








Item 3 of 9

Write a Review
https://www.houzz.com/pro/duchateaufloors copied to clipboard
About Us
DUCHATEAU offers sophisticated, luxurious home interior design products and services to create the ultimate lifestyle experience for those in search of the extraordinary, including hardwood floors, luxury vinyl tile, and 3D wood wall panels.
Since inception, the company has been at the forefront of innovation by using its unique finishing methods in the wood flooring industry and is proud to be sold internationally and used by some of the most well respected brands including Whole Foods, Saks Fifth Avenue, Augusta National Golf Club, Ian Schrager hotels, and The Ritz Carlton.
Services Provided
Flooring Sales, Vinyl Flooring Sales, Wood Flooring Sales
Awards
-Inc. 5K of nation's fastest growing private companies in 2012, 2013 and 2014. -Interior Design Best of Year Honoree 2019 for Celestio Pixel wallcoverings, and 2013 for Vintage Remains Hardwood flooring. -Interior Design Best of Year Award 2012 for Heritage Timber Edition hardwood flooring.
Category
Back to Navigation
58 Projects
Back to Navigation
Business Details
Business Name
DUCHATEAU Floors
Phone Number
(888) 382-4283
Website
Address
8480 Miralani Drive
San Diego, CA 92126
Followers
Back to NavigationWrite a Review


























































Featured Review
Rocio Diaz de Arcaya
Average rating: 5 out of 5 starsAs Duchateau customers we have recommended DuChateau to all our friends looking to install new floor as they are always very impressed when they visit our home. After all these years, the floors look as beautiful or even more beautifulRead Full Review
63 Reviews for DUCHATEAU Floors
Newest first
Average rating: 3.9 out of 5 stars3.9|63 reviews
Work Quality4.6
Communication4.6
Value4.5
Allan Wilson
Average rating: 3 out of 5 stars
The Oil finished flooring looks great and very resistant to dog nails. Problem we have is that these floors are noisy when walking on them. Hoping renewal oil treatment will help to quiet things down a little. We installed 2500sq ft of this flooring and would hate to rip it all out to put down a quieter product. It bugs me that much :(
We didn’t do the glue down method for the install due to the high cost of the glue, if we had then maybe we would be ok. Method used was flooring cleats per mfr specs. So anyone looking to install this flooring make sure to do the glue down option.
June 23, 2024
green acres
Average rating: 1 out of 5 stars
Customer service is awful and don’t be fooled by the floors. - many out there better and priced better. And did I mention how awful their customer service is?
January 4, 2023
Adrienne Nichole Evans
Average rating: 5 out of 5 stars
We love working with Duchateau - the quality is amazing for our clients with beautiful colors available. Most impressive is the great service and exceptional lead time!
September 22, 2021
kjansens
Average rating: 4 out of 5 stars
I work at a retail store in Michigan and our customers love DuChateau products. They are simply gorgeous and add beauty to any room. The finish wears really well and gives a great option for active family households/homes with pets. We have a fairly large area of one of the Chateau Collection colors installed in our showroom and it has shown abuse from the wear of the table and chairs that are frequently used daily. We even have a display over it and have gouged the floor with a corner of the display. We were able to buff out that gouge and all of the scratching/wear marks by using their method for removing them and the cleaner and finish that comes with the product. Very impressed! Their customer service is also very easy to work with and their reps are very well selected to represent the company and are quick to respond and professional. I would recommend to anyone looking for an oil finish wood floor!
September 21, 2021
bobledsoe
Average rating: 5 out of 5 stars
Used Duchateau in our new build and it was the perfect color griege, not too gray, not too beige. Fantastic floor.


September 21, 2021
HU-93295992
Average rating: 5 out of 5 stars
Duchateau’s outside sales rep; Hannah Jansma, is the reason I sold so much of this product! She educated our entire staff on the history of the company as well as the quality of the product. The wood is European Oak and comes from Spain and France. Ships from California. They only use natural products to enhance the tannins of the wood such as hobo oil, clay, and bees wax. It is an engineered hardwood that will look more beautiful with time compared to a urethane finished wood from a different vendor.
My clients have all loved these floors and it is incredible that they named one after this sales rep! Check out the Hannah from the Lineage Series. Just like the rep she is a winner!!!
September 21, 2021
I am a retailer who sells Duchateau and I cannot say enough good things about Hannah (our rep) and the company. They are always so easy to work with and very attentive! I had a large high end install and we ordered the pre-finished stair treads and risers and they were absolutely beautiful.
September 21, 2021Last modified:September 3, 2023
Peg Theobald
Average rating: 5 out of 5 stars
We absolutely love our youngescombe duchateau LVP! It is very high end and looks natural and feels incredibly durable. Highly recommend Duchateau
September 21, 2021
Kathy Beadle
Average rating: 5 out of 5 stars
Incredible products with timeless selections and pricing is on point. Easy company to work with as well as logistics being on point. Something for everyone in their line of products. Love my floor.
September 21, 2021Last modified:September 21, 2021
HU-967416371
Average rating: 1 out of 5 stars
We bought the DuChateau engineered wood flooring in White Oiled and were just shocked by the subpar product (at a premium price) and horrible customer service. First we purchased their wood floors which were sold as “made in France” - the boxes arrived labeled as made in China. Which is fine - but the vendor misinformed us that they were European made. Second issue- I contacted Du Chateau customer service regarding the “matching” stair bullnose which we ordered from DuChateau - which were a completely different color from the flooring - and no reply, no followup to address or fix this issue. Unacceptable. Would never recommend this company or their products to anyone.

