Custom Flooring, Flooring Installation, Flooring Sales, Laminate Flooring Installation, Laminate Flooring Sales, Vinyl Flooring Installation, Vinyl Flooring Sales, Wood Floor Installation, Wood Flooring Sales
Auburn Hills, Bloomfield Hills, Clarkston, Lake Angelus, Lake Orion, Lakeville, Leonard, Oakland, Oakland Township, Ortonville, Oxford, Pontiac, Rochester, Rochester Hills, Waterford
Best of the Best floor Covering store Lake Orion for 9 Consecutive Years. Best of the Best Floor Covering store Oakland county ( Oakland Press ) 5 years, Best Flooring Store in Metro Detroit through Detroit Home Magazing.
I am so sorry that we didn't live up to your expectations. We are very proud of our reputation, and try very hard to meet all of our customers expectations. I am happy to hear that you enjoyed working with our designer Alyssa. We are proud to be the only store in the area that offers free interior design services, and knowing that this was a bright spot in your experience reaffirms the valuable role that Alyssa plays on our team. The delay and frustration on your project was the result of finding a few major challenges after removal of your existing flooring. This lead to the extra time necessary to complete your project properly, and again, we sincerely apologize.
I'm glad that you are happy with the final project, but I would like the opportunity to speak with you and see if there is anything else we can do to change your opinion of us. My name is Matt Pfeiffer, owner of Northern Flooring and I would appreciate the opportunity to discuss, and address your concerns. Please call me at our showroom, 248-693-9457.
Your satisfaction is very important to me, and I would like the chance to prove that to you.