Blowing Rock WoodWorks

We had an excellent experience working with Michael Sharpe! Starting with a FaceTime To pick our wood that he would then craft into our beautiful live edge dining table.Our new Family heirloom. From start to finish he kept us in the loop sending us videos and photos of the entire process. We are absolutely in LOVE with our dining table! We Love all the character that you have from a natural wood work of art! It is Perfect!! Thank you Michael and your entire team at Blowing Rock Woodworks! Sincerely, The Richardson’s

Our experience with Blowing Rock Woodworks (BRWW) began well – we loved the live edge wood tables we saw online and when we traveled to the show room to meet with them. They were initially very responsive when we ordered the custom dining room table (we chose the wood and leg style from the options presented to us) and felt very optimistic as we saw pictures throughout the process. However, upon delivery the table had major defects, and despite numerous attempts over three months, we were unable to get these items fixed. Ultimately, we consulted with a local custom furniture woodworker, and had the table fixed locally. If we had it to do over again, we would have saved three months of frustration and found a company other than BRWW to purchase our table. We have provided additional details below so you can hopefully have a better experience. Initially, BRWW was very responsive, responding to our questions within 12 hours or less. The custom live edge table appeared fine when it was delivered Sept. 5. However, we quickly realized there were two main issues – the entire table tilted and the table top wasn’t flat. The metal legs were defective and were bent such that the table was off balance. In addition, the table top was cupped by up to ½” in places. Although we don’t expect live edge tables to be perfectly uniform and understand the effect of humidity on wood, it was visibly noticeable and we confirmed the cupping with a level. I let BRWW know of the issues Sept. 6 and sent detailed pictures. Their response was much different than our initial interactions. I could only get a response with persistent emailing and eventually calling. I felt they were dismissive, trying to shift responsibility on the metal worker or their delivery service to explain delays rather than taking responsibility as the vendor. After 11 weeks, we finally received a new frame the weekend before Thanksgiving. Unlike the initial delivery, the delivery service would not touch the table in its current form (I had confirmed in writing multiple times that we expected the service to attach the new frame). We had to remove the bent legs ourselves and when we placed the table on top of the new frame, the table did not touch the frame in all four spots. I emailed BWWW that evening with an urgent request for guidance about attaching the frame and never heard back (currently 6.5 weeks ago and counting). Ultimately, we had to hire a local custom furniture woodworker who indicated the cupping was beyond the acceptable range and would need three metal battens installed to pull the table flat before the new frame would attach properly. This was specialized wood and metal work that took several hours to do correctly. Yet, we opted to pay to have it fixed locally rather than spend another 10-12 weeks trying to work with BRWW. We want future potential customers to avoid the terrible experience we had and offer the following lessons: --Don’t use BRWW. The work is beautiful but there are other wood makers who will stand by their work. Our table wasn’t usable for the 12 weeks and they showed no urgency to fix the issue. Know that if the product is defective, you cannot rely on them to fix it. --The delivery service is not ‘white glove.’ They’re not experts and are only as good as you’re able to double check their work. Ask them to confirm the legs aren’t defective and the table is flat. If you’re not a wood expert, prepare to spend some time on this. --Do not accept delivery until you’ve measured the distance between the legs, used a level to see if the top is balanced, and if there’s any noticeable damage to the table itself. We didn’t realize the extent of the problem until the delivery company was gone. --Pay by credit card so there are financial incentives for them to fix any problems. We would have contested the charge. Even better, do not pay up front for the cost of the table – see if you can pay half on order and half on receipt. We are not wood working experts, and we were relying on BRWW for guidance and to complete the product we’d paid for. We tried to work with BRWW in a reasonable way once we identified the issues. Had they responded quickly and decisively with corrective action, the experience may have been salvaged; however, ultimately their customer service was slow to respond and ultimately ineffective. If you’re thinking about purchasing from BRWW, please consider our experience. Know that if there’s a problem with the product, you will have to spend many frustrating hours trying to get it corrected. We hope our suggestions above can help prevent this experience for other people.

