What services does EcoSmart Fire provide?

EcoSmart Fire provides the following services: Fireplace Sales, Drawings Review, Material Selection, Customer Support

Where does EcoSmart Fire provide services?

EcoSmart Fire provides services in the following areas: Beverly Hills, Los Angeles, Australia, United Kingdom, Canada, United States, Europe

EcoSmart Fire

5 Reviews

Fireplace Sales & Installation

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About Us

More than just fireplaces or fireplace accessories, EcoSmart Fire creates “fire furniture;” smartly designed products that offer a clean-lined elegance and a green-minded aesthetic not found in traditional fireplaces. Our fire designs are fueled by bio-ethanol, a renewable energy source that burns clean and does not require ventilation, nor does it produce any of the messy byproducts of wood burning fires such as ash, soot or smoke. The clean burning bio-ethanol means that you are not only using an eco-friendly product but an incredibly versatile one. Not restricted by utility lines or the need for a chimney, EcoSmart Fire has a far greater range of installation options, both indoors and out, than other fire brands. USA https://ecosmartfire.com/us/en/ UK https://ecosmartfire.co.uk/ Europe https://ecosmartfire.eu/ Australia https://ecosmartfire.com.au/ China https://ecosmart-fire.com.cn/

16 Projects

137

Ethanol Burners

Fireplace Grates

Trendy exterior home photo in Los Angeles

Fire Pit Kits

Single Sided Fireplaces

Left Corner Fireplaces

Right Corner Fireplaces

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Business Details

Business Name

EcoSmart Fire

Phone Number

(888) 590-3335

Website

ecosmartfire.com/

Address

Culver City, CA 90230

Followers

204 Followers

Socials

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Services Provided

Fireplace Sales

Customer Support

Drawings Review

Material Selection

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Areas Served

Los Angeles

Beverly Hills

Australia

Canada

Europe

United Kingdom

United States

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Credentials

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Write a Review

5 Reviews for EcoSmart Fire

Newest first

HU-353079102

Don’t bother with these fireplaces. They burn out after an hour and you constantly have to pour bottles of bioethanol, which are pricey. I regret not getting a gas fireplace. Much easier to use and cheaper.

January 30, 2023

skolfield

We have the ecosmart Ark40 on our deck. Within less than 3 months the paint has blistered and we have tried unsuccessfully to get a replacement. We have had NO success in dealing with this company. I would say look elsewhere.

July 5, 2021

Comment from EcoSmart Fire:

Hello and thank you for your review. We’re aware of your case and sincerely apologize for the delay in your replacement. Unfortunately, the pandemic has greatly affected our production. But we are happy to communicate that your replacement is shipping today. If you require any additional assistance please email our team at support@ecosmartfire.com or call us at (888) 590-3335 M-F from 9 am-5 pm.

Thank You,
-EcoSmart Fire Team

Adam Meder

I do not recommend this product. We have a Burner 1 as a centerpiece of our hotel lobby. It has been in place for about 9 years. Within the last year it started leaving this heavy gaze on the glass that does not come off. We have now destroyed 3 pieces of glass. We have also had to refinish the surround once and will have to do it again. Their customer service has been in contact with me but has not given any advice as to why this is happening now. I have been going back and forth with them for at least 4 months.

March 1, 2019

guy shelmerdine

I would not recommend this product. After days of attempting to get someone from customer service to call me back I decided to buy the XL700. We spent a lot of money on purchasing this product and simply it is impossible to light and quite dangerous. After the enormous hassle in getting the product lit we were very unsatisfied with the size of the flames. I tried to send the product back but their customer service was yet again appalling and they refused to take it back even though I would have been prepared to pay a restocking fee. Trust me when I say, do not buy this product.

April 4, 2017

Comment from EcoSmart Fire:

Hi Guy,

Thank you for taking the time to provide feedback. A good customer experience is critical to our company and we are always seeking to provide a resolution should an issue occur.

We've spent some time reviewing your case in detail. First of all, we are very sorry that you have had a negative experience with lighting your XL700. The lighting rod and lighter provided with every burner are meant to ease the lighting process. You can find video instructions here: https://vimeo.com/221369433.

Second, we are very sorry, but following a thorough investigation into your case, and as communicated by our team, we are confident that the issue with the flame height was solely due to the design of your surround. We are happy to exchange for a different burner, but as explained do not believe this will resolve the flame height issue if placed in the same surround you have built. If you would like to explore this option please email our team at support@ecosmartfire.com or call us at (888) 590-3335 M-F from 9am-5pm.

Thank You,
-EcoSmart Fire Team

Susan Jay Design

EcoSmart Fire is the best in their category ! They produce the highest quality products and give the best customer service a Designer could ever wish for. Thank you EcoSmart....you make the design process so much easier !

June 10, 2013Last modified:July 17, 2013

Comment from EcoSmart Fire:

Hi Susan,

Thank you very much for taking the time to provide feedback. We strive to build products that will last a lifetime and take great pride in our hands-on customer service.
We value feedback from our designers and architects as they have helped shape every aspect of our business including product development and our trade programs. We appreciate your partnership.

Sincerely,
- EcoSmart Fire Team

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36 Ideabooks

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41 Comments

Commented: Utopia Ventless Indoor Outdoor Fire Pit Tabletop Portable Fire Bowl PoWith our brands you certainly can. We design and manufacture both indoor, ventless fire pits but also have our new www.brownjordanfires.com collection which the ability to choose between three very ac...

September 10, 2017 in Design Dilemma

Commented: Is the fireplace ventless, and ethanol?You can find styles just like this and many more with our new FLEX series indoor, ventless products- available in just days! https://ecosmartfire.com/us/en/shop/flex-series/ We're happy to answer more...

April 23, 2017

Commented: HOW CAN I CONVERT FREE STANDING WOOD STOVE TO IN WALL FIREPLACE ?In that case I'd suggest a linear firebox with the tv mounted above it. If you check out our fire design gallery you'll see a few examples. And if you have outside space move that retro stove out the...

April 25, 2014 in Design Dilemma

Commented: FireboxHi @murbachrs, our fireboxes come in many sizes. You can have at the various options here http://www.ecosmartfire.com/bioethanol-fireplace-products/fireplace-inserts. We also have a custom firebox pr...

February 5, 2014

Commented: Can you tell me about this table?Hi hoffmanvi, unfortunately we don't have further info on the table in particular but here's a case study with additional information about where this project is located if you want to do some digging...

January 16, 2014

Commented: Candle holdersThese are actually clean burning ethanol fires designed by EcoSmart Fire - this model is called Lighthouse - you can find out more by visiting www.ecosmartfire.com or calling +1 (888) 590.3335 - if yo...

October 8, 2013

EcoSmart Fire

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