Joybird

Working with design consultant Tatiana McVaugh made purchasing a sofa bed from Joybird a great experience. First, she helped me when I came to the store. Not only was she extremely friendly, but she also provided important product information that allowed me to better understand the product and make an informed decision. For example, she explained what fabrics are more pet friendly than others (a critical concern given that I have a cat); she provided information about dimensions; and she offered information about available mattress choices. Second, Tatiana was super helpful when I returned to the store about 15 minutes later to ask to exchange the sofa bed that I had just purchased with a different model. I had intended to purchase a Braxton but accidentally purchased a Briar. She took ownership of the issue and made the exchange very smooth! I would recommend Tatiana and Joybird to others!

I just purchased a new home and so did my son, we are furnishing our homes with Joy Bird. We’ve had great experiences so far with the furniture! We both highly recommend. Obviously we love the furniture as we are returning to the website and have purchased a second order.

Vanessa Romero at the DTLA store was amazing!! I gave the store a call the day before going to inquire about some of the styles being displayed, and Vanessa answered the phone. She was genuinely helpful, took her time going to check, and made suggestions pre-visit. The following day we walked in, we didn't know it was her who I had spoken to but then we realized based on mentioning the call and our needs. She took her time showing us the equivalent of what was on the floor to what we wanted that was only online. She walked us through measurements, swatches (we have 2 dogs so she knew exactly what to suggest and gave us samples to take home for our girls to try out), matching rugs, and tv consoles. The entire experience was inspiring and stress-free, not once did we feel pressured to buy on the spot and make a choice on the whim. We ended up purchasing the next day based on her suggestions and we're soooo excited for our order. Joybird has more than couches, more than boring traditional colors, and a beautiful space for you to try out their pieces (in addition to witnessing their awesome colors in person). Highly recommend!

I needed to know if there is an option to pick up my order at a Joybird store location (it’s not an option). The agent answered my emailed question quickly and I was able to move forward with ordering my ottoman.

I haven't received my item yet but ordering it was easy. I read positive reviews about the comfort of joy, birds, sleeper sofa. I was looking for a sleeper sofa for my second bedroom for guests. Only disappointment was it won't come until January.

Scott was wonderful to work with. If the delivery and couch are as seamless as the shopping experience, we are in for a treat.

Thank you Kayla Thompson for your help with purchasing my sectional. Your customer service was at the highest level.

Our associate was very helpful, but didn't overstep. At the end of our visit, he handed us a card with the details all filled out. When we got home it was no trouble to go online and fulfill the order.

Customer service at the dc DC location with Tay was amazing! She answered all of my questions and gave great advice and tips!

Lillian Boyd was so helpful in my decision. Because she was so helpful, I suggested that I buy through the Austin showroom rather than just online. Lillian worked with her manager to make the purchase using my preferred financing. I felt like an important client throughout the process. Really really appreciate her!

A colleague and I visited the Seattle showroom after browsing Joybird products online and were very impressed with the presentation of their products, the quality of the pieces, the ability to customize to our specific needs for furniture in our workplace, and by the team in-store who turned a tedious chore into a fun afternoon. Our pieces have been selected and ordered, and we cannot wait for delivery day!

Sadie was very kind and helpful. She took her time to show us all the options available to us for what we were looking for.

Associates very friendly and helpful! Attentive to what we were looking for and helped us along the way to get the furniture we wanted

I had been shopping online for over a year. When I went to the SOho showroom, Justin was so helpful in guiding my purchase. He was extremely patient and really listened to what I had wanted. I am so very excited and cannot wait until it comes. I will recommend this company over and over again.

Cae was very helpful in making my purchase. I appreciated the time she took with me in deciding on what fabrics to choose.

Yume was extremely friendly and helpful during our visit. She struck the perfect balance between attentiveness and letting us have our own time and space. She did a great job walking us through options catered to what we were looking for as well as explaining the various fabrics. I’m very excited to get the new couch!

Haven at the San Francisco showroom was an excellent support as we selected our couch choices. We had size restrictions for our room and had to run several different size options to figure out what would work best for our space. Did you know they make twin size pull-out couches? That is a perfect addition to our space. She worked with us patiently and allowed us time to leave and deliberate before we came back to make our decision. We are very happy with our choices and excited for our order to come! They told us that the delivery folks will set up the couches for us and take away all the boxes!

Wow!!! Amazing experience! From the moment we walked in the door we felt welcomed. Eleven was so patient with us and answered all of our questions. We were able to order our custom sleeper sectional sofa. Gorgeous cloth options and with 3 pets sometimes we don’t have as many fabric options but not at joybird so many colors and option that are pet friendly. Financing was available through affirm. The delivery set up was so easy! I’m ready for a store to open here in houston as well please!

We worked with Cynthia at the downtown DC location- she was fabulous! She offered expert advice on color options and layed out a complete palette to work with. We are very happy with our choice & can’t wait for delivery.

Partner and I stopped by to check out the shop. We were warmly greeted upon entering by Kayla who was there to answer our questions but without hovering over us. We ended up ordering a sofa, bookcase and shelf for now but will probably add a media console and a second bookcase in the near future. Kayla was informative, accommodating, helpful and very nice. The whole experience was pleasant and seamless.

We have been waiting to buy a sofa after choosing one at the Brooklyn store. That was four years ago! Our video chat with Lizzy helped us through the ordering process of the sofa and two ottomans! Love the swatch kit. Everything is as promised. One tip…delivery dates aren’t firm as the vendor who delivers ( especially in smaller markets) schedules so that it works for them. You may need to wait an extra week or two like we did because we live in a northern ( 1 hour south of Canada) town.

Lauren at the Albee Square location was extremely helpful. She not only helped guide us, but it really felt like she was invested with us.

The price was affordable and the service was fantastic! I really like that they have a showroom. It was very important for me to sit on the couch before I bought it.

David helped me switch couches when I realized my original order would be too big for my apartment! He was very helpful

Charlie was super friendly and really knowledgeable on all of the inventory. He was patient with us as we navigated couch buying with a 5 year old and a newborn. Charlie made the whole process easy and explained the current deals and pricing for us too. It was a great experience.

RosieLee Brown helped me from beginning to end. I was skeptical about ordering the sofa on line, but she put me at ease the moment we started working through the details. She was thorough, methodical, efficient, and most of all, patient. Delivery is scheduled for August 2024. I will give a followup review after the order has been delivered.

Easy and straight to the point Found what we were looking for and had questions answered Made the purchase and we’re on our way

Rosie was very helpful at the Chicago showroom and provided information about the pieces we were interested in without hovering! Couch has yet to be delivered, but we can’t wait to have it in our home soon.

We looked at joybird sofas online and went into the DC showroom the very next day and purchased the same day. Our couch was a ready to ship item and should be here in about three weeks. The process was so seamless and easy and everyone at the showroom was incredibly helpful.

I went into the SF store on Chestnut to try out the couch I had already selected online. As soon as I walked in I was greeted by David Morse who showed me to the couch I wanted and also provided a large sample of the fabric I had chosen to see what it would look like! I loved the hands on service and David provided his card and assured me that I could contact him if I had any issues with my online order! I really appreciated that kind of service!

I saw one chair that was perfect for my project so I purchased it. It was very simple and hassle free.

It was a good experience. I already knew what I wanted but seeing it, touching it and sitting on the couches helped me tremendously. It is a formidle purchase so you don't want any unhappy surprises. Was able to try out sleeper sofa with memory foam- very nice. My experience started with Jessica on a virtual appointment.