July 28, 2021

Comment from DUCHATEAU Floors:
Thank you for taking the time to submit a review. When you previously reached out to us directly we took several steps to rectify the situation. Our flooring has never been made in France, although some styles do use wood from Europe in their construction. Our labeling does state the country of origin for each product. This is a case where the sales associate at the retailer may have given you incorrect information, or perhaps you assumed the floor was made in France. We reached out to the independent retailer you worked with and reminded them about this, to hopefully prevent any incorrect information being given to customers.
For the color matching issue of your stairnose, we did advise you that due to a high degree of variation in our flooring (one of the reasons our flooring looks so naturally beautiful), it is important to take the time to match each stairnose to the planks going on each step to ensure the best overall look. This is a step that a professional installer following the National Wood Flooring Association guidelines as stated in our installation instructions would know to complete. Additionally, we did take the time to visually match a replacement stairnose and provided this replacement to you at no charge.
We are sorry that you are still unsatisfied with your DUCHATEAU floor.
For the color matching issue of your stairnose, we did advise you that due to a high degree of variation in our flooring (one of the reasons our flooring looks so naturally beautiful), it is important to take the time to match each stairnose to the planks going on each step to ensure the best overall look. This is a step that a professional installer following the National Wood Flooring Association guidelines as stated in our installation instructions would know to complete. Additionally, we did take the time to visually match a replacement stairnose and provided this replacement to you at no charge.
We are sorry that you are still unsatisfied with your DUCHATEAU floor.
Sharon DEMarois
Average rating: 5 out of 5 stars
I recently installed Duchateau LuxeTech 20 on 2000+ square feet in my home. I am very pleased with my decision to do so. The flooring is beautiful. It is visually stunning and brings warmth and brightness to my home. The product is pet friendly in that it doesn’t scratch and it cleans up well. Good product!
June 7, 2021
HU-999181031
Average rating: 5 out of 5 stars
We have had our Duchateau “Maddie” engineered wood floors for over a year. Our 1992 house had carpeting throughout when we bought it. I was worried that the coziness of the space would lessen with wood floors. I have been pleasantly surprised at how comfortable the floors feel and look. In fact, I believe the beauty of these floors have enhanced our living space in many ways; warmth, color, and comfort. It looks as if our home should have had these floors all along. After a year they have been extremely durable and I have been told they are easy to install. I am completely satisfied with our choice of Duchateau Flooring and would highly recommend them to others.
June 3, 2021
Geneva Flooring
Average rating: 5 out of 5 stars
Charles Roth San Diego Sales Represntative Rocks! He’s very attentive and responds to all of our emergencies that pop up. He constantly keeps us educated on products to keep our customers in the know. Thanks Charles for your hard work.
Carrie
Geneva Flooring
May 26, 2021
Timberline Flooring Houston
Average rating: 5 out of 5 stars
We enjoy the quality of the Duchateau products. Our sales rep , Lisa and the customer service are so knowledgeable and helpful. We have been a dealer for many years and we have never been disappointed. Their products are beautiful , unique and high quality. We hope to continue our partnership with Duchateau for many years to come.
May 22, 2021
Flooronline.com Inc
Average rating: 5 out of 5 stars
Katie Parks my sales representative in the Bay Area, Marin County is excellent sales person. She come by frequently, always picks up calls and always returns my phone calls or texts and helps with product questions, pricing , freight and payment isuues. We are lucky she is our sales representative.
Terry McTaggart
www.flooronline.com
May 14, 2021
Topmark Floor & Design
Average rating: 4 out of 5 stars
Wow! We just received 3 new Displays Boards from the Duchateau Atelier series and they are amazing.
The craftsmanship to achieve these multi- layered unique colors is unmatched in any of our other Prefinished
collections.
May 14, 2021
Bryan Brown
Average rating: 5 out of 5 stars
One of the best companies I have worked with by far. Charles my San Diego rep made it not only easy, and efficient, but overall great customer service. Floor was ready for pick up and no problems with installation. You guys rock. Thank you.
May 14, 2021
HU-388482399
Average rating: 4 out of 5 stars
WOW! Is that the type of hardwood floor you want to walk on everyday. Is that the type of floor you want your guests to "WOW" over. We our DuChateau floor does the job. If your looking for a fllor that will impress and last. It's worth the investment!
May 14, 2021
Jacob Yacko
Average rating: 5 out of 5 stars
Amazing selection! Beautiful products! I couldn't be happier with my project. I would recommend DUCHATEAU to anyone!
May 14, 2021
Superb quality product, with highest ratings from all my dealers. The custom Wall Covering line is superior in quality and design, and ever popular for maximum style.
April 12, 2021
Hannah Tyler Home
Average rating: 5 out of 5 stars
We have the Guild installed in our home and absolutely love it! It is absolutely gorgeous. We get compliments one our floors all the time. We will definitely be installing DuChateau in our next home!



