Custom Fireplaces, Fireplaces, Gas Fireplace
new jersey, new york, dallas, chicago, seattle, long beach, fort worth, san francisco, santa clara, san diego, cambridge, miami, sunnyvale, Bellevue, tacoma, baltimore, arlington, carlsbad, Alexandria, Pompano Beach, oakland, fremont, Camden, Quincy, District of Columbia, Towson, Fort Lauderdale, Boston, los angeles
Thank you for your feedback, we are sorry to learn of your frustration. Ortal partners with dealers who install and service Ortal fireplaces throughout North America. Due to liability issues, it is customary that the dealer who installed the unit will also be the party who services it. Payment for service is established by our partners, and it is our understanding that their quote is indeed the going rate in the Bay Area. Ortal recommends clients service their units once every 2 to 3 years. This includes full and extensive service of your fireplace: Removing the dislodged piece of glass, cleaning the pilot assembly, removing the media and cleaning out the interior of the box, making sure the valve is free of all debris (such as dust or spider webs), cleaning the front piece of glass and re-applying the glass and securing it back in proper position.
We are happy to hear that you are satisfied with your Ortal fireplace and wish you a safe and warm winter.