My client made a change re: their fabric choice after I placed the order, and I couldn't believe how simple it was to update when I called your office. Painless, seamless. I wish all businesses operated with this focus on the customer!

In 2019, I bought the Eliot sleeper sofa sectional as well as the Eliot sleeper sofa love seat in pet friendly grayish material. These have been used in our short term rental that had an occupancy rate of about 80% since the couches arrived. The beds are of reasonable comfort and the couches themselves show incredibly minimal signs of wear. The seating is comfortable and, mix well into most any design scheme styling. These sofas have performed so exceedingly well, we just purchased a custom colored Eliot sleeper sofa with storage to be delivered to our stylish, high-rise condo we just purchased in downtown Kansas City, MO. My only wish is replacement mattresses for the sofas could be purchased, and, to what I've heard from Joybird, they cannot.

Cae was amazing!! We’d absolutely recommend Joybird. We love our couch, it’s soft plush and seemingly durable. The store in Cherry Creek is fantastic. Do yourself a favor and get

Stephanie (Sensitive Information Hidden) was very knowledgeable and concise. She assisted my daughter and I in selecting our future sofa and helped us order our decorative pillows Stephanie (Sensitive Information Hidden) is the person who you should request for your Joybird experience!

Get the swatch kit, don't go off of pictures Made the mistake of ordering without the swatch kit and went off of pictures on the website. Color ended up being very different than website. Reached out to customer service several times, each time it felt like they were just blowing me off. They admitted that their pictures on the website weren't accurate. Only option was to pay to ship it back with a 25% restocking fee. They wouldn't even give me a discount on the slip covers. The couch is comfortable but my interaction with customer service was so bad I would never buy from this company again. The latching mechanism that holds the modules together also doesn't work very well. I ultimately regret this purchase.

It looked so pretty but when I finally hot it I was disappointed.. It is a twin couch. The mattress is so hard but the couch is harder. The pillows are scratchy and the arms have no cushion. There are threads both coral and black sticking out all over. The delivery was late as well, no call no show. And I do have photos. I have one week in and this couch has to go! I am upset that I have to pay a restocking fee.

I purchased a sectional couch and within 9 months a section was falling apart at the seams. After much back and forth, 4 months later I received a replacement section. 4 months later that section was falling apart at the seams. Joybird refused to replace it as they said the warranty had expired. They would not warranty their own replacement piece because it was 1 year after I purchased it. Seriously, who buys a couch hoping that it will only last one year? I also paid them for the extended warranty, but that apparently doesn't cover anything unless your dog eats your entire couch. Expensive furniture that only lasts 9 months. Forget Joybird.

We purchased a sofa from Joybird in 2016. For the first few years we didn’t use the sofa much and it initially held up well. We constantly received compliments on how gorgeous the sofa is. Because of how pleased I was aesthetically, I overlooked a few annoyances, like how the seat cushions would never stay in place, how the fabric (a velvet with an S cleaning code) would spot stain from just a drop of water, and how the fabric color varied a bit on some of the cushions. We have dogs and a cat, and the fabric we chose was great for cleaning up pet hair (it vacuumed off easily) and the cat never left a scratch on it. We’ve had the couch almost seven years now and in the past two years, the seams on every side of every single bottom cushion have split and frayed, and the seams along the front no longer align with the shape of the foam. The cushions also stick out beyond the frame of the sofa no matter how much I adjust them. The frame has held up great so I am debating if I want to reupholster the sofa and get new foam for the seat cushions - which is almost the cost of buying a new sofa. Maybe seven years is the best you can hope to get out of a sofa purchased for everyday use - IDK. I would have hoped to get at least 10, as it is just my husband and I using it and only for sitting. I would hesitate before purchasing a sofa from Joybird again - mostly because of the fabric issues. Aesthetically their sofas are beautiful - until the fabric comes apart. And when purchasing any sofa in the future I will never buy a fabric with an S cleaning rating again (which means no water-based cleaners/dry clean only).

I purchased a Hughes Reversable Section at the end of April. We are two adults, no kids or pets, and less than a year in the sofa looks 10 years old. The quality is horrible. I can see after reading reviewed this is an ongoing problem with quality. I have the highest warranty and Joybird will not honor it. This comapny does not stand behind their products! Do not get scammed like I did! I tried to update the photo of my original review when the couch was brand new with what this looks like after less than a year and you can not. This comapny does not want to show the quality of their products! Don’t get scammed like I did out of almost 4K!

I purchased a sectional sofa with chaise from Joybird with performance fabric, the holt sectional. 3 months in and the couch looks like we have had it for 10 years. Pilling on fabric, misshapen cushions-it's just not holding up well at all. I reached out re: pilling and they offered to send me a fabric shaver and that pilling is expected and does not mean the fabric is defective! it's disappointing that I will likely need to purchase another couch soon and with how it is holding up, I imagine this will need to be within a year if not earlier. I expected this couch to last 5+ years, especially with the price. I do not recommend Joybird and will not purchase from them again.

After purchasing the Korver swivel chair (bentley daisy) and Chelsea sofa (Plush Terra rose) last year, I was stumped on rug colour! After numerous "fails" from other stores we finally went back to Joybird (no idea why I hadn't done that to begin with). Through the 'chat' feature on their website, I took a picture of my living room and was presented with a few options. The discusion was in real time and within an hour I decided on the Mio Rug! The rug is super soft, and after a year the sofa and chair are still very comfortable and sturdy, well-designed!

Worst couch we have ever had: lasted less 6 months. Pilled, itching, no padding, creaks, stuffing gone and stitching pulled loose. We are two adults who are rarely home. Couldn't even give it away to local college students - ended up throwing it away at one year. Photo taken at less than 5 months of almost no use.

We ordered a coffee table and a piece of wall art. They were “lost”, allegedly by the delivery service. Inexplicably, the wall art was re-ordered and was delivered by UPS. The canvas was not appropriately stretched over the base and was bunched up in the corner of the frame. I was told that I could not exchange this piece. I had to return it and pay again for a replacement. Refunds apparently take up to three weeks. The Wick coffee table was delivered nearly a month after the promised date and was falling apart. Even with the poor workmanship, it was delivered without hardware to attach the top to the base. The delivery service took it away. They shared that customers are generally displeased with their Joybird products. Customer service is a nightmare. The people who answer the phone are not empowered to do anything. I was told that it would take up to three weeks to get a refund. A customer can request a manager call back but there is a 2 to 3 day delay. My experience was that the managers do nothing. I will never order from Joybird again. I had a great experience with this company before they were acquired. Apparently, things have changed. I asked for an address for the corporate office and was told that would not be shared. Avoid Joybird!

Wish there was an option for zero or negative rating. We placed an order and after a month when we reached out asking for status, that we were told they didn't start building for all the 3 items because 1 of the item in the order had back-ordered raw material. Then they suggested splitting the order into 2, I again reached out after a week asking for the status and new eta, then they told even after splitting they can't start the build because the new order with 2 items has 1 item with missing raw material, never experienced such poor communication. At the time of order the timeline was 4 weeks and even today when I look for the same product on their website, it says 4 weeks but the new eta for our item as per their email is 10 weeks, so fishy. Never had such a bad customer experience. There have been delays across all the businesses but they failed to communicate, would have informed them about order splitting and delivery timeline at the beginning itself. Extremely disappointment. By the way, we had purchased items worth $12K+.