February 22, 2021Last modified:February 22, 2021

Comment from DUCHATEAU Floors:
Thank you for sharing! We love to hear when our clients are happy with their flooring.
HU-200522852
Average rating: 1 out of 5 stars
Beyond disappointing. We spent over $35,000 on new floors with a remodel . We immediately had problems starting with a white film on the floors. In the six months we have had them they now stain. If water gets on them it soaks into the wood and watermarks. They scratch like crazy and have already started to fade wherever sun hits them. It’s like there is no finish on them at all. On top of all of that they splinter so you have to run around with a stain pen fixing the exposed wood spots.
Customer service came out and they have refused to do anything even when our sales person and installer has said there is a problem. Terrible company. There are lots of better options out there
.
October 29, 2020

Comment from DUCHATEAU Floors:
We would like to extend our sincerest apologies for your negative experience with your Duchateau flooring. We would greatly appreciate the opportunity to discuss this further with you. Please direct message us your contact information at your earliest convenience. Your feedback is appreciated and we look forward to learning more about your experience. We always recommend strongly that homeowners do research on the type of floor and finish that will work best for their own lifestyle. Each type of floor and finish has features that are important to understand before choosing it. While oil finished floors do not require extensive additional maintenance, they do need to be cleaned and re-oiled using the correct products formulated for them. They behave differently than a sealed finish, or a LVT floor. We know that working with your flooring professional to determine what type of floor is best for your installation will result in both beautiful floors and happy homeowners.
HU-682124312
Average rating: 5 out of 5 stars
We absolutely LOVE our new DuChateau floors! When we started hardwood floor shopping, there were thousands of options to choose from and we felt very overwhelmed. We were pointed in the direction of DuChateau at a local shop and we immediately recognized the obvious high quality. When we compared the samples to other brands, DuChateau was the clear winner! In addition to the great material, we were extremely fortunate to work with the local rep, Reid Oliver. Reid was an absolute Rockstar – professional, knowledgeable, and helpful in choosing the right floor for us. We went with The Riley from The Guild Collection and we love the variation in color, the character, and the durability. They have held up better than we expected and have not shown a single scratch from our very active 4-year old dog. We couldn’t be happier we went with DuChateau!

October 26, 2020Last modified:October 26, 2020
Angela Rose
Average rating: 5 out of 5 stars
I had these floors installed last year and they are absolutely gorgeous! I love the quality of the floors, and the depth and character it adds to my space. Are used Hailee and they are the perfect balance between warm and cool. On top of that the company was great to work with and I cannot recommend them more.




September 23, 2020
Lainie Ezeir
Average rating: 5 out of 5 stars
I have had the great pleasure of working with DuChateau for years as a professional, recommending their products, and a customer. On the professional side, the products, innovation and service is by far the best in the industry! Personally, I used their existing products in unique ways. They were beyond accommodating and the end result is a true art form. Thank you DuChateau and team for taking chances, for your creative approach to flooring and other wood products, for disrupting an industry which allows creative professionals to offer something unique, and for your top notch service. I can't wait to see what 2020 brings!
January 13, 2020
HU-645893887
Average rating: 1 out of 5 stars
Had very bad experience with Duchateau hardwood floor. Payed over 10k for low quality hardwood, with cosmetic issues.
Customer service manger promised to call back and never did. The worst company I’ve dealt with in 2019.
December 22, 2019

