Old Town Flooring

I really wanted to like this place but my experience was a nightmare. The initial consultation was good and I signed with them to install Marmoleum flooring in my kitchen, laundry room and two bathrooms. They said the install would take 3 days and they would contact me after they received the material to schedule the install. I paid a deposit and waited... and waited. A month and a half later I called to ask about the delay and lack of update. I was told that all of their installers had quit and that they were behind (big red flag). After a few more weeks they scheduled a crew from Victorville to install (red flag). I had asked the salesman to do the bathrooms in different stages so that there would be at least one toilet at all times. He assured me that would not be a problem. I mentioned the staging to the workers but they didn't follow it. There were two days with no toilets in the house. After the third day of work I noticed something in the bathtub drain; it was poop! The workers were using the tub as a toilet! They also were not done after 3 days and the workers were being pulled away to do other scheduled work while my house was un-finished. I called repeatedly over the next two days to get them to work at my house. After five days they called it done but there were lots of issues. Parts of the flooring were bubbling up, there were seams with gaps, seams that were not even and level. Over the next few months they would suddenly call and ask if the could come right then or the next morning to try a different glue or technique. I work full time so it was really inconvenient to take so much time off. Every time they came they were coming from another job and would track dirt and glue all over the house. After so many visits and the floor showing no signs of improvement I said I was done and I did not want to continue. The final time they were here they left heavy stone pieces all over the floor as weights with no instructions on how long they were to stay. It took 3 days for them to be picked up during which time the bathroom doors could not be shut and we had to constantly watch where we were walking to avoid stubbing our toes. In the end the floor looks terrible and I wasted a lot of time/money. I asked for my deposit back and I never heard from them. I contractors I have talked to say that the flooring will have to be removed to fix it. Needless to say, I do not recommend this company.

I first met Marge shortly after moving to SoCal, when I needed to find out which engineered wood floor material had been installed in my now-new house. I needed to make some changes that required small areas of the floor to be replaced. In short order, the wood had been identified and the flooring repaired around the modifications. A few years later we decided to remove most of the carpet on the first floor using this same wood flooring. This is how I met Mike, the other owner of Old Town Flooring and Stan the installation crew chief. A prompt and excellent job was done. Another few years, and we wanted to install the same wood in the master bedroom and master closet. This time Marge advised that the wood we had been using would shortly be discontinued, so we purchased the remaining inventory. The master bedroom floor looked OK with carpet, but clearly needed remedial work to present a level wood floor. Again Mike and Stan and their skilled installation crew did their customary excellent job. Fast forward to the present. We had changed the front & rear staircases from carpet to wood, and decided to replace all the remaining carpet in the house with wood. Marge helped find an engineered wood flooring product from another manufacturer that was basically the same material (Maple), the same width and thickness and with similar hand scraping. However the standard stain colors, while close, did not match the 1/2 house full of the previous product. Marge expedited a custom stain run on 1,900 sq. ft. to provide a new supply of very closely matching engineered flooring. Mike and Stan and crew then took over and installed the new flooring in approximately 8 days. There was some tricky fitting involved, around the top of a spiral staircase while matching the orientation and spacing of the adjacent master bedroom. Not to mention having the installed wood adjacent to the walls in the hallway and multiple rooms line up straight and with boards centered in the respective rooms. Quite a bit of math involved. As in the master bedroom, there were portions of the floor that needed leveling. Stan remarked that this was the first job he had done where the wood installation needed to start where he customarily would finish. The entire 2nd floor is on 12mm cork, needed to match the level of the flooring in the master bathroom. This, and 25 lbs. of deck screws produced a silent floor as regards absence of squeaks. This is the finest floor installation I have ever seen. We are major Old Town Flooring fans here. Mike has also expanded the business to include installation of stone counter-tops; and did a nice job on our new laundry room counter top. More work is planned, as we are currently renovating the kitchen. We would not think of going anywhere else for the counter tops, new tile floor and back splash. Their quality and customer satisfaction is that good.

We at OC Stairs have worked with Mike and Marge from Old Town Flooring for several years on many projects together supplying premium products and service to our clients. From product design selection to on site installation they at great to work with. They have fabricated and installed several quartz counter tops for our projects and have come out fantastic. They are sharp, timely and extremely knowledgeable . We highly recommend them.

