Canada’s Boss Leather Furniture is a family-owned custom leather furniture business founded in Ontario over 20 years ago. Over this period, the company has consistently kept pace with current trends, both modern and traditional. Ralph Ricciardi, President of Boss Leather, has always been guided by the philosophy that he would only produce furniture good enough to take an honoured place in his own home. That’s why Boss Leather has earned such an enviable reputation with its customers. In fact, he considers his customers’ homes to be a showroom for his fine leather furniture, and works to the highest standards in order to fulfill that vision. “Each one of us at Boss Leather is committed to creating timeless, beautiful, leather furniture that our customers will enjoy for many years to come. Our legacy of integrity and dedication to excellence has helped us build a thriving business whose mandate is to serve the highest aspirations of our clients.” Clearly, Boss Leather is the destination of choice when buying your next piece of high quality custom made leather furniture.
Custom Furniture, Furniture Delivery, Furniture Sales
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5 Reviews for Canada's Boss Leather Furniture
Honestly, we paid 6 grand for a set of chairs we were really excited about, and they’re nice but the process was a nightmare. The customer service after the initial pitch is a joke. There were delays in our chairs being finished (which I understand with difficulty sourcing material etc. during pandemic) but I had to email them endlessly to get even the smallest update. The information they did give me after I badgered them for weeks was minimal and conflicting. This occurred multiple times over the course of 4 months (after the initial time they quoted they’d be finished). I spoke with Tony regarding payment which I paid via e-transfer who said they’d call me in a few days with shipping details. I then didn’t hear from them for two weeks and when I called to ask what’s going on he said “did you pay yet” … I had to send him a copy of my e-transfer and he said they didn’t mark it down as received so they had been sitting on my finished chairs instead of calling me to follow-up. How long would they have sat there had I not called to follow up? The shipping company they use is a rip off, they were behind schedule and when we called they said “your chairs are here but we’re behind and can’t deliver them until next week”, we’ll my partner works out of town and I can’t take time off work to be home for delivery, so we had to go pick them up ourselves. Once they arrived certain details we had worked out with Rob like a printed side pocket were missing, and the arms were puckering (which can happen with leather but it’s very obvious, wasn’t happening in the photos on their website, and is frankly disappointing. As I said before, the chairs are nice but I would NEVER buy from them again because this has been an absolute nightmare. Do yourself a favour and look elsewhere - NOT WORTH IT.
Extremely poor customer service. Essentially non existent once the initial pitch is done and the order placed. Promised due dates not met. Actually found out they'd either lost or misplaced my order information after a 3 month wait. Never bothered to notify me. I only found out when I contacted them. Quick to become frustrated and angry when pointing out inconsistencies and errors in the delivery process. Really are too many issues to list here. And I am not one to provide a poor review without giving a business many, many chances. A real let down.
No care or courtesy for committed 10 week lead team. Have to chase them with very poor customer service. 10 week lead time turned into 20+? With no end in sight... except for the deposit. Extremely disappointed in this company!!!!!
DR BOB AND JULIE BOADWAY
We first met with Paul and Ralph at the Toronto showroom location. They were patient and enthusiastic and honest and knowledgeable! From this first encounter, start to finish, the entire staff was fabulous. They completed our custom order of a couch,love-seat, wing chair and ottoman ahead of schedule and they delivered on time. The delivery team,Mike and Julian, arrived happy and full of positive energy and lifted our new pieces into perfect place. Such nice guys to have in your home! The workmanship and the quality of leather is more perfect than I hoped for. We are truly lucky to have discovered this custom leather furniture maker and will endorse them to everyone who visits our new family room! Sooooo happy! Sincere Thanx!
Bought my outdoor sectional & patio umbrella with Canada's Boss Leather Furniture and they were fabulous to deal with. Everything came on time and Rob was really pleasant to deal with. Several months after we had purchased everything, we had an issue with the umbrella however I never got around to doing anything until following Spring. Anyway, I contacted the manufacturer, however, the manufacturer would not allow me to return it to them or deal with me directly. I contacted Boss Leather and I believe I spoke with Ralph initially. He was very kind and said he would contact the manufacturer and help me out. I wasn't sure how it would go since retailers don't typically deal with manufacturing issues almost a year later. In the end, Boss Leather came through for me and the issue with the umbrella was repaired and looked as good as new. I definitely recommend buying from them.