Comment from DUCHATEAU Floors:
We would like to extend our sincerest apologies for your negative experience with your Duchateau flooring. We would greatly appreciate the opportunity to discuss this further with you. Please direct message us your contact information at your earliest convenience. Your feedback is appreciated and we look forward to learning more about your experience.
Rocio Diaz de Arcaya
Average rating: 5 out of 5 stars
As Duchateau customers we have recommended DuChateau to all our friends looking to install new floor as they are always very impressed when they visit our home. After all these years, the floors look as beautiful or even more beautiful than when they were installed, and having kids, they are not only beautiful but super easy to maintain.
November 8, 2019
Studio Simic
Average rating: 5 out of 5 stars
These floors are absolute perfection! I am an interior designer and have used DuChateau flooring on my client's project and in my own personal home office. The beauty of the wood and the finish they use is really stunning. They also have a fantastic color and size range. The european white oak with the oil finish is what we need in our lives!
November 7, 2019
Danville Hardwood Company Inc
Average rating: 5 out of 5 stars
Great selection of hardwood and vinyl products, professional support staff, work hard to complete and deliver orders in a timely manner. Recommend their hard-wax oil floors for those who want to better maintain their floors. Also a quality selection of luxury vinyl products.
November 6, 2019
HU-677117803
Average rating: 5 out of 5 stars
I love my Duchateau floors that we installed early February. We chose the color, Riverstone Lys, it is such a great mid-tone floor. This color goes great with both warm and cool tones in my home.
We also have a 9 year old German Shorthair pointer, who sheds and this floor hides it so well. It has such a nice texture of feeling like wood without being too rustic. This flooring stood out as soon as I saw it, Duchateau creates a unique experience in my own home.
Lindsay B,
Brentwood, NorCal
November 5, 2019
Claire Thomas
Average rating: 5 out of 5 stars
I just installed the the white oil rubbed herringbone floor, St. Moritz, by Du Chateau. I love how it adds texture to the space. I immediately felt transported to old world Europe, and loved how it grounded the space. Herringbone has been on my wishlist for a while, and I couldn’t be happier with how it turned out.
October 3, 2019
HU-263999879
Average rating: 5 out of 5 stars
We used Duchateau LVP in Youngscombe throughout our new modern farmhouse. We have two kids and two cats and live on acreage. We have been in our house for a year and our floors look like the day they were installed. They are stunning. I would recommend them to anyone!
September 20, 2019
skippy p
Average rating: 1 out of 5 stars
UPDATE: after getting the message from DuChateu below I’ve reached out tot them for 3 + weeks. Zero response from them on the contact they gave me. Really appalled at the customer service level.
We loved the look of DuChateau floors and decided to put them in our new 4200 sq foot custom home as well as in our commercial projects. I’m glad we decided to install at home first because after spending over 50k on the floor material alone, the finish is coming up in so many places that it looks horrible. We’ve had the floor for less than a year. In some areas the installer admitted he used blue tape which can damage the finish but that’s only 10% of the problem. It seems to come off in other random areas as well. I would never use this flooring again and we are so disappointed with this “High end” flooring.
The installer has installed the same floor in other home without issue which made him/us think that there may be an issue with our batch. DuChateau did call a rep out to check and they sent a letter to our contractor stating that damage was all due to blue tape and not using the proper cleaner. What?? I spend $50 on the DuChateau cleansr before we moved in and that’s all we’ve been using. Total ridiculously false statement.
They do not stand behind their warranty at all.
Please beware and save yourself a massive disappointment.
August 19, 2019Last modified:October 4, 2019

Comment from DUCHATEAU Floors:
We are sorry to hear you are not happy with your purchase. Can you please let us know where you purchased your flooring from so we can look up your purchase/claim? Please send to customersatisfaction@duchateau.com , and reference this Houzz review. Thank you! Duchateau
HU-396908647
Average rating: 1 out of 5 stars
We recently installed Luxcor Vinyl Deluxe Grand Collection in Loretta color (VDG-LOR9). We had it installed on stairs and entire second floor (about 1000 square feet). The sample was placed on a thick sturdy board. I was concerned it would look and feel like laminate and not replicate wood. I was told it was being put in high end condos. It looks great on the sample but looks and sounds cheap in a large area. It click-clacks when you walk on it. No one would think it looks anything like wood after seeing it in a large area. Before you consider it ask to see somewhere it is installed. It will look nothing like the sample. The stair nose would not hold so it had to be attached with a pin nailer. Huge mistake. Looks cheap not luxurious.
May 30, 2019

Comment from DUCHATEAU Floors:
We are sorry to hear you are not happy with your purchase. Have you tried discussing your concerns with your installer or the retailer you purchased the flooring from? This flooring has been installed in many high end residences and commercial properties without issue. It sounds as though whoever sold the product to you did not fully explain how that product would perform based on expectations. Anytime you have a floating installation (second story as an example) sound resonates more. This is amplified when installed over plywood as opposed to concrete. There are things such as additional underlayment that can help reduce, but because this is a vinyl product you will still experience a sound when walking over it that is different than wood. The stairnose product you mentioned is intended to be glued down and not nailed. That is something the installer should have been aware of as it is industry standard. We would be happy to discuss further if you would like to contact our customer care dept. at customersatisfaction@duchateau.com
we have had a Duchatea hardwood flooring for 3 years. I get alot of compliments on it from guests. When we purchased the flooring there wasn't anything that looked comparable to it. We fell in love. However, it is a very thin layer of wood which dents and chips easily. Also can give slivers. 9-12 months ago I had our retailer out to check the floor because the knots are raising as well as the grain. The retailer never heard back from their rep. It also requires a yearly maintenace oil application. On the upside, the oil hides the scratches which happen easily.
I am not thrilled with the way this floor is holding up.


