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50 Woodside Plaza, Suite 111
Redwood City, CA 94061
Redwood City, CA 94061
Balsam Hill offers the most luxurious, realistic-looking artificial Christmas trees, wreaths, and garlands on the market. Our award-winning, ultra-realistic Christmas trees have graced the stage of popular TV shows including Ellen and Oprah. It has been featured in a variety of design and lifestyle magazines including Food & Wine, Country Living, Coastal Living, Good Housekeeping and more. Visit us at www.balsamhill.com to see the Balsam Hill difference.
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14 Reviews for Balsam Hill
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I am so upset. I ordered a brand new tree. Spent 900. Just put it up. Lights out in each section. I called the 800 number. They said I could not have one before our party this weekend. They offered no help, no compensation, no empathy. I am just furious. When I asked for the corporate office, Felix, the supervisor said she could not give out names or phone numbers or addresses. She is now allowed to offer any compensation. How will Thomas Harman, the founder, ever learn about customer service breakdowns. I am so upset. No one to help me. No one to talk to.
December 12, 2019
Quelle déception d'avoir passé une commande sur un site qui prône l'excellence de ses produits ! Balsa Hill promet de livrer en 5-7 jours ouvrés puis s'excuse pour le retard en indiquant que la commande est désormais livrée... Lorsque nous rentrons à la maison, quelle déception de voir que notre sapin n'est toujours pas arrivé ! Quel culot de nous certifier par email que tout est en ordre alors que nous avons rien reçu ! De plus, après une 2e de vraie fausse tentative de livraison de notre Sapin, nous sommes le 20 décembre, et nous n'avons toujours pas reçu notre sapin ! La commande a eu lieu il y a un mois ! Balsam Hill a donc ruiné notre période de fête en ne respectant pas ses engagements, mais EN PLUS, en mentant ouvertement à ses clients pour une vrai fausse livraison écrit par email ! Surréaliste !!! Avant d'annoncer de très belle chose sur votre site, essayez au moins de les tester avant ! Vous avez en tout cas réussi à ruiner la période de Noël d'une famille, BRAVO !
December 20, 2018
POOREST CUSTOMER SERVICE I HAVE EVER EXPERIENCED Purchased a 7' prelit fir last January after Christmas. Didn't open the box, just put it in the attic. I just opened it day after Thanksgiving and, without ever removing it from the box, find that I mistakenly ordered colored lights instead of white. I immediately got on the chat line. I admitted my mistake and ask about returning and exchanging. The answer was NO because it was outside of 30 days after receipt. I ask to speak with a manager and they disconnected me. I called customer service and spoke with a representative and then with Phillip, a "Member of the Leadership Team". I explained and even offered to pay return shipping. He quoted the "policy" to me and again refused to work with me. He would not transfer me to the person who is able to waive policy. (There is always someone). Their refusal to work with me when I am offering to pay the shipping speaks volumes about this company.
November 25, 2016
Utter disappointment in product and customer service. After months and months of shopping, I ordered a tree based on the online photo. The skimpy, pathetic tree looked nothing like the online photo, no matter how much I worked it. Customer service was rude and kept telling me I must not have worked hard enough - directed me to the online directions, directions in box, YouTube video about how to "fluff" the tree, even insisted a service rep call to talk me through how to "fluff" the tree so it would resemble the online photo. There simply weren't enough branches to make it full like the online photo. I spent 2.5 hours online with three reps before finally getting them to relent and give me a full refund (usually they deduct $25 for return shipping). Would never recommend this company. Their catalogues and website look fantastic, but as you can see from my photo, their products are average at best. Shoddy treatment on top of shoddy product.
November 17, 2016
Very dissapointed in our experience with Balsam Hill. Ordered a tree and stand together via the web site. When the order arrived they were not compatible. The site said stand said that stand was compativle with most trees. However, if you click on the small print, the last line states that our tree is not compatible so we take some responsibility. When we called, customer service confirmed they had requested they flag incompatible products at time of order. However, Balsam Hill was not willing to do anything to address this issue. We were willing to pay more for a compatible tree, but asked that they helped covered rush shipping charges to ensure the tree arrived in time for our holiday event. They were not willing to do this. Furthermore, they were not even willing to help cover cost of returning what we ordered! So, we are stuck with an incompativle tree and stand unless we pay for return shipping! This in spite of the company agreeing that it needs to be easiter to determine compatibility at time of order.