Do NOT order from this company. We ordered a bed from them in February. They cancelled the delivery the day of. We had to cancel the order and REorder. The bed was then sent with instructions and hardware for a BOOKSHELF. I've been on the phone with THREE customer service reps in the past week and a half. The first told me the hardware was being sent. The second told me the parts were being "sourced" and would then be sent. The third told me the parts were STILL being sourced. In order to speak with management I was told I had to be put in a queue and it would take 48 - 72 hours FOR SOMEONE TO GET BACK TO ME. This is on an order that cost $2000. Joybird has the WORST customer service experience I've ever experienced. They can't actually help the customer. DO NOT BUY from them.

Horrible customer service and quality! Got very expensive chairs and one of them broke only after 1 1/2 years and its barely used. When I contacted them first told me there was nothing they could do and then sent me to a repair shop at my own cost. Contacted the repair shop and the chair cant be repaired.

We were told the furniture we ordered was in stock and would ship in a couple of weeks so we didn't mind paying up front like they require unlike any other furniture company. More like MONTHS. The customer service eventually admitted to us that the website says in stock despite not being in stock all the time. And, when we asked for a refund shortly into this process given that they lied to us about them being in stock, they told us their system didn't work that way and we have to wait until we receive the furniture to start the process of a refund. Also if they say they will look into something and get back to you, they will never get back to you. I was told this so many times despite a complete lack of follow up. Further, contacting their customer service requires a lot of time given their long hold times and inconvenient schedule. The delivery teams they use are subpar. They lost our bed... and then after rescheduling its delivery for us days later they just did not show up and never contacted us. So waited around all day to see if it would come. It didn't. It is also literally impossible to get in touch with the delivery team as they don't pick up their phone and it goes to a full mail box. We ended up getting 2 of the 3 pieces of furniture we ordered after painful months of contacting them over and over for any information at all. The sofa and table are fine - I would return them truthfully given the quality is lacking for the price paid but I cannot imagine how painful that process would be with Joybird so I will just keep the furniture that actually made it here. The piece that was lost was a bed. Finally they agreed to just give us a refund months after the supposed in stock delivery date. Still waiting on this refund- been more than 10 days. If we get the refund, I guess we are lucky as we can shop else where and not have to sleep on a piece of joybird furniture.

The worst quality piece of furniture I have ever owned. The cushions wear out after a year. They loose their shape and become very saggy. I contacted Joybird and they offered to sell me additional poor quality cushions. No thanks. One is also a replacement cushion because the one shipped with the sofa had the zipper on the top, not the side, of the cushion and was ripped. They also had to replace the ottoman upon delivery because it was so misshapen. The customer service is condescending and unhelpful. Save your money.

After a pleasant experience with the designer at Joybird, we purchase a bedroom set and a living room set in February 2022. Since then, we received the bedroom set with missing pieces - the wrong pieces were delivered twice - they decided to send the whole set and take back the set we received prior - and then on the day they were supposed to send the new bedroom set, they called to say they couldn't find it in the warehouse and that it wouldn't be delivered. They also had no insight into the delivery for the living room order we placed, even though we received a delivery confirmation date. Customer service is robotic at best. I wish we could go back in time and never have ordered from Joybird.

I would never try ordering from Joybird again. Months ago, I ordered a beautiful chair and ottoman for my office. The delivery date kept getting pushed back again and again, but I waited patiently. Finally delivery day came--I was so excited to finally get my furniture! Well both the chair and the ottoman were not level. Not even close. The legs were not the same length. There was no way to adjust them. Joybird does not answer their phones, so there was no way to contact them to make a plan. The delivery guys looked baffled and took the furniture away. It was a huge waste of everybody's time. After tweeting at Joybird, I was able to get a refund. I appreciate how promptly they issued my refund. However, quality control seems to be missing entirely. My sister ordered a bed and a sofa from Joybird around the same time I ordered my furniture. Both items came broken or missing pieces. She is still waiting for these things to get fixed/replaced. I have yet to hear of someone getting a Joybird delivery without major problems. I don't understand how they remain in business. Joybird, your stuff is so cute. The public wants to love you. What are you doing?!

STAY AWAY. Bought some velvet throw pillows during the Black Friday sale to give Joybird a test drive since their reviews were iffy, the website indicated that would be shipped within 10-14 days. Long story short, the pillows arrived two months later, thrown into a wet, warped and torn cardboard box. Inaccurate shipping information, poor communication, no plastic wrapping the pillows. This company needs to divert their advertising dollars into building up their processes and infrastructure.

DO NOT BUY FROM JOYBIRD. Do your future-self a favor, and buy your furniture somewhere else. The customer service is an absolute nightmare. I only received 2/3 of my couch when it was supposed to deliver. The other piece, was the complete wrong color; which they tried to leave anyway. Now, I’ve been waiting for 3 months for the other piece. Where is it? It must have existed at some point! And worse, their customer service will hardly lift a hand to help. Constantly changing expected delivery dates. Trust the bad reviews here. You couldn’t pay me to work with them again.

So far I can only give one star. First time purchasing furniture online. I loved the way it looks in the pictures and decided to give it a go. Ordered December 9, 2021, requesting swatches to pick fabric for the Hughes grand sofa and 2 Korver chairs. I was told to hurry in picking the color to finalize order. Swatches came within a week-ish. Color picked within a few days, so mid-December order was finalized. Furniture expected to come mid-February. In January I follow up on the order and noticed that delivery date got pushed to April, without explanation. Reached out to company, who told me that it's due to the fabric I chose for the Korver chairs. If I pick a different fabric, they'll keep the original delivery date. Fine. New fabric picked and delivery date kept. Received an email on January 21 saying my order is in final stages of production. Yay! Waiting for notification that it shipped. Nothing happened, and with delivery window of February 15-20 looming around, I reached out again February 8, because there was no other communication from them. Get a response the following day telling me that unfortunately the Korver chair bases are experiencing supply chain problems. WHAAAAT??!! I received an email that my furniture was in final stages of production 3 weeks ago, so obviously not true. Looked at their website and could apparently order the same Korver chairs and have them either delivered to me in 2 weeks on "ready to ship" color, or in 4 weeks for most of the rest of them (with a few that extended past 4 weeks to deliver). False advertising? Sounds fishy to me. Mention that to company. They adjusted their website and took down the option of the one ready to ship color, and told me to make sure I check the zip code for delivery on my end. Trying to say I'm stupid? As of today, according to their website I could still order the same couch and chairs and have them delivered in 4 weeks. But I can't get mine until the end of April. Based on other reviews, I'm concerned that April will come and go and we will still have no furniture in our new living room. Save yourself the hassle and look for furniture elsewhere. Based on other reviews below it sounds like I'm also "in for a treat" with quality issues. Oh, boy!

Had a sectional for less than a month. It has broken in 4 places and hasn’t stayed together since day one. As bad as the quality is, their customer service makes the quality look good. Horrible company. Horrible experience. Horrible couch.

Save your money, the quality is worse than my $50 Ikea table! I bought a coffee table from Joybird and I've been using it for over a month, and the surface is already bubbling! This never happened in the last 3 years of my $50 Ikea coffee table! Contacted customer service, told me that this item is in clearance when I bought it so they can't do anything. A $600+ piece of furniture that can last for a month is a pure robbery. Save your money! Don't buy anything from Joybird!!!!!