March 18, 2019

Comment from DUCHATEAU Floors:
We want you to love your DUCHATEAU floor. We’re concerned that your floor is not performing properly & we want to help resolve this. Unfortunately we do not have a record of the situation. We need assistance from the retailer where you purchased your floor so that we can start the process to determine the underlying issue that may cause the floor to behave as you describe. Knots and grains do not raise on their own – it is often caused by an underlying moisture issue.
Please email us directly with the name and location of the retailer you purchased your floor from, as well as any communication you may have had with them regarding this issue. Please email social@duchateau.com so we can work with you and your retailer to explore cause and solutions.
Please email us directly with the name and location of the retailer you purchased your floor from, as well as any communication you may have had with them regarding this issue. Please email social@duchateau.com so we can work with you and your retailer to explore cause and solutions.
Jamie Newcomb
Average rating: 4 out of 5 stars
Fantastic products and great customer service. I used Du Chateau vinyl flooring for a project recently and it turned out beautiful and it was easy to install. I would highly recommend using them.


November 19, 2018
Sue Davidson
Average rating: 5 out of 5 stars
DuChateau offers high quality wood and LVT flooring. Great selections to choose from. DuChateau is our go to manufacture when specifying wood flooring for commercial projects.
November 19, 2018
Jack Laurie Home
Average rating: 5 out of 5 stars
We are a flooring store that sells DuChateau and it is one of our favorite brands to sell. The quality of the flooring is fantastic and basically sells itself. Once we explain the hard-wax oil finish to the customer, they are sold on these "forever" floors. As a retailer, we also appreciate DuChateau's wonderful customer service. I would highly recommend this company.
November 2, 2018
Kelly Cheslyn
Average rating: 5 out of 5 stars
Architectural Brick & Tile is very honored to represent DuChateau Floors! This quality line of hardwoods, wall coverings and luxury vinyl brings to us a whole new level of design innovation that turns natural materials into gorgeous finishes for the home and commercial project. New products are emerging soon and I look forward to seeing them in our showroom!
October 17, 2018
HU-449748896
Average rating: 5 out of 5 stars
The Du Chateau product is an excellent group of finish materials for the embellishment of the built environment. The selection of stains and finishes are a bonus to any designer. The wall clad wood panels are a wonderful accent to use to create that special focal point. We look forward to using the products in a new and creative way again.




September 19, 2018
bdancer1000
Average rating: 1 out of 5 stars
TERRIBLE. We built a new house and when we uncovered the floors they began to splinter. Not only did our granddaughter get a huge sliver, our contractor did as well. When the local rep came out tried to stain some places the painters tape pulled up the color. The next visit he put up his hands and said to get a independent inspector. The inspector stated it was a health hazard. Now the rep tells us to tell our grandchildren to wear shoes in the house. Not my house.
May 21, 2018
D Alexander
Average rating: 1 out of 5 stars
The original sample that was sent for approval was amazing. However, the timeline to receive the actual product for installation was delayed due to the moving of their manufacturing plant. We approved for and placed the order in February and did not receive the product until late July. After the flooring was installed we started experiencing gaps in the flooring, cracks, wood glue was coming up between the boards, shrinkage and overall the floor was taking on an unnatural color. We have made several attempts since November to file a claim and have given DuChateau many chances to make it right, however, to date, they are refusing to do anything about their failed product. Claims department has been impossible to deal with and keeps stalling any resolution. I would not recommend them or their product if this is how they handle claims. Very disappointed.



