Wood Stove Installation in Hockessin

“In January, 2020 I purchased a set of Design Specialties “Carolina” fireplace doors from The Stove Shop. My salesperson, Cindy was very personable, knowledgeable and helpful. I actually picked another model, but when Cyndy came to measure my fireplace she brought a sample of the frame that I had selected. It would not work in my application. She had other frame samples with her and we found the “Carolina” frame to work perfectly. Understanding that the order - manufacturing process - delivery timeframe would take approximately 8 weeks, the order was placed. In early March, 2020 their installer, Eric came to install my doors. Upon placement of the frame on my fireplace, a small knick was discovered. The knick was the size of a pin head and went through the powder coat finish to the primer. Eric and I agreed to complete the installation and discuss my options with The Stove Shop office. Unfortunately, this ocurred just when our governor shut down the state due to the Covid 19 virus. Cyndy and I discussed various options and agreed to try to touch-up the knick with a discount credit offered. Today, Cyndy came out to perform the touch-up. She performed an OUTSTANDING fix where you (and I) would have trouble finding the repair. As you can see by the attached picture, the doors work really well in my application. This is a CREDIT to both Cyndy and Eric for their expert talents. I am very pleased that I chose a local vendor like The Stove Shop and would highly recommend their services!!!”

“Hi Jenna, Yes, we like the way the fireplace turned out. It looks nice and works well. I really appreciate your scheduling the install before Thanksgiving. We had family fly in for Thanksgiving and we used the fireplace every day. We all enjoyed it. Also, I wanted to let you know that I think Mike Klopp did a great job installing the fireplace. He seems very knowledgeable to me and he's easy to work with. Mike also did a nice job explaining the features of the fireplace and how the remote works. It is now early March. We use the fireplace almost everyday and it works great. I hesitated for a long time to install a gas fireplace because we always loved the wood burning fires. Converting to gas, however, was a great decision. My wife can turn it on whenever she wants. Also, there's no mess or firewood to store. Very happy. Thanks for your guidance in this process. You were very helpful. Tony”

“We were having trouble with our wood stove. John Shatney came when he said he would. Diagnosed the issues. Gave us a price. Repaired the issues leaving no mess. Came back a day later when there was less ice on the roof to realign the chimney cap.”