Hearth and Home Distributors of Utah, LLC. (HHDU)

I gave HHDU one star because of the customer service i received as a returning customer. After purchasing a $4000 Heat and Glo fireplace 2 years ago they came out with intellifire wifi. so i called and asked how much to upgrade the control module to wifi and they wont do it. Say it cant be done. They want me to replace the entire fireplace for another $5000 instead of replacing just the control or burner set. what a joke. really? i have to throw away a perfectly good fireplace over a $150 module? I don't think so! After i pushed the issue and we got ahold of the Heat and Glo rep, we found out they do actually have a cheap solution that allows any fireplace to work thru wifi. So it turns out the HHDU staff was just not up to date on the features of the products they sell.... I would have accepted an "I don't think this can be done but let us look into it and see what we can do" but don't just kick your customers to the curb until they write a negative review.

We used Hearth and Homes 3 years ago and the experience was absolutely phenomenal that it was a no brainer we would return to them. Going through a small renovation (again) we decided to upgrade our fireplace to a linear model. Gary, as usual helped us pick out the right one and walked us through what would best suit our home and our needs. Gary and James the installer both came to our home to check out the space and since we were doing the framing DIY, gave us grwat advice and feedback so we would be 100% ready for installation. Once installation was done, unfortunately there was too much snow on the roof that they could not finish the venting and we rescheduled another date closer to Spring to complete the venting so the fireplace could be used. However, Gary stayed on top of it and kept reaching out asking how much snow is on the roof. Once there was a brief thaw and gap between storms, he reached and asked if he could send James out last minute to finish the vent. Now we just need to finish our DIY project with tiling. Our fireplaces (2 Montigo linear model) are absolutely phenomenal and so beautiful to sit by on a cold Park City day/evening. Overall, Hearth and Home is a very professional and well-run business with great folks!

My experience with HHDU has been smooth and easy. Gary, Julie and the entire staff are friendly and knowledgable. After installation we had one minor issue through no fault of the store; Gary was on phone with the manufacturer and then came up and fixed problem right away. They carry all the top brands and we found the perfect one to place below our TV.

I would definitely recommend Hearth and Home Distributors of Utah in Sugarhouse. They have a huge selection of beautiful fireplaces but more importantly, they are fantastic to work with! We can't say enough about the manager Gary and how helpful he was in resolving a warranty issue we had with our Heat & Glo insert. We purchased a Heat & Glo direct vent fireplace insert in 2004. It had a lifetime warranty on the firebox. After 15 years the firebox developed a large crack. In October 2019 we reported the problem to the Hearth and Home Distributors service department, which is in Ogden, and they sent out a technician. After his inspection and report to Heat & Glo they would only authorize a patch of the crack, even though the warranty specifically stated that a crack the size of ours would result in replacement of the firebox. We contacted Heat & Glo personally to plead our case and offer additional information and pictures but we were told a patch to repair the crack was all they would authorize. We decided to go into the local Hearth and Home location in Sugarhouse and see if we could get any help there. After speaking with Gary about the problem he sent one of his technicians out to inspect the crack. After his technician's report Gary agreed that a patch was not appropriate for a crack this large. He went to bat for us with the manufacturer. He kept in constant contact with us personally throughout the process and was eventually able to get Heat & Glo to cover the firebox under warranty. He worked us into their busy schedule quickly during the peak holiday rush. The installers were on time, friendly and knowledgeable. They installed our new insert and gave us a complete tutorial on its operation in under 2 hours. They were also very neat and clean with their tools and in their work. We love our new fireplace and we would highly recommend Gary and Hearth and Home Distributors in Sugarhouse to everyone!

We have been using Hearth and Home for years and highly recommend them. They recently did a fireplace in a Parade of Homes house for us. They were quick to install in our short timeline and did an amazing job. The homeowners love their fireplace, as do we. Thanks Hearth and Home!

Great staff and product selection. Hearth and Home was able to schedule installation to meet our timing and the installers arrived as planned. They installed the product as anticipated, cleaned up and put furniture back in place as it was prior to their arrival. All in all it was an excellent buying and installation experience. I highly recommend Hearth and Home.

Very knowledgeable and answered all questions to my satisfaction. Reviewed all our picks, picked up on our style and offered great suggestions for our redesign. Friendly, and in-tune to budgets, and likes/dislikes.

Hearth and Home has been providing fireplaces for Tree Haven Homes for many years and have always done a great job! Our clients appreciate their large selection and great customer service.

Hearth & Home was super helpful recently as we dealt with a fireplace issue. Patti spent time providing clear explanation and excellent technical support. I so appreciate the caring and competent follow-up service we received and would highly recommend them to anyone looking for services for their fireplace.

We are a custom home builder in Utah and have worked with Gary for quite some time. Hearth and Home have fantastic fireplaces and amazing quality. Beyond those qualities Gary has provided our clients with absolute first class service. That reflects positively on our company and they have become a trusted provider. Gary backs up his products and has shown ethics and moral integrity that I've rarely seen even if at a substantial cost to his company. He's always willing to go the extra mile to honor his quotes. I feel 100% comfortable sending all of my clients to work with him.

I used Hearth & Home in Sugar House for my new construction. Gary took care of everything from start to finish. He was very competitive and the quality was top rate. My architect first sent me to Alpine and after one visit with them I knew I needed to find someone else. My builder sent me to Hearth & Home and from the first time I walked in the door I was treated like family. I had ideas of what I wanted but Gary took the time to give me other options that actually came out better than what I had hoped for. I wish all the sub contractors I had to work with on our new home were as professional as Hearth & Home.

loved this company. They were great to work with and had great pricing. We ordered some fireplace stone from another company who made some mistakes with it and hearth and home came in an fixed the mistakes made by a competitive company. highly recommend hearth and home