Alderwood, Baldwin Village, Bedford Park, Bloor West Village, Brampton, Centre Island, Chaplin Estates, Discovery District, Dufferin Grove, Etobicoke, Fashion District, Financial District, Harbourfront, High Park North, Hogg's Hollow, Humber Valley Village, Junction Triangle, Lawrence Heights, Leasi
We know about your situation and attempts to resolve this issue with our customer, The Floor Show.
Winters in Canada can create very dry conditions in the home. Any floors exposed to less than 25% relative humidity for an extended period of time, will experience stress. Very hard exotic species like your Jatoba floor are especially vulnerable to stress cracks in extreme dry condition. It is for this reason that we state clearly in our warranty to maintain humidity controls in home above 25%. Our warranty also states that damage due to water or sharp objects is not covered.
We are in discussion with The Floor Show on resolving your claim and will be in contact you very shortly.
Vintage Hardwood Flooring