Chimney Construction, Chimney Repair, Custom Fire Pits, Custom Fireplace Mantels, Custom Fireplaces, Electric Fireplace Installation, Electric Fireplace Repair, Fireplace Installation, Fireplace Repair, Fireplace Sales, Gas Fireplace Installation, Gas Fireplace Repair, Outdoor Fireplace Construction, Pellet Stove Installation, Wood Stove Installation, Wood Stove Repair
G2 Gas Technicians, WETT Certified
It seems that you've had a recent situation with our establishment. We try our best to resolve issues as they arise in a timely and professional manner, as we've been in business for over 30 years. We were out to your house December 3rd free of charge because you said there was an issue with the glass which was just initial burn off, something all the units do in the beginning. This recent issue was neglect on the customer's part and had nothing to do with the performance and quality of your product. This was explained to your husband because you were not there, and a discount was even given because it was a simple fix. We always try our best when working with our customers but it has to work both ways. Its hard to reach a fair conclusion when it's only seen from one perspective. Thank-you for posting your opinion. We stand behind all of our staff and courses of action.