December 14, 2014
Comment from Balsam Hill:
Hi kariannehouston, thank you for reaching out to us and we sincerely apologize for the inconvenience you have had to go through regarding the compatibility of your tree stand. Please send us an email to email@example.com confirming your Order ID so we can bring this up to our support team on your behalf and personally look into further options for your tree.
I purchased a product from this company.
Very disappointed with the product and customer service. After much research I chose a Balsam Hills tree because of its realistic look and the warranty on the lights. Assembly instructions were poor. Wiring was a mess and the connections complicated. Numerous lights were burnt out by the second season, half of the lights gone by the third season and in our fourth year we had to string our own lights onto the branches. The company's only response has been to refer me to their technical department for "trouble shooting" tips - not helpful.
June 14, 2014
Comment from Balsam Hill:
Hi Shukle, our sincerest apologies for the disappointment you’ve had with your tree lights and our customer service. Please reach out to us by sending your Order ID by email to firstname.lastname@example.org. We would like to review your account information and help resolve this concern with our customer service team on your behalf. We hope to pursue further possible options for your tree. Thank you.
I had the privilege of using a Balsam Hill tree for a holiday decorating blog hop and I was blown away by the quality. Everything from how it is packaged to the realistic needles. I had people ask me over and over when they came to our home if the tree was real...what better compliment can you get than that! We really loved that you could turn the lights off and on with the foot peddle. They have really thought of everything! Balsam Hill will be the first artificial tree company I go to the next time I need a tree.
April 5, 2014
I put up my Shasta Fir this past Christmas and I just Love it! The branches are so realistic and are very pliable so you can get the look you want! Everyone who saw it was in shock that it was a fake tree, even one of my friends whose family run a Christmas Tree Farm! One of my favorite features was that there are no cords to deal with, you just put the different tiers into the pole and it automatically plugs it in for you! Pretty awesome! I also love that there is a button you can press with your foot to turn it on and off so you don't have to climb under the tree to find your outlet, it's just a click of a button! My tree is pre lit and I was very happy with the placement of the bulbs, some trees look very flat with the lights only at the tip, but these lights added dimension to the tree! I am very happy with my tree and would recommend it to anyone!
February 17, 2014
Kim Wilson - Sand & Sisal
Our Balsam Hill Scotch Pine was so full and realistic looking. I added a few pine scent sticks and you would never know it was artificial until you were close up. Installation was rather easy and the 2 pairs of gloves provided helped protect our hands. I'm a lover of lights! This tree was packed full of beautiful baby pine cone shaped lights. We decorated it in a coastal theme and it was our most lovely tree yet!
February 17, 2014
Courtney French Country Cottage
We have the Colorado Mountain Spruce from Balsam Hill and I am absolutely in love with it! This tree looks amazingly like a real tree- it has very detailed branches and tips and is very full in shape. A favorite feature of mine is that the cords are all connected inside the pole when you set the tree up. Our family also loved that our tree had a feature to be able to change from white lights to colorful lights or to both at the same time with the click of a remote. We love our new Balsam Hill tree- it is so beautiful and is definitely a favorite!
January 31, 2014
I love my new pre-lit Shasta Fir tree from Balsam Hill! It's hands-down the most realistic looking faux tree I've ever seen. The needles are soft and pliable, just like a real tree. The setup was a breeze with an in-pole lighting system. This was my husband's favorite part of it-- no more digging around through tree branches trying to connect any wires-- you just put the tree together and it lights up automatically. Love that feature! I'm proud to display this tree that looks SO realistic in my home!
January 14, 2014
My Uncommon Slice of Suburbia
I have the King Mountain Pine Christmas tree and it is gorgeous! This is my first "fake tree" and I don't think I will ever go back to a real tree. It is fuller than any other artificial tree I have ever seen and it looks real! When people walked into the home the first thing they commented on was the tree and were stunned when I said it wasn't real. It requires fluffing up the branches to get the full effect, but totally worth it. All the lights were pre-connected which made it so easy, no more sorting through a tangled mess of lights every Christmas! I am very satisfied with this tree and can't wait to put it up again next year.
January 9, 2014
Commented: Balsam Hill 50" Silver S Shaped Metal Ornament Christmas TreeHi Rochelle! Thank you for reaching out! We love hearing from friends here on Houzz. We'd like to share with you our wonderful lineup this season, which includes our Balsam Hill LED Pinecone Trees...
October 23, 2014