I absolutely love my new live edge dining room table! I liked the idea of having one in our modern house when I first discovered them online. After much research, I determined that Blowing Rock Woodworks was the place to shop. I contacted the company and they sent me photos of available slabs with the features I wanted. I particularly liked the Guanacaste slabs with the sapwood edge. Since we live in North Carolina, we took a short trip to the mountains and looked at several tables. There were several good choices. It was all a very pleasant experience throughout. Our table was delivered at the time predicted. Very courteous, professional men set it up in my dining space. We love it and everyone who visits declares how stunning it is. I have brown burnished leather, tufted back chairs on order to pair with it and will try to add photos when they arrive.

So disappointed. I placed an order for a custom dining table which I paid for upfront. After delays in completion and delivery it arrived, but it's a disappointment as it is not cut correctly. I have tried numerous times to get some resolve to my issue, but I did not think I was taken seriously when I complained and now I have been ignored. A very frustrating and upsetting process, and it now seems that I will have to get the table trimmed locally at extra expense and lose some table length and the ability for the table to flow with the extensions ordered with the table. I understand mistakes can be made, but I expected some remedial action. In my experience I found this company to be unprofessional and dismissive of my grievance.

Blowing Rock Wood Works is not only a producer of fine furniture they are also a great company to work with. I purchased a dining room table with custom stainless steel base. Nick was incredibly helpful making sure I found the right size, coloring, & base. I looked for a Guanacaste live edge dining for over 2 years. I wanted a unique piece that would complement the home. Nick's communication was great. I really feel he enjoyed helping me look through the available slabs and finding the right one. Communication was great after the sale and through the delivery. The delivery team did an excellent job as well. The pricing was more than competitive and the craftsmanship far exceeded many of the more expensive tables i had seen. I made this purchase 100% by email. If you are looking for a unique piece of furniture for your home I can confidently recommend Blowing Rock Wood Works & Nick Williams.

Blowing Rock Woodworks exceeed my expectations. Nick found us a one of a kind piece of wood for our desktop. He kept us up to date on the progress. I was so amazed when I saw the piece completed. I would recommend Blowing Rock Woodworks to anyone. It is so nice to have the customer service and professionalism when dealing with a company.

John and his team at Blowing Rock WoodWorks were completely professional and fun to work with in building our new slab table. It turned out gorgeous! You will be glad you hired them and enjoy knowing they love what they do.

Blowing Rock WoodWorks has fantastic, beautiful products with excellent craftsmanship! And John and everyone there are great to work with.

John was a true professional throughout our experience. He was responsive, informative and pleasure to work with. He was flexible when we added more to our order and delivered on time. High quality craftsmanship provides for stunning pieces and heirlooms to pass down from generation to generation. Highly recommend Blowing Rock WoodWorks!

We purchased a custom dining room table from Blowing Rock Woodworks. John was awesome to work with! High quality work and quick turn around for a custom product! We love our new dining room table and it has been the center of conversation since the day we put it in our home. We will be working with this company again! Highly recommend to anyone interested in custom or unique wood products!!

The custom walnut table I ordered is stunning!!! The craftsmanship exceeded my expectations and everyone who visits my home admires my new dining room table. I would highly recommend this company to build any custom piece or purchase one already made.

The work this company does is exquisite. It is also, due to the individual woods used, a one of a kind piece that gets created. We found that the price was reasonable, impeccably made, and was made in a timely manner. BR WoodWorks was easy to deal with and questions answered honestly. We had a dining room table made as well as a serving table, end tables and a coffee table. These were all made with the 'live edge' type of finish. We were referred to the company by My Mountain Home in Blowing Rock NC, namely Janelle. Once you have this type of furniture made, I can imagine that after seeing the furniture here in the house for a couple of months, it would be difficult to go back to the mainstream, mass produced, every day furniture products. Particularly since the overall cost was comparable to the usual, large factory 'mass produced' furniture makers in NC. This company is well worth looking into, and if at all possible, going to the workshop and seeing the techniques used and how the craftsmen make the product.