Custom Fireplace Contractors & Installers in Federal Way

“Update: The owners of the company both called me and took time to understand the problems, both with the fireplace and with communication. One owner and a sales person came to our home and helped diagnose the problem and even got it going for a few days with the battery pack. The service tech and electricians came out about a week later and found the problem was apparently a faulty receptacle installed with the insert, they replaced that and now it works fine. It has added a lot of warmth to our home and is very attractive. In spite of the bumpy start I now feel that they did work to resolve the problem to my total satisfaction. I have never posted a negative review before, but unfortunately I have to say my experiences have been mixed with this company and the products they sell. The initial experience was okay - the showroom sales person knew the products well and was able to discuss them with me knowledgeably. Then it turned out our fireplace did not measure large enough for the inserts I was considering, and we were told we had to accept a smaller insert - fine, we accepted their expertise even though it was not explained to us in full why this was so. The installation was great - the crew was knowledgeable, clean and meticulous. However, 5 days after we had our new Heat-n-Glo Supreme 130-C installed, it failed! It will no longer light. I called the service folks at Fireside Home Solutions and was told they could not get out earlier than the next week to fix it, and they had re-arranged their schedule to try to make that happen for me, in spite of the fact that I could not be home on the day they had arranged. They would not fix it earlier, and part of the reason, I was told, was that they needed to do a 3-day confirmation call - I was told this _on the phone_, while talking to someone who could confirm the appointment! I just spent $3500 on an insert that _does not work_, and I would caution anyone about buying this insert and dealing with this company - be sure you understand how their service plan works before hoping to enjoy your new gas fireplace!”

“We are thrilled with our new fireplace doors! They are beautiful and made with the highest quality craftsmanship and materials. Every aspect of the doors has been done with an understanding of how it will affect everyday use and maintenance. The glass doors fold back for easy cleaning. The draft control is heavy duty. The fit and finish are outstanding! The gold plating over brass means that the finish will not tarnish or be affected by heat over time. Jerry even supplied spare glass for the doors in the event of breakage! The care with which the doors were installed was a pleasure to watch. The word heirloom comes to mind as these doors will probably last for centuries. They are beautiful! Jerry is a master and we would recommend him to anyone that wants the highest quality! 5 of 5 stars.”

“We are a vendor who supplies Custom Fire Art, and have been out on many of their job sites. His work is clean, professional, and hand-crafted. He insures his clients are 100% satisfied.”