Boston Interiors is a furniture retailer with 9 stores in New England: Burlington, Hanover, Mashpee, Natick, Saugus, Stoughton, Westborough, Dedham and Bedford, NH. We offer an array of casual, contemporary and classic furniture styles. Store atmosphere is relaxed and our knowledgeable Design Associates make it easy for you to get exactly the look you want. We select only the best quality products, with hundreds of fabrics and many finishes to choose from... and we offer them for less than you'd pay elsewhere. Most items are in stock for immediate delivery to your home.
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2 Reviews for Boston Interiors
The absolute worst sales and then customer service experience. We were sold an item that did not meet the manufacturer specs. We were given a printout with dimensions and product when delivered did not measure up according to printout. Company refused to take responsibility - wanted to charge hundreds of dollars to return the item. They strung this out for weeks and did not offer any real resolution. No apologies, no solutions, just an offer to charge us to return an item they misleadingly sold. Feels like a sleazy used car experience - not a legit furniture store. And feels like a company that really does not care about its customers or their satisfaction. PLenty of places to shop for furniture. You can do much better than this. Stay away!
Bought furniture from them
BEWARE OF BED BUGS!!! Me and my husband just moved in to a new apartment and we bought a bedroom furniture set (a bed frame with a mattress, a dresser and two nightstands) from BI. Quality is good, hands down. But a week later or so we discovered bed bugs. Their furniture is the only source they could come from. We ruled out all other possibilities of course. I was trying to talk to the management but they said we can't prove anything. Facts are mentioned above. Just letting you know what you might deal with if you buy $4500 furniture. Good luck!
Comment from Boston Interiors:
Hi Natasha, Boston Interiors always sells new, unused mattresses, never used or returned. All of our new mattresses are factory sealed. Therefore this could not have originated from Boston Interiors. We are very sorry for your problem however there is no connection to Boston Interiors and we continue to stand by our quality. If you have any other questions please contact us. Thank you.