Terrible experience. Really regret doing business with them. They are deceptive with their practices and seem to lack any basic controls. I bought (tried to buy) 2 pieces in November. Website promised a Dec 9-16 window. That is why I went with them instead of other alternatives. That was just deception. A form of fraud. Using deception take money. Dec 9-16 came and went. One inquiry by email was responded to but as every promised time came and went, they stopped responding to my emails. A phone call to confirm he company was eventually answered with promises to investigate and get back with me. Of course I knew I was being lied to and no, they never got back to me. Website still says it is supposed to be delivered in December with no update. They now have ignored all of my inquiries since they missed the Early Dec date. I have ordered from many of the other online alternatives and they have been flawless. This is beyond words. Obviously, I will have to challenge the charges with my credit card company.

they never delivered the furniture i bought. They refused to give me back my money. This company is a SCAM. Be careful.

I placed an order for Black Friday on Wednesday right before Thanksgiving. Later that day, my dog tore her ACL that requires 5,000$ surgery to fix. The same day I tried to cancel my order but the phone lines were already closed, then of course it was thanksgiving. I placed an online contact us request to cancel just part of my order but received an email on Sunday stating they would cancel my entire order for a cancellation fee as the order was already being processed. It seems there was a delay due to the online contact us. I was hoping this company would have some empathy in the holidays but I guess not. Clearly I choose my dog over a couch, but this sucks.

Trash company with trash business practices. Refused the delivery of my couch a month ago and was told I would be getting contacted about a refund. Never happened. I called customer service and I was again told that they would be contacting the shipping depart to confirm the return then process my refund and that I would be contacted within 48 hours. That was weeks ago. No contact. They have stopped replying to emails. Great way to throw away $2000.

Spent 5k on a couch after waiting 16 weeks for it to be delivered it's falling apart. Truly the worst quality piece of furniture I've ever owned I've had it less than a year the paint is peeling off the base the fabric is piling what a joke

DO NOT BUY! THIS COMPANY SHOULD BE SHUT DOWN DUE TO FRAUDULENT PRACTICES. THEY TAKE FULL PAYMENT UPON ORDERING & DON'T DELIVER FOR MONTHS & MONTHS WITHOUT ANY COMMUNICATION. THEN THEY TELL YOU YOUR FURNITURE IS LOST! IN ESSENCE, THEY HOLD YOUR MONEY HOSTAGE AND THE STATED RETURN POLICY IS AN OUT-AND-OUT LIE.

Spent $1,200 on a bed that was supposed to be in stock and 3 weeks later no update emails and no response to my email seeking an update. Feel like they’ve stolen my money. Seems fraudulent

We thought the fact that Joybird’s parent company is La-Z-Boy would mean good customer service and quality products. Not so. We placed a large order for living room furniture in February and were told to expect delivery in 8-12 weeks. Although their website continues to advertise a production lead time of 4-8 weeks plus 7-14 days delivery, ours arrived nearly 7 months later. The promised “white glove delivery” almost consisted of hauling the boxed furniture into our living room and leaving until I insisted that it be unboxed so I could see that what was delivered was what I ordered. Then they wanted to leave the truckload of cardboard and packing materials behind. I guess I shouldn’t have been surprised. Not once did anyone from Joybird initiate communication to advise of delays or provide satisfactory reasons for their failure to deliver our furniture in a timely manner. All correspondence was initiated by me and it took 5-7 days on average to receive a reply. We received conflicting information from customer service and our “dashboard” was never an accurate reflection of reality. We are pleased with the mid-century modern appearance of our new furniture although the seating is VERY firm, there were many loose threads and puckered seams. The backs of the sofa and chaise do not line up. We can only hope that the furniture holds up better than others have experienced.

I ordered two beds from Joybird and it’s been a horrible experience. They arrived damaged and dirty because the delivery company Joybird uses unboxed all of my furniture and had it tossed in the back of a moving truck and it was pouring down raining when delivered. I reached out to Joybird to share the issue and waited three days for a response of we can have someone come to fix it and clean it. So I had to take off work again to have one of the brand new beds cleaned and fixed all while I did not have a bed for months. The other bed was severely damaged so I had to take off work to have them come back to pick it up and refund me. This has been going on for months and today they actually offered me a gift card for my hassle as if I’m ever shopping here again. Also they blocked my reviews on their site. Please not that five years ago I bought another bed, couch, and ottomans from Joybird and they had better products, a great delivery company, and customer support that I raved about so much that tiger family members bought furniture from them. They have changed for the bad since then.

Waited for my furniture for over 4 months and they came in missing pieces and the chair with a broken arm. The quality of the wood is very low. Tried to start the return process by calling customer service, no one was available and no callback. The whole experience is terrible, I'd not recommend this retailer.

DO NOT DO NOT DO NOT buy from this company. Ordered a Florence sideboard on from them on March 8, which arrived damaged. Doors are warped, magnets which attach the doors to the body of the sideboard were set too far back for the doors to close. Put in a warranty request and only by MAY 18 did the warranty guy show up. He further damaged the sideboard, and now I likely cannot return it (oh, and don't forget the 10% restocking fee). They have HORRIBLE customer service - NO ONE answers their phones, and I get an email MAYBE once a week probably from a bot.

Terrible customer service. You cannot talk to anyone unless you are starting out buying. Once you purchase, the experience goes south. After 4 months of wear, my couch is covered with fabric pills. It is unacceptable wear. Joybird told me that their fabric is high quality and pilling is mot covered under warranty. So why is it pulling? Well, according to Joybird, I should shave me couch with a fabric shaver that I could buy myself on Amazon. Oh and I should not use a throw blanket. No one answers the phone to help and response time on emails and phone calls is at least 7 business days. When I asked to talk to a manager they said the fabric pilling is not covered under warranty and he would do nothing. Basically it was our fault for using the couch and a throw blanket.

Stay away! They do not have proper communication channels, and take extremely long to respond through email. We had a terrible experience waiting to receive our couch. When it arrived, the color was not what we expected. We are going on nearly 6 months of trying to get our money back after we returned the couch.

Do not purchase from Joybird. They do not stand behind their products. I had a family member sit on a new Arly ottoman that I purchased from Joybird. Joybird’s response to my concern that it tipped her over was that it wasn’t “designed to be sat on” so basically tough luck, the 90 day return window ended last month. The Arly ottoman looks like a little stool but the cushion is too soft and isn’t safe to have around where someone might sit on it.

Do not purchase from Joybird. I’m experiencing the same shipping issues as everyone else does who purchases from them. Their delivery estimates are just lies, they won’t provide you with any updates on where your items are, they’re extremely difficult to get a hold of, and when you do they give you no answers. Where’s my furniture??? Why can’t you tell me where my furniture is or when it will be delivered? Extremely stressful. Avoid this company.

Bought almost 10K worth of furniture from them last year and had some of the same problems with delays that others have discussed here but in the end everything showed up and was fine. I ordered a new Love Seat to match some chairs I had from them and it showed up on time but the first time I sat on it it fell apart, literally. Both side of the wooden frame fell away from the couch. Upon inspection the Love Seat parts were never even glued together, just test assembled to make sure everything fit and then shipped. Also, the wood they use now is very sub standard, not the same wood they used to build the matching chairs and substantially lighter and weaker. It's not a hardwood but more like the rubber wood they use to build furniture in Malaysia and Vietnam (which I'm beginning to suspect this is where the furniture came from). I contacted JOYBIRD 3 TIMES NOW, sent multiple photos of the damaged cheap furniture and I have gotten ONE response in 3 weeks with a link to a broken page on their site to file a complaint and that's it. DO NOT WASTE YOUR MONEY ON THIS SITE. There are plenty of other online furniture companies that are creating much better pieces at much more affordable prices and who will answer you if you contact them. This could be a much better company if they could at least PRETEND to care about their customers and the products they produce.

