Boston Interiors

The absolute worst sales and then customer service experience. We were sold an item that did not meet the manufacturer specs. We were given a printout with dimensions and product when delivered did not measure up according to printout. Company refused to take responsibility - wanted to charge hundreds of dollars to return the item. They strung this out for weeks and did not offer any real resolution. No apologies, no solutions, just an offer to charge us to return an item they misleadingly sold. Feels like a sleazy used car experience - not a legit furniture store. And feels like a company that really does not care about its customers or their satisfaction. PLenty of places to shop for furniture. You can do much better than this. Stay away!

BEWARE OF BED BUGS!!! Me and my husband just moved in to a new apartment and we bought a bedroom furniture set (a bed frame with a mattress, a dresser and two nightstands) from BI. Quality is good, hands down. But a week later or so we discovered bed bugs. Their furniture is the only source they could come from. We ruled out all other possibilities of course. I was trying to talk to the management but they said we can't prove anything. Facts are mentioned above. Just letting you know what you might deal with if you buy $4500 furniture. Good luck!