We have worked with Old Town many in the past (for kitchen, bathroom, and office projects involving quartz countertops, hardwood floors, laminate floors, and tile) and have always found Mike and Marge to be extremely professional and great to work with. So when our water heater broke and flooded much of our ground floor, we hired them to replace our ruined hardwood floors. They were prompt in providing the quote for our insurance company, and we were able to proceed with the work in a short timeframe. The workers were very courteous and did a good job cleaning up every day - and they played excellent music - classic rock! :) We love our beautiful new floors and would not hesitate to recommend Old Town to anyone.

Recommendation for Old Town Flooring Tustin, Ca 2-12-2015 We want to thank Mike and Russ Leeman and their installation crew for the outstanding job they did on helping us select and install our new hardwood floor A few months ago we completed a major kitchen remodel and installed Amendoim engineered flooring in our kitchen and family room. We also installed premium Mannington vinyl in our utility room and bath. We talked to several flooring contractors and stores including big box stores like HD and Lowes. We hired a great general contractor to remodel the kitchen but decided to have the flooring completed by a separate contractor. We talked with Russ Leeman at Old Town Flooring and they were very helpful. We took home many samples of engineered flooring and vinyl. Their prices were very competitive and worked with us on both price and installation timing. The two installers D.J. and Israel were excellent and very professional. They did an excellent job laying out the flooring and installing it. They cleaned up every day and always came as scheduled. We have had many complements on the flooring since it was completed. If you need flooring, Old Town flooring is the place to go.

I am an Interior Designer and have worked with Mike & Margie over 8 years on various projects. They have always treated my clients with the utmost care & professionalism. Mike is very knowledgable and reliable- I trust them to do quality work on time & on budget. I highly recommend Old Town Flooring for any flooring project!

Old Town Flooring just recarpeted approximately 3500 sf of our home. We recommend them VERY highly. The entire experience was professional, wonderful and easy. We dealt mainly with Mike Flamme who was awesome and extremely knowledgeable. They didn't try to up-sell us because they are not on commission. This means they can honestly work with you to find the best product for your needs and budget! The installers are beyond incredible! They have worked with Mike for around 30 years, and they truly cared deeply about doing a good job and about taking care of all of our belongings. They are employees, not independent contractors, which makes a difference and that they have been with Mike that long also speaks volumes. They even hooked back up our big entertainment center which we didn't expect! We talked to several companies before deciding on Old Town Flooring. (Unbelievably, we had another carpet company say they would just carpet around our free-standing entertainment unit because it was too big.........) We will use them for all our flooring and even bath projects. They did a fabulous job, we trust them and they care. Believe us - use them :-)

After having a problem finding African Rosewood flooring for the remodel of my residential downstairs I contacted Marge at Old Town Flooring. She found the flooring and made it available. The problem is that did not match my 8 year old flooring because of fading and I had to return it. I expected a problem but was treated with understanding and even more assistance. I eventually had to rip up the old floor and have a new one of different wood installed, which I'm actually happier with. Marge's patience and helpfulness, as well as a few good tips, made the experience a good one. I'll be seeing her next year when we renovate the upstairs!

It has been extremely helpful for my business, custom cabinetry, to have such a resource for ideas and a knowledgable staff so close to my studio. I usually schedule an appointment to meet and with drawings in hand my clients can be walked through the choices of countertop, flooring and backsplash materials. Marge, co-owner of Old Town Flooring, always pulls something new and exciting out from under the counter that will give my clients project the "Wow " factor and make it truly theirs. I am always impressed, they also fabricate and install in house. A one stop shop! Done! Michael C. Lee Cabinetry, Inc.

Old Town Flooring installed the new sinks and marble countertops in our master bath remodel. They did a beautiful job with a perfect installation. Old Town Flooring also installed hardwood floors in all 3 of our bedrooms, closets, hallway, staircase, living room and dining room. Again, a beautiful job. We're now in the process of a kitchen remodel and are choosing a new countertop. Marge, Mike and Greg always make these projects easier for the homeowner because they're so knowledgeable, helpful, reasonable, and we know if we're not sure about something, we can get their professional opinion.

Old Town Flooring installed hardwood flooring, tiles and baseboards in our new home. From start to finish our experience was extremely pleasant. The entire team at Old Town Flooring is very knowledgeable and passionate about what they do. The attention to detail that their crew provided to the installation was incredible. My husband and I can't wait to call them for our next project. The entire process was so much fun and at the same time handled professionally. Even my kids loved visiting their store to pick out flooring because they were so kind to them. Thank you Old Town Flooring for making my home so beautiful!!

Marge, Mike, and Greg were extremely helpful during the purchase of our flooring. They were able to provide suggestions based on their expertise. The installers were neat, professional, and on time. We also found a large inventory of products to choose from and their patience was endless.