Carpet Gallery - Carpet One

This company replaced our flooring after a water leak that destroyed the whole downstairs. We went with pre-finished flooring. I had difficulty getting information on the prices of flooring from the salesman in Hampton and my husband and I finally went to the Williamsburg location to select flooring. We looked at a few and I then called the salesman in Hampton to get information on insurance payments and what would be covered. He said he didn't have time to figure it out... and this was after weeks of waiting for him to get that information. I asked him about two and then, when I did not hear from him, called him again and was told he had selected one of the floors and ordered. This is not what I had asked for. I don't know if his problem was in dealing with a woman, or in doing his job in general. We decided it would be OK, though we'd have preferred the second one (a difference of maple vs. hickory). We are still not happy with the job though they have been back once. There are gaps in the flooring in places and other places there it is raised to almost buckling. The flooring was not equal in it's width, so if not selected and grouped, there can be a 1/8 " gap between boards. We complained and were told new flooring would be delivered that would be better. To ensure this, I wrote down the batch numbers and was rather disappointed to find that the "new" batch had the exact same numbers. Still, the new flooring installer took more time, and the gaps were fewer. We still have them though. This company did get a special paper (they were originally going to use tar paper under the flooring which I have never heard of) with no VOC's. I did appreciate them researching and using this product that came from the owner of the company. To be honest, if I had not been directed to this company by the contractor, I'd have used someone else after trying to deal with the salesman. They did come back to fix one of the larger open cracks, but it is open again. I can't tell that they nailed anything, which should be easy as they didn't put putty where top nails were used. So, it's not just the flooring manufacturing process we had problems with, but the company that sold and installed it. I think if you are one to demand things be done right, you might have a better experience than I did. It has also been a number of years and the salesman and installer may no longer be with this company. We did not have the energy to fight for right. The owner seems conscientious and knowledgeable, and, as I stated before, did help with a different underlay paper for the flooring. I do thank him for that.