Ordered a couch August 24 which was set to arrive by October 3 at the latest. We were not notified until reaching out the week after that it is set to ship by October 23. We have still yet to get updates. I would not have purchased a couch from then if this was going to be the case.

I have many pieces from Joybird, including two chairs, two standing lamps, wall art and a sectional sofa. After 4 years of owning the sectional, I'm not happy with the everyday wear quality. Oddly, I can't really speak to the quality of the chairs -- they're in my "formal" living space where people rarely sit, so they just don't take enough use to get a good read on. I will say the sectional is very good looking, and exactly what I thought it would be. It's also reasonably comfortable, especially for the slim lines of the design. But it's only been 4 years, and the piping along the BACK of the sofa (which would take absolutely no wear) is starting to unravel. A piece of piping along one of the cushions has also started to poke through. And the point at which the sofa meets the chaise is not attached toward the top, and it moves far too easily; I never sit there and always worry when a guest is seated in that spot that it will break. When I first purchased these products from Joybird, I thought the customer service was excellent. However, when confronted with these complaints after warranty ran out, they only offered to sell me replacement cushions. I understand where they are coming from, but I would also say that quality shows in how a product wears. After $2500, 4 years is simply far too short a period of time for issues like this to show with no remedy. I would not recommend a purchase from the company for an everyday use item.

I ordered a Joybird chair in July and was very excited. Delivery was promised by early September. It’s now October 10 and my chair finally arrived today. AND THE LEGS WERE BROKEN. Now, it’s impossible to get anyone to answer the phone and they are not being responsive. This has been one of the worst customer service experiences of my life. Very, very disappointed in this.

I am annoyed that I even have to waste my time writing this. I ordered one of the quick ship Lewis sectionals that were in stock. The shipment arrived on the date and time it was supposed to. I asked the delivery team to leave the couch outside because of COVID (I have a baby and two eldery people at home). When we opened the wrapping to bring it inside, we immediately noticed that the couch was torn, dirty and definitely used. Not just lightly used, VERY VERY used. Upon closer inspection, I found like 50 HAIRSSSSSS(???!??!?!) of different colors and lengths in it. There were also paint chips, dust and a nail (wtf) underneath the cushion. DISGUSTING I called Joybird immediately and they had customer service call me back. I asked them for a refund and to come pick up the couch as I am not bringing this dirty piece of junk into my home. However, they said they cannot send anyone until Monday and can only start the process once they get possession of the item. Really?? I told the customer service rep that I will leave the couch outside as I am not bringing that crap inside. After seeing all the reviews in multiple places, I really really do not understand how this place is still in business. DO NOT BUY FROM THIS STORE. TRUST THE REVIEWS.

Joybird has been BY FAR the worst customer service experience I have EVER had. The reviews on their website are HEAVILY filtered, I feel misled. I should have done my proper due diligence, but their marketing led me to believe they were a reputable company that I could trust. Boy was I wrong! I really don't understand how a company like this can survive this long, with such a track record for horrible customer service. Calls ignored, emails ignored, promises made and broken... a complete lack of logistic awareness. Months and Months of "We've reached out to our warehouse, but haven't heard anything back" and "We've reached out to our shipping manager, but haven't heard anything back" with no end in sight! Please please please steer clear of this company, no piece of furniture is worth this level of frustration.

When the delivery company unpacked my Clyde chair there was major damage the frame/arms. The came apart completely. I refused delivery. Frustrating in that I placed the order in July. To try to talk to someone to resolve this is incredibly difficult. Went to fill out a warranty claim, but I cannot fill out a claim because it is telling my chair has not shipped yet. So I had to leave a msg for customer service to call me back as they will not directly answer your call. The customer person on chat was just giving me canned responses. This is the worst customer service that I have experienced in a long time and now I have not idea how long it will take to resolve this issue.

Please save yourself the trouble. I ordered a chair in April (5 months ago) and still don’t have it. The first delivery was weeks late and the chair was the wrong fabric. Then they wouldn’t pick it back up (apparently I offer free storage services). I had to follow up every time to get a response. I asked for a small discount and they refused. I also ordered pillows and they missed one. It was “out of stock,” but they charged me. Again, it took several follow-ups to get a credit. Don’t deal with this company, you’ll regret it.

We finalized our order for a new bed back on May 25th, our first attempt at buying furniture online. We received delivery on Tuesday August 11th just over 10 weeks from the time we ordered the bed. It took a bit longer to receive the delivery but that is understandable in today's climate. The two men that delivered the bed were not wearing any sort of mask or personal protection covering which I was surprised and not too happy with. They were supposed to install the bed but non of the hardware was included in the packaging. The delivery crew then told me there was nothing they can do and that I needed to call customer care to get it resolved. They had already unpacked the pieces to the bed and left them all over my master bedroom. No offer to stack them out of the way so we could put our mattress back down so it was left for my wife and I to move the bed pieces out of the way. I emailed and called and left a message that same Tuesday. I did receive a call back and they left me

Please be careful with this company! I will never order from this place again! Their service is the worst. The item my husband and I ordered was damaged and it has been almost three weeks and we don't have a solution/concrete answer yet!

Ordered the Fenton dresser and paid a hefty amount for their “craftsmanship “. Well their craftsmanship is lacking because some drawers don’t close all the way and some are really hard to open. Really disappointed in the quality.

Disposable furniture. We purchased 5 pieces from Joybird. 2 Sofas (1 Sleeper), An ottoman, and two chairs. Did a ton of research to choose their most durable fabrics since we have children. Less than three years of use and the problems started. Fabric shedding and pulling on one sofa and the ottoman. Legs breaking or no longer holding. Tufting coming apart on the backs of the seats on both chairs and the sofa. Lastly, the foam inners on all pieces but the sleeper sofa became lumpy. We contacted the company this month after trying several things.... rotating/flipping cushions, shaving the fabrics, installing extra screws in the legs. To no avail. Joybird response was “sorry, you are 4 months pass the warranty”. Absolutely ridiculous. We thought that spending more on our dream furniture instead of buying the $500 sofa from Costco was the right thing to do. Bad choice on our part. This furniture is truly no better quality than what you can buy at your box store. And, their response was just awful for a company who we spent $7000 with.

Update 11/4/19: 3-6 business days for Jb delivery department to submit a return to the delivery service. Also, 3-7 business days for the delivery service to call with a date and time. I'm currently stuck with an unraveling sofa and wobbly chair and a missing ottoman. ________________________________________________ Ordered a couch, chair, and ottoman on 9/11/19 and barely received the couch and chair on 11/1/19. Joybird swapped labels on the ottoman before shipping so the delivery guys had another item in the box. Never received the ottoman. Jb wanted to file an investigation which could take another 2 weeks. The couch, seam is unraveling and the wood frame came with dings and scratches. The chair is unbalanced and very wobbly. 7 weeks and $2500 later and everything is a mess. Called for a full return and refund. They said now I have to wait up to 10 business days for them to come pickup their disfigured furniture. 1. Waste of time 2. Frustrated 3. Lack of quality control 4. Lack of information was provided during building process. 5. CS was not empathetic to our frustrations with this huge inconvenience this has caused during the holidays.

