this so I decided to use them again. I had someone come out to measure, I was told misinformation by the sales rep, Matt, and they made a fireplace door that did not fit. Then they sent another person out to double check the measurements and show me the correct frame. They then made another fireplace door that didn't fit and today, after waiting for 3 hours again I got another fireplace door that did not fit. I have been waiting for 4 months to get this door and I am still at square one. When I called today, upset for obvious reasons, Matt was flippant about it, making excuses and blaming the company that they order from. They are terrible.

We have worked with Fireside for a number of projects, they are always a great team to work with, excellent quality and friendly staff.

We have used Capo Valley Fireside for all of our outdoor fireplace and fire pit materials. They have an amazing showroom and are so knowledgeable about the products they carry. We are able to create amazing outdoor fire features with their help and expertise.