March 1, 2018

Comment from DUCHATEAU Floors:
Hello,
We would like to extend our sincerest apologies for your negative experience with your DuChateau flooring. We would greatly appreciate the opportunity to discuss this further with you. Please direct message us your contact information at your earliest convenience. Your feedback is appreciated and we look forward to learning more about your experience.
Thank You,
DuChateau
We would like to extend our sincerest apologies for your negative experience with your DuChateau flooring. We would greatly appreciate the opportunity to discuss this further with you. Please direct message us your contact information at your earliest convenience. Your feedback is appreciated and we look forward to learning more about your experience.
Thank You,
DuChateau
Linda Peters
Average rating: 1 out of 5 stars
THE WORST! Floors are splintering and they are giving me the run around. They had some random guy come and give me an estimate who said he refuses to work with the company. After the estimate they demanded an inspector come out who said the damage was greater than they say it was and now they REFUSE to pay for ANY work until the work is done and for no greater than the guy THEY sent out said it would cost to do. DO NOT USE THEM!
January 23, 2018

Comment from DUCHATEAU Floors:
Linda,
We would like to extend our sincerest apologies for your negative experience with your DuChateau flooring. We are pleased that our customer service team has reached out to you to resolve the situation. Your feedback is appreciated and we are here should you need anything else. Feel free to direct message us or call us at (858) 790-3139.
We would like to extend our sincerest apologies for your negative experience with your DuChateau flooring. We are pleased that our customer service team has reached out to you to resolve the situation. Your feedback is appreciated and we are here should you need anything else. Feel free to direct message us or call us at (858) 790-3139.
Nyla W.
Average rating: 5 out of 5 stars
We installed their White Oak in Vernal series throughout the house. Great quality and received great review from the guy installed the floor for us. Usually the contractors complain about the material but hardwood is the only thing nobody complains about in this entire rebuild project. It’s looks gorgeous and contemporary. I’ll post more pictures and update review once the house is all completed.


October 29, 2017
Russ Roberts
Average rating: 1 out of 5 stars
Great looking product, utterly unreliable company. Work with them at your own risk. Still waiting on them to complete my order. Have had most of it for weeks but now remodel is stalled because I don't have all of it. Schedule disaster and DuChateau not responding.
July 27, 2017
Northern Flooring and Interiors, LLC
Average rating: 5 out of 5 stars
We have been a proud dealer of DuChateau flooring for over 10 years now. We have many happy customers and have always been happy with the quality of their products.
I've had Kasteel installed in my home for about 9 years, and recently installed Strata, Chateau, Atelier Tidal and Burnt Oak in our new showroom. They all look amazing!
We love all of the advantages of Hard Wax and Oil flooring, and our customer feedback has been fantastic!



April 22, 2017Last modified:April 22, 2017
Recently purchased 50 boxes of the Vernal Collection in Natural for my house remodel.
Overall the flooring looks great. Unfortunately I had my contractor stop the floor installation when the board selection coming out of some boxes were so off and not within the range I was sold on. I completely understand this is a natural product and color variances will occur from board to board, however the colors that came out of 4 boxes look nothing what is in other boxes. Very very disappointing. Buyer beware as you may not get what you purchased. Now I am stuck with 4 unusable boxes of super light or super dark wood and now contemplating of not using this floor for the other half of my remodel if this is the quality of wood selection provided by a "premier" flooring vendor.
Not Happy.
Sample board pic attached.



March 31, 2017
If you are looking for the Best of the Best, look no further. We picked Atelier hardwood flooring for our home in San Diego and it is the perfect complement to our decor. The wood experts at DuChateau were able to create custom colors which compliments our lifestyle. They matched the reddish tone of our library with a custom version of Inferno and they even matched our long hair cat's coloring with Lava Gray.
I'm very happy and satisfied with the beautiful wide and long planks. Every plank has its own unique look and character. Our friends and neighbors all compliment our latest home improvement and we are extremely proud of how it all turned it.



March 26, 2017Last modified:March 26, 2017

Comment from DUCHATEAU Floors:
It's beautiful and it looks like your cat enjoys it too! Thank you for taking the time to write this review, we really appreciate it. Enjoy your DuChateau Atelier floors!
Ana Artigas
Average rating: 5 out of 5 stars
These floors are beautiful and absolutely breathtaking when installed. They are super versatile because of their classic/modern look and provide a great option when transitioning between traditional and contemporary styles (ideal for remodels) I have found the wide plank design to compliment the architecture and really help open up rooms to make them look bigger! Truly a magical floor, that can look good with a variety of styles and color schemes and also adds a warmth, richness, and depth to my designs that I have only found with Du Chateau hardwood floors.

March 19, 2017Last modified:March 19, 2017

Comment from DUCHATEAU Floors:
This home looks absolutely gorgeous! Thank you for writing such a fantastic review about DuChâteau Hardwood Floors!
Eduardo Pod
Average rating: 5 out of 5 stars
After an extensive search for flooring options I found DuChateau and was impressed by their selection and the quality of their materials. However, what I liked the most is their staff. Very knowledgeable, easy to work with people. They worked with us, provided us samples and had the patience so we could be totally satisfied.
Next time I'm in search for flooring, I will no question go back to DuChateau.

