Jackson Fireplace and Patio, inc

Alison is amazing and is there for her customers 1000%. We had an issue with our fire table and she advocated for us with the manufacturer. Alison goes above and beyond! Our shopping experience and customer service was incredible. I highly suggest working with this family run business.

Ken and Alison are a pleasure to deal with. They are very professional and knowledgeable. They were very helpful with all my questions and concerns when picking out the perfect gas fireplace unit for our new home. They worked us into their busy schedule and were always on time. We are so happy with our fireplace and look forward to years of enjoyment. We checked out many fireplace distributors and we definitely chose the right one.

Ken and Alison at Jackson Fireplace & Patio did a beautiful job helping us select and installing a new gas fireplace in our new construction home. They are very professional and a pleasure to do business with.

we ordered a new gas fireplace from Jackson and from the first interaction to the final installation the service provided by Allison and Ken was outstanding and exceeded our expectations!

Every part of this project gets 5+ stars. From walking into the showroom and getting superb customer attention to the final installation of the insert with no mess and no left over trash for us to dispose. The Jackson's really knows their business, from deep knowledge of the product line and what will work best for your home and your needs, to pricing, from ball parking a figure which was very close to final estimate, to arranging vendors that were fantastic professionals and really nice people, to final installation, which was on time, neatly done and on budget. And finally to price, which was lower than everyone else we had spoken to--companies that we didn't walk away from, we ran! Throughout the process, the Jackson's dealt with us in a respectful, friendly, professional manner which was a huge relief given some of the horror stories we have heard from friends and family that have used other companies in the area. We can not recommend this company more. And most of all, we love, love, love our new inset! Thank You Beth & Tim Foote

I would strongly recommend Jackson Fireplace and Patio! We wanted to convert our wood burning fireplace to a gas fireplace for ambiance but more importantly as a source of efficient heat. Ken and Alison were very friendly and extremely helpful. They went over several options with us and then suggested the one they felt would be the best fit for us. We made our selections and scheduled an installation date. They even gave us the name of a plumber (who we used) to run the gas line to the fireplace. The installation went smoothly and we love the new fireplace. We still use the oil heat first thing in the morning for an initial warm up. Then as the house starts to get chilly, we click on the fireplace. The Smart Mode keeps the house at a very comfortable pre-set temperature throughout the day and into the evening. We've used significantly less oil and our overall heating costs have gone down quite a bit! The whole process was easy and stress-free and we're enjoying the warm glow of a fireplace every day while keeping our heating costs low.

Hampton's hidden gem. I stepped inside this refurbished former, multi-storied barn to discover the most gorgeous fire pits, outdoor seating and other trending decor. Mrs. Jackson was beyond helpful, gently guiding us through our indecision to find something that matched both our design taste and budget!