Hearth and Home Distributors of Utah, LLC. (HHDU)
Custom Fire Pits, Custom Fireplace Mantels, Custom Fireplaces, Electric Fireplace Installation, Electric Fireplace Repair, Fireplace Installation, Fireplace Repair, Fireplace Sales, Gas Fireplace Installation, Gas Fireplace Repair, Outdoor Fireplace Construction, Pellet Stove Installation, Pellet Stove Repair, Wood Stove Installation, Wood Stove Repair, Interior Design, Exterior Design, Stone Sales, Brick Sales, Masonry Supply Sales
Ogden, Orem, Salt Lake City, Wasatch Front
Awarded for Outstanding Workmanship by Utah Valley Parade of Homes and for Outstanding Sales and Customer Service by Harristone 2007-2009 and Quadra-fire 2002-2007
We apologize that you feel the service you received was less than desirable and we understand your frustration.
Because we are in the height of our busy season, with everyone trying to get their homes in order prior to the holidays, our phones ring off the hook, our voicemails and emails are full, and our schedules are booked. We are striving to do our very best to get back to each and every customer within 48 hours. We know this is not ideal and we apologize for this insanely busy time of year, and assure you that this is out of the ordinary.
We promise to strive to do better on all of these fronts. We pride ourselves on expert service and regretfully have fallen short for you. We want you to have a happy home and a happy holiday and if there’s anything that we can do to make things better, please let us know.
If you need any further assistance, Gary, the manager of our Salt Lake City Hearth Division, would like you to call him directly on his personal cell phone if you need anything at all.
We apologize for this poor experience you have had and would love to do anything we can to help you with this problem.
Please email me directly at firstname.lastname@example.org and I will find the proper person at the proper location who can resolve this for you.
I hope we will have the opportunity to turn this experience of yours around. I will be waiting for your email. Have a wonderful day.