FloorsUnlimited

I ordered $2,300 worth of flooring on 5-18-20. My card was processed and I received an order confirmation. The website said most orders ship 24-48 hours by can take 5-7 days. Today I contacted Marc Henderson an asked status of my order. He advised order was back-ordered and could/would not provide a firm delivery date when requested. I then requested shy he had not advised of back-order and why was my card charged the full amount when they did not have stock. Marc then on his own cancelled my order and told me to check back at the end of June and I could place my order again it they had stock. BUT, floors are on a first come first serve basis and I'd have to get lucky to get it. BUT I already had a back-order that would have put me first in line if Marc had not cancelled it. Now, I contact Marc and asked why order was cancelled and to give me a potential delivery date and asked if re-instating my order would have benefit. Marc then directed me to review his website for terms and conditions that allowed them to charge my card in full and then not deliver product as promised. I reviewed the site, could not find any language like that and advised Marc as such, he then cancelled my online account and when I questioned why I could not access my account, Marc block the entire website from my access. Seriously within 10 minutes of my e-mail request for a link to the T&C website, Marc cancelled my online account at FloorsUnlimited and then when questioned about that he cancelled any access to the site. I get this now; Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Why would Marc Hederson do this to a paying customer that questioned a valid order that was never delivered as promised. Don't walk away from this company - RUUUUUNNNNN.

I originally ordered an engineered maple flooring through Marc Henderson at Floors Unlimited in early November 2018. After not hearing anything for three weeks I called to get an ETA, which I then found out there was a production problem and it would be at least a month out. Not receiving an update on the product was annoying but not a huge deal. With being on a timeline I decided to switch to a traditional hardwood, which was $630 cheaper and I would be able to get the flooring in a couple weeks. I was over promised on the timeline and Marc was terrible at getting back to me, but I got the floor about ten days later than hoped and got it in. Mark promised to get the refund taken care of on December 13th. It took me approximately 50 phone calls and EIGHT MONTHS to get HALF of the refund. I heard every excuse in the book and Marc Henderson blamed everyone else. I got the check from WOOD PRO INC. THE WOOD FLOOR EXPERTS so I gave them a call to find out why I only received half of my refund to which I was finally able to speak with Joe, and he said Marc told them to issue the refund of $330...when Marc knew the amount was supposed to be $630. Now Marc won't return emails or answer my phone calls. Also...just know that Floors Unlimited used a third party review app for their website and Facebook, that is why you will never see a negative review. Good luck if you choose to do business with them.