Carpet Corner, Inc.

Carpet Corner Olathe helped my wife and I pick out some carpet for our basement. We went with very high-end carpet (15k) for our main basement room and a small bedroom attached. This carpet was showing seams very badly. After 3 months of Carpet Corner employees coming out to “fix” said carpet we still have very visible seems from up to 10ft away. After being told this was normal, and they aren’t willing to do anything to corrected it, I’ve concluded that Carpet Corner doesn’t care about customer satisfaction. I will be paying for another company to correct the problem or install new carpet. I highly suggest finding another business for your flooring needs.

I could not be happier with how this entire process has gone for us. From the first email contact, we have received excellent customer service. We were asked about our ideas and preferences before anyone even came out to our house. The in-home consultation and estimate included getting to see all of my requested products in person and no pressure to make a decision to purchase. The installers are friendly, efficient, and have explained a lot about how to care for our floors. We will definitely be returning customers. - Kelly Lewis

If u want no headache transaction, this is the place. I dont like repeating myself, and alicia and company knew the look i was aiming for. Professional. If issues arise, easy to contact, not like going thru a 1-800 number where u have to tell your story all over again & talk to different people every single time. Because of that customer privilege, id say theyre not the lowest prices out there but they will try to work with u which i think is noteworthy to mention. Ive used them for almost my whole house re-carpeting and now using them for some luxury vinyl plans for a work out room. Many thanks alicia! (Btw, she responds to your emails even during the weekends. Hats off to that).

Carol was great. She was very accommodating, knowledgeable and friendly. It is always nice to do business with friendly people.

We used Carpet Corner in Gladstone to install our wood floors the week before Christmas 2019. They look absolutely beautiful. The installation crew of Jeremy was professional, courteous, knowledgeable and very detailed in their work even fixing something that was not part of his job just because it might scratch our new floor. Jeremy made it his mission to make sure everything was done to our satisfaction. Bruce at the Gladstone store helped us pick the best floor coloring to match our kitchen cabinets and met our budget and the estimated time of completion perfectly. In fact, we are having carpet installed on the stairs which shows our satisfaction with the quality of products and their installation teams.

We worked with Jeff Mathews and he is a true professional. He knows what he is doing, gives great advice and I would reccomend anyone to Carpet Corner because of him

Cudos to installers Derick and Derick Jr. prompt, courteous and skilled. We have used Carpet Corner for several projects. We wil do so again. Thank you all.

We have used Carpet Corner now for 2 separate carpet purchases and installations. As far as the quality of the carpet & workmanship, it's been great. No problem there. They were very thorough in the installation & clean up. However, the problem we've encountered is with the customer service. Yes, they were friendly and listened to us as we presented the problem. But in the process of talking with 3 different individuals (the sales person at the location where we purchased the carpet), a manager, and then the person above him, I always came away with the impression that "Carpet Corner was first, the customer second." Bad customer service experience that to this day, still has not been taken care of. I was told by the last gentleman that basically, to go ahead and take any future business elsewhere. Left a bad impression.

We worked with Laine from Carpet Corner to get the flooring of our new house replaced. We had Carpet Corner install new carpet, luxury vinyl planks and luxury vinyl tile throughout various rooms in the house. Laine's knowledge of decorating techniques made all the difference. She guided us throughout the entire process and helped us picked the right material and color for each room. She was a pleasure to work with, super friendly and professional.

I worked with Chris at Carpet Corner in Independence Missouri to pick out my carpet. He was very professional and he helped me decide what type would work best for my family. The installers they sent were fast and very nice. I would recommend them to anyone! Darece H

Very professional and knew the products. Very easy to work with. Would recommend Carpet Corner to anyone. Brought plenty of samples and was very helpful in helping me to make my choice.

This was a great experience. The sales associate, Tom Kaine, spent time understanding my lifestyle and what I needed the carpet to do. He stayed in touch with me throughout the process of measuring, selecting the installers, and through the two days of installation. The installers were fabulous. They called in advance, were fast and accurate, and cleaned up after their jobs. They were true professionals. Tom has called to check on my satisfaction and I believe that he actually cares what I have to say. If you are in the Kansas City area, make sure to ask for Tom Kaine in the Overland Park location.