March 15, 2017

Comment from DUCHATEAU Floors:
Wow! Thank you for all of the kind words about our staff and products! We look forward to working with you more in the future! Thank you for your review!
giseletacher
Average rating: 5 out of 5 stars
We had an excellent experience and service.
We received a lot of compliments about our beautiful floors.
People at Duchateau are very friendly and knowledgeable.
March 14, 2017

Comment from DUCHATEAU Floors:
We're so pleased to hear that your DuChâteau floors are getting so many compliments! Thank you for choosing DuChâteau floors for your home and thank you for your review!
Greg Furman
Average rating: 5 out of 5 stars
We bought this floor (Oak, Ernest Hemingway,Oyster) one year ago and is still looking like a new one...We was and we really are very satisfied with all the deal and customer care from DuChateau....Highly recommended....




March 12, 2017
Brian Rott
Average rating: 5 out of 5 stars
Our home was transformed from the traditional tile to a classic beauty with our new DuChateau Castile floors. We started with just 1 room, then over the course of a year, we added more and more rooms until our recent project of over 5,000 s/f of DuChateau wood flooring which now covers every square inch of our home. The quality is excellent and our installers mentioned how little scrap was leftover.
Every interaction with DuChateau customer service reps was professional and they were so very courteous and attentive to every need. It was a pleasure doing business with them and I would absolutely recommend them to everyone!
March 7, 2017

Comment from DUCHATEAU Floors:
We love to hear stories like these... your whole home complete with DuChâteau floors! Thank you so much for choosing DuChâteau floors and for your kind review.
When my order did not arrive on the promised date, Du Chateau told me not to worry, they would get it delivered after I left on my vacation so that it could still be installed while I was away. It did arrive, but it was the wrong color, a color that was several shades darker than what I ordered. The Du Chateau salesman came to my house, we looked at the floor together with the retailer who sold me the floor, and all agreed that the color wasn't even close to being correct. The company told me they would ship me the right floor and was working on reimbursing me for the installation. They led me on for months thinking this would happen and for weeks now will not return my calls. I am now stuck with extremely dark floors which I did not order, we all double checked the invoice to make sure what I ordered was correct. Unfortunately at this point, I will miss the installation window during my upcoming vacation. At this price point, I expected the right product to be shipped on time and for the company to right their wrong as they said they were going to do. I would not recommend working with this company as this entire situation has been completely unprofessional, there are other companies out there who make similar products. I wish I would have seen all of the poor reviews before I spent thousands of dollars with this company.
February 28, 2017
Found their product good but they are not a customer oriented company. We are doing our second floor with DuChateau and made a very simple mistake on the order that we admitted too and they are now holding us to ransom. They are cash up front so very little leverage. Disappointing to explain to family about the floor at Thanks Giving.

November 10, 2016

Comment from DUCHATEAU Floors:
Hello,
We're sorry to hear that you are not satisfied with DuChâteau. We work hard to provide the best possible customer service we can and are always available to you. Please reach out to our Claims Supervisor, Brett Reisinger so he can assist you with this. You can contact him at 858-790-3139 or email him directly at breisinger@duchateau.com. We truly hope we can make your experience with us better. Best wishes to you and your family over the holidays.
We're sorry to hear that you are not satisfied with DuChâteau. We work hard to provide the best possible customer service we can and are always available to you. Please reach out to our Claims Supervisor, Brett Reisinger so he can assist you with this. You can contact him at 858-790-3139 or email him directly at breisinger@duchateau.com. We truly hope we can make your experience with us better. Best wishes to you and your family over the holidays.
Diane Kush
Average rating: 1 out of 5 stars
I installed in my entire home DuChateau VCT flooring. In 4 years my beautiful grey flooring has completely lost its coloring by all the windows. What was once grey is completely muddled and even "blue" in some spaces. If I move the furniture, you can see a huge difference in the color. In fact, even the glue has now turned pink. Also review their 20 year warranty. It cover nothing - not even discoloration! The flooring looks good but don't expect it to last.
January 5, 2016

