Custom Fire Pits, Custom Fireplace Mantels, Custom Fireplaces, Fireplace Installation, Fireplace Sales, Gas Fireplace Installation, Fireplace Concrete Finishing, Outdoor Fire Pits, Concrete Panel Installation, Concrete Mantel Supplies, Fireplace Design, Concrete Tiles, Gas and Electric Fireplaces Supply & Installation, Outdoor Fire Tables
Richmond, Arbutus Ridge, Burnaby, Deep Cove, Kitsilano, North Vancouver, Steveston, Vancouver, West Point Grey, Cedardale, West Vancouver, British Properties, Glenmore, Eagle Harbor, Horseshoe Bay, Whistler, White Rock, South Surrey, Southlands, Dunbar, West Side, Shaughnessy
Best of Houzz-Service 2015-2018
35 Reviews for DreamCast Design and Production
- The delay on the order was beyond our control as due to COVID-19 there had been substantial delays through the supply chain.
-For Alberta curbside delivery is the only delivery we offer. The curbside shipping is communicated by all our reps at the time of order, and prior to shipment the freight carrier also calls to confirm this to reduce chances of miscommunication and ensure someone is available to receive the shipment.
- The product itself is 264lbs in 2 parts, once uncrated.
- Sometimes it is possible to arrange a white glove delivery on special request, but during COVID-19 all our partners are not offering any inside delivery services.
-The wrong parts were sent to you as new staff was in training, and we sincerely apologized for this. The correct parts were sent overnight to you.
-Soot is expected on any media placed in a fire. The taller the media the more surface area for sooting to catch on. We sell a lot of these logset combinations, and your soot issue seemed greater than normal based on your feedback. We checked with all our local suppliers to identify the root of the problem. We also contacted the factory, Warming Trends Cross Fire (manufacturer of the burner) and they identified this problem as related to the additives in the gas that the gas manufacturer puts in. Our best solution was that we provided a return label for the logset, and it was refunded.
We are sorry you are unable to enjoy the firepit with the logset accessory, as the quality of gas the end user gets is beyond our control.