I ordered a pair of Soto chairs in May. Delivery was supposed to be the first week of July. I’ve contacted them numerous times for updates only to find out they are nowhere close to completion of my order. No proactive updates, false promise after false promise and no item to show for despite charging me the full amount immediately. To add insult to injury, they continue advertising the items that I’ve been waiting for for months with a supposed 6-8 week delivery window. Lies! Don’t make my mistake. Avoid at all costs.

They failed in pretty much every way possible. For a company that sells themselves on their ongoing updates into the production process, they have the worst communication I've ever seen from a retailer. ***** The updates are a facade. They don't correlate with actual progress and are simply a cheap marketing ploy to make you feel engaged. The photos included of the production team are boiler plate, and have zero to do with your item or order. ***** I ordered a media console in the beginning of March, with a delivery window of mid-May. The window came and went with zero communication or update from Joybird. Crickets. I called their customer service and was told there was a material delay and that the delivery would be shifted back to mid-June. Not awesome, but I'd already waited 2.5 months. It was odd that I had to call them to find out what was going on, though. Next month same story. The new window passes and there's zero communication or update AGAIN. I called customer service - again - and they have no idea what's up. No movement on the order in their system. They said they needed to call their production team in Mexico and would get back to me in 1-2 days. I received an email 2 days later that said the order needs to be pushed back again to AUGUST. That's almost 6 months after initial order date. To "make up" for the delay they offered a $75 gift card, where a previous customer service rep stated that we'd receive, at minimum, a $250 refund when it was pushed back to June. I cancelled my order, and was fully refunded within a few days. So there's one thing they were able to do in a timely manner! Based on the tone of the reps I spoke to and the overall experience I'd wager they'll be gone soon. Buy elsewhere.

I recently purchased a sectional through Modsy and well that's when my job started! The product is okay; however, getting the product is such a challenge!! There is so much chaos with the delivery and no one at Joybird can provide any information regarding the delivery. Originally, the delivery was scheduled for the 20th, then scheduled for the 24th.... then everything went in black hole.. where no one knew where the sectional was in the US or when it will be delivered. After wasting 2 work days and 5-6 hours in calls with Joybird, mostly no one picked up and left messages, hoping someone will listen to them and call me back. And there came a day when I actually received a call from the shipping company and they scheduled the delivered and I got the sectional. For wasting my time, so much stress, frustration, and embarrassment (had two family reunions at my place), I received about 5% discount (even though I was promised a substantial compensation) !!!!!! Here is the timeline from the delivery company's website. MON 17 JUN Loaded at Final Mile Facility SAT 15 JUN Delivered Out for delivery THU 13 JUN Delivery appointment scheduled for 06/15/2019 THU 6 JUN Delivery appointment scheduled for 06/15/2019 Received at Final Mile Facility TUE 21 MAY Delivery appointment scheduled for 05/24/2019 MON 20 MAY Delivery appointment scheduled for 05/24/2019 Consumer contacted to arrange delivery TUE 14 MAY Initial Scheduling Text Message Sent Delivery appointment scheduled for 05/20/2019 FRI 10 MAY Order data received

Extremely upsetting. My husband and I purchased the Willams Media Console and the Dakota Entry Table on Feb 18, 2019. We still have yet to receive either items. We were completely fine with the estimation of the 8 week delivery period, however, its now going on 13 weeks and we still do not have a product. We are being told that they are behind on production and that we may not receive the items until June 24th, but still no guarantee. This has been such an inconveniance as we are missing major pieces of furniture in our apartment, making it unpleasant to live in our space and a challenge to have guests over. Joybird should not be accepting any new orders for these items until the can fulfill customers who have already paid for and purchased the product. The website should at least state that the items are on back order and not state an 8 week delivery period. We have paid for for these items and have 0 product to show for it. We were considering buying a couch and other items and now are extremely hesitant to ever order anything again. I have relatives who are now no longer interested in purchasing because of the terrible experience we have had. I wish Joybird would reach out to us and just deliver us our product.

Ordinarily I am a patient person. Having been in business for over 20 years, I understand things happen. I understand that sometimes these things are out of a company’s control. Moreover, I understand that compassionate, empathetic, take charge, under-promise-and-over-deliver customer service goes a long, long way. Unfortunately, I have not experienced this with Joybird. I ordered the Hopson Sofa on February 7th. I wanted a different sofa in leather, but reasoned the Hopson, in what looks to be beautiful fabric (I wouldn’t know – I haven’t seen it) that could be delivered in around four weeks was the better choice. I had company coming from out of town at the end of March and thought certainly the Hopson would be delivered and in place by then. On March 4th I received an email that my sofa had shipped. Great! Right on time. On March 7th I was informed that upon inspection, the carrier had found the base was missing the t-nuts required to hold the legs onto the base. Why wasn’t this discovered when the sofa was inspected at the factory before shipping? Oh well. They let me know they were sending a new base and assured me this would all be sorted out quickly. I followed up after some time went by and was told the carrier and delivery company was not returning their calls to set an appointment for the furniture “medic” to come out and install the new base on the sofa. I told them I would be happy to call the carrier on their behalf. They declined. More time went by with nothing from Joybird, so I called the carrier. They informed me they had been in touch with Joybird and the wrong base had been delivered to them. So now they had to wait until Joybird sent a second, correct, replacement base to set the appointment with the furniture “medic”. A few more days passed with no updates so I called Joybird again. They said the correct replacement had been sent, then I was put on hold, then there was a lot of confusion as to exactly what was going on with my particular case. It seems a whole lot of sofas had gone out with faulty bases…… Eventually it was confirmed a second replacement base was on its way. More time passed with zero updates. Crickets. I called Joybird for an update on Friday, April 5th and was told the new, new base would be at the same location as the sofa the following Tuesday, the sofa would be done the week of the 15th and I would receive a follow up call on Wednesday, the 10th to let me know how it was going. Again. Crickets. Nothing. It is now April 15th. Having once again heard nothing I called to check in. All customer service reps were busy, so I left a voicemail asking for a call back. I received a call back within the hour from Natalie who has been working on my case for a few weeks now. No apology for the lack of follow up the week prior, no acknowledgement that I have to keep calling them to follow up. She simply said she had some bad news. They can’t get a furniture “medic” (I swear if I hear that stupid term one more time….) scheduled until April 30th. So now, we’re looking at a delivery when? First week of May? If I’m lucky? I will revise this review once I receive the sofa. If I ever receive the sofa. I have high hopes it will be lovely and all of this will have been worth it. I really do hope so, as this will be the only piece of furniture I ever purchase from Joybird

We have purchased multiple pieces of furniture from this company over the past 6+ months. The quality is decent but not great, they are never accurate with their expected shipping windows (it always takes another 1 - 3 weeks longer, in our experience) and their customer service support pales in comparison with All Modern/ Wayfair, West Elm and other furniture companies.

I loved the Joybird experience from start to finish. The free swatch kit arrived quickly, I LOVED the progress updates once we ordered, and our couch was actually delivered 3 days earlier than originally estimated (about 6 weeks). Delivery was on time day-of and setup took less than 10 minutes. The Holt Sectional with Storage turned out exactly as expected and satisfied everything that we were looking for (and we had a particular length, width and color that was hard to find anywhere else at a decent price). We'll definitely order from Joybird in the future based upon this experience!

