Jensen Leisure Furniture

Took 4 months to receive our furniture. Love the sofa and chairs - but we'll be packing them up for winter after only using them for 6 weeks. UGH

Amazing product. We bought the large circular table and four fan back chairs. VERY heavy. Very nice. Everyone who sits in it asks what it is. My mom liked it so much she bought a table for her house too.

The Jensen product is very pricey but fantastic. The customer service is awful. My husband and I purchased an outdoor sofa set for $5000 and the cushions got stained. I called Jensen Leisure if they could send me a template for the cushions or measurements so that I can have new covers made. They said they couldn't help me and had to go back to my retailer. There is only one retailer close to me that carries their product and after a few weeks of trying to get them to help me, I was told my cushions are no longer in production and they can't get a template for me. The cushions are odd shaped wedges that fit into the sofa. The upholsterer recommended by the retailer needs a template but they won't make one. Right now I have damaged cushion covers, no assistance from Jensen or the retailer and an $1800 reupholstery order that I'm nervous to place because if they are made incorrectly , I'm stuck with them. Considering the price point of their furniture, I am shocked at the complete absence of customer service. They will not deal with you if you are not a retailer. Funny, the customer is the one who actually paid for the product.

I visited a Jensen dealer today. It was the only furniture store I remember visiting that doesn't have listed prices (no tags). I think we're past the point where this type of business model flies. Makes me feel like the dealer is judging my clothes and car to decide how to price it for me. Lack of even MSRP on Internet makes me want to stay away from this brand. There are lots of high quality products being sold online. In fact, there is a trend where quality is going up, but intermediaries (distributors, wholesalers, stores) are going away. Leaves more for the maker and customer to share. This is feedback encouraging Jensen to consider modernizing their selling or risk alienating younger customers (who have money).

We are a casual furniture retailer who has been purchasing and selling furniture from Jensen Leisure for many years. Jensen Leisure is an exceptional company to do business with. They have exceptional, quality products that we enjoy selling. They are great to deal with, respond immediately and are a pleasure to work with.

We have been a retailer in the Tulsa area for over 75 years and we have carried Jensen Furniture for many, many years. Our business with them grows yearly and we are proud that they are a major part of our display showcase. They manufacture an outstanding product and they also have an amazing customer service staff that is always available to answer any question. They are receptive to suggestions and take feedback in development of new introductions to their product line up. Jensen stands behind their products and they continue to be a leading company for the type of furniture that they produce.

I am an independent rep, and have represented the Jensen Leisure line in the state of Wisconsin, for over three years. I find their product lines interesting, of high quality, and have a great product story to tell. They provide me with frequent stock status, allowing me to better serve my customer base.