Electric Fireplace Installers

“Update: The owners of the company both called me and took time to understand the problems, both with the fireplace and with communication. One owner and a sales person came to our home and helped diagnose the problem and even got it going for a few days with the battery pack. The service tech and electricians came out about a week later and found the problem was apparently a faulty receptacle installed with the insert, they replaced that and now it works fine. It has added a lot of warmth to our home and is very attractive. In spite of the bumpy start I now feel that they did work to resolve the problem to my total satisfaction. I have never posted a negative review before, but unfortunately I have to say my experiences have been mixed with this company and the products they sell. The initial experience was okay - the showroom sales person knew the products well and was able to discuss them with me knowledgeably. Then it turned out our fireplace did not measure large enough for the inserts I was considering, and we were told we had to accept a smaller insert - fine, we accepted their expertise even though it was not explained to us in full why this was so. The installation was great - the crew was knowledgeable, clean and meticulous. However, 5 days after we had our new Heat-n-Glo Supreme 130-C installed, it failed! It will no longer light. I called the service folks at Fireside Home Solutions and was told they could not get out earlier than the next week to fix it, and they had re-arranged their schedule to try to make that happen for me, in spite of the fact that I could not be home on the day they had arranged. They would not fix it earlier, and part of the reason, I was told, was that they needed to do a 3-day confirmation call - I was told this _on the phone_, while talking to someone who could confirm the appointment! I just spent $3500 on an insert that _does not work_, and I would caution anyone about buying this insert and dealing with this company - be sure you understand how their service plan works before hoping to enjoy your new gas fireplace!”

“My Interior Design firm, Dressing Rooms by Karla Rose has worked closely with Jim at Long Island Mantel and Millwork for the last few years. I've had nothing but a pleasant experience with him and his work from the very beginning. He's courteous, listens intently and produces the finest quality craftsmanship. There is no one better!”

“Chris, Purchases product from us for his installs, He is a craftsman at his trade. Professional in communication with us his suppliers & his customers. I have seen his work and would recommend it to anyone.”

“Jonathon just finished our two sided fireplace in the living room of our Peachtree City GA home and we couldn't be happier! He and his partner are half engineer and half artist! They measured and calculated every square inch (to the quarter inch!) of every stone before it was set to ensure that it would be perfect. They also took in to account the overall effect of the look making sure to balance color, texture and size when setting the stones. When they were finished we were more than happy. Our fireplace is now a beautiful focal point from two rooms. Thanks Hearthmaster! We will be recommending you to all of our friends!”

“Matt and his crew removed our pellet stove and replaced it with a gas unit, which required rebuilding our fireplace, with a very positive result. The crew was professional from start to finnish. Clean-up was done at the end of each day. Minimal disruption in our home . Complete care in managing any debris by covering all our furniture and providing access for the crew without disturbing our home. We recommend Pacific Hearth and Home to anyone who wants a professional job doone at a veery reasonable cost. Our friends seen the result and are impressed with the quality of the workmanship. The Keenan's El Dorado Hills, Ca”

“I bought a Coast Hot Tub from The Place, and was overwhelmed with their high standards, we've had it for about a year now and still working great! All the crew were great and very attentive to detail... would recommend Andrea over and over!”

“Craft Stoves has done two installs for me. One was a free standing fireplace in and alcove and another was a log set in an existing two sided fireplace. Craft Stove's cost of material and labor was very competitive. Both projects were completed on schedule. Installers were very knowledgeable and professional.”

“I have used Perfection wholesale for over 15 years now. Their service is 2nd to none. Not only with Fireplaces but insulation also. Scharlene has been one of the best sales people i have worked with. Thank you Perfection for 15 years of EXCELLENT service”

“Wonderful experience working with AMIDONIAN on my fireplace refresh! We had new gas vent free fireballs installed replacing the boring old gas logs and we couldn't be happier! Charlton and Roxanne were extremely professional and helpful through the whole process. Wouldn't hesitate in having them do further work in our home.”

“AMS Fireplace provided us with three sets of beautiful handcrafted, custom, Iron fireplace doors. The customer service provided was exemplary, with responsive emails and when desired by phone. We were kept fully informed during the construction and shipping. The doors quality and craftsmanship is clear, the fit excellent. I installed the doors myself and worked very closely on the doors and inspected them thoroughly without any issues. These are truly old world, hand crafted quality and appearance. Now that they are installed we are enjoying the doors and having fires, they are beautiful and give a finished and classy look to the rooms. I have no hesitation in recommending AMS to anyone looking for a quality custom product.”