Worst company ever! Shoddy poorly constructed furniture. I ordered a couch it took 6 weeks to show up, the padding in the arm was all bunched up on one arm and the other arm the paddling had a hard ridge where the padding ended and had been cut, the fabric looked nothing like the fabric color on line , and the fabric did not fit the frame well it was loose ! I called customer service they said they would send a replacement, 8 weeks later I get a delivery date, take the day off from work, I was given a delivery time , and of course they don’t show up during that time ! I call customer service , no help not their problem it’s an outside company that does the delivery. I still don’t have a decent couch

We got a Soto Chair in Bentley Daisey from Joybird and simply love it. It's a super simple design with incredibly firm cushions that feel durable and well constructed. I would recommend getting the ottoman as the chair is fairly large and is most comfortable on it's own if you are upright- the ottoman will allow you to lounge back a little. I specifically ordered this chair as a good reading chair and it's perfect for the task! Shipping does take 2-3 months, which Joybird makes abundantly clear upon ordering.

Terrible Customer Service. Ordered a chair with a 4 week delivery time. 4 weeks comes and goes. I contact the company and they tell me there was a problem with the wood ordered for my chair. It will be another 5 weeks to be delivered. Yet they are selling the same chair via a quick ship option on there website. If you have already made the cushions for my chair and have chairs already made how about you send me the chair you have in stock?

I have 2 joybird pieces. The Hughes sofa and chair. I love the lines and selection of fabrics. They’ve improved a lot in past couple of years. The fabric on my first sofa had been billed as pet and kid friendly but was decidedly neither. I was able to return and exchange for the pieces I now have. As others have commented the lead time is on the very long side, but the final product and customer service are above average. I’ll consoder joybird again.

Edit : the date I was given came and went. Then I was told the legs would be sent overnight. They have me a tracking number, but never sent the legs. I let 3 days go by before I decided I was done being jerked around. I reached out to my credit card company and they opened a case against Joybird. After the case was opened they sent me the legs finally, but not until then. The keys arrived and were badly dinged up from the mail, but it was clear to me that was the best I was going to get. Never. Again. I ordered 2 fitzgerald chairs on 8-4-18. I selected my fabric at a slightly later date and they were delivered on 10-4-18 which was right on time. The delivery company put the legs on the chairs and set them up and we noticed right away that one chair had the wrong legs, one was significantly shorter than the other front leg. It meant the chair does not sit correctly and cannot be used. I messaged joybird immediately, but it took 2 days to receive a response where they asked for photos. I sent those the same day and it took another 2 days to get a response from Joybird again. They said it would be 2-3 WEEKS to send replacement legs. At this point I was already pretty annoyed and angry, but willing to wait. I received no word or update from them until I sent a follow up email on 11-7-18. On 11-8-18 I heard back from them. They are now saying I will receive my order between 11/19 and 11/23. I can't even begin to describe how frustrating this is. It's a nice product, but without the proper legs it's completely useless and just taking up space. Save your money and shop elsewhere. To top it all off, it doesn't seem like they publish any reviews on their website lower than 4 stars which is incredibly deceptive. Don't believe what you see on there.

They have a great selection of upholstery and everything ships really fast. I look forward to using their products again in the future.

I ordered a Calhoun sofa and ottoman in July and received it last week. Yes, it does take some time to get furniture from Joybird, but it looks very nice and is the exact color and style we wanted. There was a delivery mixup and my furniture went to the wrong distribution center, which delayed delivery a couple of weeks. I have to say Joybird customer service was upfront about the issue and kept me in the loop. The couch looks an feels great, and the ottoman is large enough for two people to use at once.

Back in June, I ordered a media console that was advertised as being able to ship in 3 days. When it arrived over a month later, it had obviously been damaged in production: the veneer was completely split in the front of the unit where one of the shelves had been attached. This damage would have been totally obvious if they had done literally any kind of damage control. On a $2000 piece of furniture, I don't know what they were thinking. We reported the damage to Joybird immediately and they said they would send out a replacement ASAP. It is now October 17th and we have still not received the replacement. Are you kidding? We also ordered a couch at the same time, and the couch is quite nice, but I honestly would not order from them again, this time frame is ridiculous.

HORRIBLE furniture, bad customer service and expensive. We bought 3 accent chairs because the website advertised beautiful cat friendly furniture. It is NOT cat friendly, the chairs took 3 times the committed time to arrive (maybe 6 months or so), and the "white glove" delivery was ridiculous. Pets: Our cats scratch the furniture ALL the time and in less than a year, chairs are torn and in shreds, similar to any random furniture brand that costs quarter the price. Delivery: The "white glove" service was anything but. a) They showed up much later than promised. b) They didn't bring ANY tools so couldn't install the chair legs. They literally asked me if I had an allen key. What kind of furniture delivery service doesn't even bring their own allen key? c) They brought only 2 out of 3 chairs, and 1 of the chairs they brought was missing a leg. We had to go back and forth with customer service forever till we received the missing chair about a month later. And because 1 chair was missing a leg, the delivery guys had to literally leave the chair upside down in our house with the protective covers on till the leg arrived. Customer service: very polite and offered help when there was a problem. The issue is that we had TONS of problems because the chairs were several months late, delivery was missing items and furniture was not finished up to par. So overall, we didn't feel well served as customers and honestly, felt cheated by this company.

We ordered two mid-century modern chairs (Soto Concave Arm Chairs) and a similar table in mid-May and were told the products would arrive in 10-12 weeks. There were construction delays and we were told that the chairs were ready in late August, but that they could not separate the order for shipping, so the chairs were sitting in a warehouse waiting for the table to ship. Frustrated, we cancelled the order for the table and asked that they ship the chairs. One month later, in early October, the chairs arrived and both were broken to the point where they could not be sat on. One had two broken pieces of wood and the glue on the seam had never bonded on the other. The arm rest was completely detached from the leg piece. The Company was difficult to communicate with and it was a wholly frustrating experience.

Please avoid Joybird Furniture. It's all good until there is a problem. I read the reviews describing long shipping delays, but took a chance when I saw an Elliot sectional available for quick ship (3 days). I also placed a second order for two related items. Then I started getting emails about the progress of my build. I called several times before I received a clear answer about the status of my quick ship item - it was not available for a minimum of 12 weeks. I expressed concerns and only received empty apologies and no effort to correct the situation. Joybird allowed me to cancel the order; however, I already received the rug that I purchased to go with the sectional. In order to return the rug, I have to put it in the original packaging. Rugs come wrapped in a plastic wrapper. Not clear how you roll up the rug and put in back in the plastic wrapper. Overall, I wasted a lot of time with Joybird and have nothing to show for it. The person I spoke to - Leslie - didn't seem to care and initially told me it was my mistake (i.e., the sofa was not a quick ship item although my invoice confirmed it was a quick ship item). Overall, not a good experience.

