Custom Fireplace Contractors & Installers in Gig Harbor

“Update: The owners of the company both called me and took time to understand the problems, both with the fireplace and with communication. One owner and a sales person came to our home and helped diagnose the problem and even got it going for a few days with the battery pack. The service tech and electricians came out about a week later and found the problem was apparently a faulty receptacle installed with the insert, they replaced that and now it works fine. It has added a lot of warmth to our home and is very attractive. In spite of the bumpy start I now feel that they did work to resolve the problem to my total satisfaction. I have never posted a negative review before, but unfortunately I have to say my experiences have been mixed with this company and the products they sell. The initial experience was okay - the showroom sales person knew the products well and was able to discuss them with me knowledgeably. Then it turned out our fireplace did not measure large enough for the inserts I was considering, and we were told we had to accept a smaller insert - fine, we accepted their expertise even though it was not explained to us in full why this was so. The installation was great - the crew was knowledgeable, clean and meticulous. However, 5 days after we had our new Heat-n-Glo Supreme 130-C installed, it failed! It will no longer light. I called the service folks at Fireside Home Solutions and was told they could not get out earlier than the next week to fix it, and they had re-arranged their schedule to try to make that happen for me, in spite of the fact that I could not be home on the day they had arranged. They would not fix it earlier, and part of the reason, I was told, was that they needed to do a 3-day confirmation call - I was told this _on the phone_, while talking to someone who could confirm the appointment! I just spent $3500 on an insert that _does not work_, and I would caution anyone about buying this insert and dealing with this company - be sure you understand how their service plan works before hoping to enjoy your new gas fireplace!”

“The owner of the company drove quite a distance to talk with us about the possibility of a pellet insert for our home to reduce heating costs. . We were so impressed with his knowledge, and consideration for our situation. In the end, he felt that there might be better alternatives for our situation than the products he sells. We were so amazed with his honesty, and putting our needs before his business.”

“Holliday Masonry provides great workmanship and design. Their field staff are some of the best in the business. Holliday masonry has provided my company a valued service for the past 15 years. Jamie Holliday is always on top of the latest products in waterproofing, flashings, and masonry materials. I highly recommend Holliday masonry.”

“Don arrived a little early which is a good thing. He was professional and courtious.Don finished the installation within the predetermined time, that was nice too. I am pleased Lowes uses Cressy Door Company.”

“As a general contractor, working with reliable and professional subcontractors and vendors is so important to us. Eric Wallace and Wallace's Stove & Fireplace has been nothing but wonderful to work with. Not only have we had positive experiences working with them but our homeowners have been extremely happy as well. For us, knowing that Wallace's Stove and their staff take such good care of our homeowners is huge and much appreciated. Eric Wallace always goes above and beyond to provide excellent service to our jobs and homeowners. We hired Wallace's Stove to take care of a job that another fireplace vendor backed out of and it has been such a great working relationship that we now send all of our customers solely to them. I highly recommend Wallace's Stove and Fireplace to anyone looking for excellent, knowledgeable, reliable service and great products!”

“Love the custom BBQ island. Ryan Totten is amazing sales agent to work with. I highly recommend working with Rich’s!”

“Just had my fireplace updated by NW Hearth & Home and LOVE how it turned out. I'm not much of an interior designer, so I asked them for their advice on some of the details. They were very helpful and I appreciated their input on what would look good in my home. It felt like I had my own HGTV crew remodeling my fireplace! I found Dave and his crew to be very professional.They were very clean and tidy during the work and did a great job. What I appreciated the most is that they took care of everything which made it so much easier. They even fixed the drywall after taking down the old fireplace bricks. The only down side was that it took a while for the mantel and some of the fireplace parts to arrive since they were customized. All in all, it was well worth the wait. I can't wait to show off my new fireplace!”

“We worked with Heather on a Gas Insert project for our home in Steilacoom. It was absolutely incredible how much she knew about not only fireplace inserts, but construction concepts, codes, and just an overall vision of how the job should go. (Just off a couple pictures from my phone that I showed her) This was even before they came out to the house. When Scott came out to our house to verify what we had talked about, we could tell we were in good hands. He discussed a couple options we could do to customize the look of our fireplace and showed us how everything would go in. They put us on the schedule right there on the spot. Their Installer Trevor is a great guy. He is so polite and personable. They put down tarps and protected the furniture as they did their job. It came out great. We are so pleased and of course, we are down right cozy.”

“Great product. Our customers love the electric fireplace we have wired from this store. The AmantII is a customer favorite in custom homes and wall great design.”

“We are a custom home and remodeling contractor who has been using Heritage Fireplace Shop since our original formation in 1967. They have always provided excellent customer service throughout the years. We would highly recommend them for any future fireplace projects. Thanks for be such an outstanding vendor! We really appreciate all the work you do!! Mike & Cheryl Ritzman Ritzman Construction LLC”