Comment from DUCHATEAU Floors:
Hi Diane,
Everyone with hardwood floors knows that direct sunlight can be a problem for your floors. Most of us have moved a rug or a piece of furniture and noticed the covered part of the floor is either lighter or darker than the surrounding wood. The longer the wood has been covered up, the more noticeable the difference in color is. Here is a great article that explains why this happens: http://bit.ly/1nfqfCL
Please feel free to contact us if you have any questions about maintaining your hardwood floors: 858.790.3139
Everyone with hardwood floors knows that direct sunlight can be a problem for your floors. Most of us have moved a rug or a piece of furniture and noticed the covered part of the floor is either lighter or darker than the surrounding wood. The longer the wood has been covered up, the more noticeable the difference in color is. Here is a great article that explains why this happens: http://bit.ly/1nfqfCL
Please feel free to contact us if you have any questions about maintaining your hardwood floors: 858.790.3139
Tree Experts
Average rating: 5 out of 5 stars
This is the best wood fl that money can by. The flooring is every thing and more than you can ask for. The look of the flooring changed the whole dynamics of our house. Upkeep is easy and the flooring takes a beating from our 4 year old boy. Looks as good as the day we installed it. If you want that reclaimed look this is your product.
June 12, 2015
Diablo Flooring,Inc
Average rating: 5 out of 5 stars
Diablo Flooring, Inc is a San Francisco Bay Area boutique flooring company, with 3 locations.
Your Bay Area Du Chateau retailer.
We have had an amazing relationship with DuChateau over the years. Companies like this has helped our business grow because they care about their customer needs and sell an excellent product that is timeless.
January 6, 2015
Lindsey Albrecht Design
Average rating: 5 out of 5 stars
I'm an interior designer in Napa, CA and we put Du Chateau wood flooring throughout our entire house last year. We couldn't be happier with the results. The wear and tear, even with a dog, is hardly noticeable. The floors are great quality and feel very substantial. There is nothing "cheap" looking about this flooring. If you want high-quality, that will make people stop in their tracks....this is it!
December 3, 2014
My company Yorkshire Pine has the privilege of being a Du Chateau authorized dealer in San Diego.
We just installed Du Chateau flooring in the Coastal Living Dream Home located in Coronado. The floors look amazing and the first question everyone asks is what kind of floors are these? The floors make such a huge impact when you enter the house. I have installed Du Chateau in a dozen homes in Coronado and everyone is so glad that they chose Du Chateau.
July 23, 2014
Shelley & Company Interior Design
Average rating: 5 out of 5 stars
As an Interior Design Firm we love working with Du Chateau and have been extremely happy with their products. We used Du Chateau floors in our office and for the San Francisco 2014 Showcase House and have received many compliments for both rooms. The laminate flooring looks exactly like wood and has exceeded our expectations.
Du Chateau is also very accommodating and always on time; We highly recommend working with Du Chateau Floors!
July 15, 2014
carfran
Average rating: 1 out of 5 stars
Product quality was not as promised. The flooring was supposed to be scratch resistant and excellent for use in high traffic areas. Which is why we purchased it. We installed it in our kitchen, living room, bedroom and hallway. A certified Du Chateau installer was used as required for the warranty coverage.
In a short time we started noticing deep scratches in multiple areas (and we don't even have children or pets to blame)! Du Chateau sent out a representative who was mystified about the scratches and he agreed that it was unusual to see that type of damage. He took one of our planks back to corporate for analysis. They concluded that our claim had no merit due to the fact that they couldn't replicate our scratches. They refused to do anything to resolve our issue. They stated that of the thousands of square feet that they have installed, "this is the first time they have seen this problem". If this is how a company deals with their first claim ever, I wonder what they will tell the next victim of this inferior product warranty?



March 29, 2014
Back to Navigation
6 Ideabooks
Contact DUCHATEAU Floors
Find Flooring Companies & Installers to Help Get the Job Done
Tired of reading all the DIY tutorials? We are here to help. With over 1 million home professionals on Houzz, you’ll easily find the trusted Flooring Company or Installer for your next project in San Diego, CA.
Read Reviews from San Diego Homeowners Like You
Read homeowners reviews before hiring the Flooring Company or Installer to help with your project in San Diego. If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion.
Easily Contact Trusted Flooring Companies & Installers
If you’re browsing Houzz and have a contractor in mind, then you’ll quickly find that requesting a quote is easier than ever. From one simple dashboard, you can manage all the Flooring Company or Installer quotes you got.
Frequently Asked Questions
How is DUCHATEAU Floors rated?
DUCHATEAU Floors is currently rated 3.9 overall out of 5
What services does DUCHATEAU Floors provide?
DUCHATEAU Floors provides the following services: Flooring Sales, Vinyl Flooring Sales, Wood Flooring Sales
Flooring Contractors near San Diego
Bostonia Flooring Contractors · La Jolla Flooring Contractors · Lemon Grove Flooring Contractors · Rancho San Diego Flooring Contractors · Solana Beach Flooring Contractors · Spring Valley Flooring Contractors · Winter Gardens Flooring Contractors · Casa de Oro-Mount Helix Flooring Contractors · Ocean Beach San Diego Flooring Contractors · Cardiff By The Sea Flooring Contractors
Professional Categories in San Diego
San Diego Paint & Wall Coverings · San Diego Siding & Exteriors · San Diego Solar Energy Systems · San Diego Staircases & Railings · San Diego Stone, Pavers & Concrete · San Diego Window Treatments · San Diego Window Contractors · San Diego Custom Closet Designers · San Diego Professional Organizers · San Diego Custom Countertops
181 Comments