We bought a bed on Joybird and it has been a disaster. They had the nerve to send me a review request on a bed we still don't have. Please see below, my review that of course has not been posted to their site. Order #: J-107701 on 05 / 12 / 2018 Shipp... Total $1,603.00 Hughes Bed Item: Hughes BedFabricEssence AquaWood StainMediumBed SizeEastern King + ADD A PHOTO Item (1) $1,504.00 Estimated Arrival: Still don't have the bed Posting publicly as Scott Burns on Aug 06, 2018. Joybird sent me an email to a review a bed I ordered almost 13 weeks ago and I still have not received the bed. We did receive an email on 7/18 that the bed shipped (with tracking) and we should allow 7-10 business days before we are contacted by the delivery service. 7-10 days passed, so I contacted customer service at Joybird and we told the bed was not in our local area but we should hear from someone to schedule bed by 8/7 (tomorrow). We also received an email on 7/21 that the bed was at their Quality department and another email on 7/30 that the bed had shipped with the same tracking number. I'm sure the bed will be great once we get it! Until then, Joybird has the payment and I have no bed to sleep on....UPDATE: It's been 10 days since I submitted this review and I still don't have the bed. I've called JoyBird twice and they are unable to help because they don't control shipping.....

Submitted an order for a TV console on April 20th delivery quoted as between May 29th and June 4th. I sent a message to Joybird on June 6th after I had not received any shipping update. Was then quoted a ship date between June 8th and Jun 14th. Sent another message on June 14th only to be told that the new ship date would be June 22nd. June 22nd came and went with no surprise. The console actually shipped on June 29th, approximately four weeks later than quote and 10 weeks from the order. The console arrived broken and had to be sent back. To receive a replacement unit it was going to be another 6-8 weeks, assuming they made their dates. I cancelled the order and we're going to figure something else out. No need to give these people any more money.

HUGE production and shipping delays. I ordered a bed, dresser and 2 side tables Feb 18, 2018. I'm writing this review June 29 - I have no furniture YET. They missed a delivery window May 15. My bed took 1.5 months to ship and it is sitting at a delivery company 30 min from my home and I've been told, "we will deliver it when we have time." The dresser is STILL NOT MADE 4.5 months later. I had to cancel it. The furniture was for a seasonal summer cabin and almost half the summer is gone. My family and guests have slept on a mattress on the floor. I wish I never ordered from Joybird. It's been a nightmare tracking my order, emailing customer service, being lied to about the production schedule and the shipping time line. There is no sense of urgency even 4.5 months later. Awful!

I agonized over choosing a new family sofa for months. I went to at least 20 furniture stores and sat on many MANY sofas. Nothing ever seemed quite the right combo of look and comfort and price. Stumbled on the joybird bryant when looking for alternatives to the exceptionally expensive restoration hardware cloud sofa. The cloud didn't have nearly the reviews to justify that kind of $$$ but the few reviews on the bryant I could find said it was less sloppy looking, needing less fluffing and of course is a third of the price. Couldn't believe I was ordering something that I'd never seen in person or sat on but I tok a leap of faith. They kept me up to date on build status and delivered on time, I had zero problems with the delivery people. Can't comment on customer service because it all went so smoothly I never needed to contact them. I've only had the sofa for one week but it's amazing. Clean, excellent construction. Super chic while being essentially a bed in the shape of a sofa. Fabric is durable and easy to wipe down (2 kids, 2 dogs). Didn't think it was possible for me to be satisfied with a sofa but I'm more than satisfied, I'm thrilled! Highly recommend. If they had more stuff outside the mid century mad men vibe I'd be ordering it all. Great company, great quality.

Purchase 2- chairs, 1- bed and 1-dresser back on May 5, 2018. The bed was in stock and ready to ship. We paid for the separate delivery. Everything else was custom and build time was 10-15 weeks which we have no issues with. About 1 month pass and bed still has not arrived. After many followups and being told the the bed was either on its way, at delivery center or "possible misplace", we ended up canceling the whole order. Just glad this whole process did not linger on much longer.

Amazing custom furniture products, excellent customer service, and frequent updates from build to ship. I really enjoyed the product I got from them, I've got tons of compliments, and I'll definitely be buying from them again!

I can’t express how disappointed i am with the craftsmanship. No one would find the pleats in the curve of the back to be acceptable or a wrinkled armrest, but Joybird called these a minor variance and not a flaw with their upholstering. The cheapest chair at Marlo’s has a smooth inside curve back! I said i loved the chair and the fabric, please send me a new one. Oh know, they can’t do that because i’m likely to find more minor variances. Say what??? Just trying to “manage my expectations.” What they are really saying is they can’t guarantee they can reproduce their furniture piece after piece to the same level of craftsmanship. Wow, what a thing for a company to admit about itself. So, buyer beware, if you are willing to wait 12 weeks, and don’t mind premium prices for “minor variances” this company is for you.

I have ordered multiple items from JOYBIRD: a Hughes sofa (Lucky Turquoise), Hughes swivel chair (Bentley Daisey), Riley pouf (Mustard), wall clock, multiple pillows, etc... and love each and every piece. Best of all, the customer service is amazing - honestly, the best that I've seen, ever! Great designs & craftsmanship, amazing customer service, excellent return policy - you really cannot go wrong. It takes time, this is true, but it is well worth the wait.

This company makes quality furniture. We refinished a house and I ordered 8 pieces of furniture. The quality is fantastic and the customer service in amazing. They will bend over backwards to help in any way. The pieces I purchased have a more firmer feel, but still comfortable. I ordered a fabric swatch kit which came very quick then waited for a sell and spent a lot of money :). On that topic, I priced around a bit. Their prices are very reasonable and if you catch a good sell they are a little less then other competitors. Also, I purchased a leather couch that I decided was not quite the right fit. They were great to return and very supportive of my decision. But upon looking for a replacement I learned that their leather is topnotch! Super thick an oh so soft! Just not the right fit for my room.

Transparent company with top-notch customer service and products. We've bought a sectional from them and plan on buying more pieces from them. Prices are reasonable for the quality of the furniture (i.e., real wood, not fiberboard) and the styles are actually contemporary unlike a lot of other furniture stores.

I have a trade account and buy lots of fabrics from Joybird for my restorations. For the price, they offer excellent fabrics. My friend also bought a chair and it is very nice.

Joybird is awesome, Absolutely Beautiful ! Wonderfully Amazing ! Love this Como Indigo Velevet fabric ! I ordered it to recover a couch I had currently. It is so soft and perfectly dark blue !!

Worst customer service experience ever! Shipped chairs 2 weeks past estimated delivery time. Contracted with JB Hunt for delivery who put the chairs in the wrong van, which they advised me of on a Friday only to have the driver call me starting at 6 am on a holiday (original delivery date) waking up my entire household only to show up empty handed (because guess what? the chairs were put on the wrong van the previous week). Rescheduled delivery 3 days later was no better, driver did not provide 30 mins eta call and never rang bell simply called my cell which was inaccessible for 15 minutes, then proceeded to yell and be rude when I asked for his base’s number to figure out what could be done. Third attempt was the worse...driver rescheduled delivery from a 3-7pm window to arrive at noon. I was fortunate to be able to make last minute arrangements...and the chairs? The wrong color. I ordered a light grey and received a dark green, and on top of everything they were damaged and super uncomfortable. And Joybird? Completely unhelpful throughout the experience. They claim there is nothing they can do about JB Hunt, their practices going around in circles to insist they can’t access their systems so there is nothing they can do. Really? because that’s the only way you can influence a vendor? They seem completely unaware that they are responsible for the entire customer experience and simply tell me their hands are tied. Oh and when I ask to speak to a manager at Joybird to request my return and refund be expedited after such a an awful experience where Joybird got everything wrong, they claim I have to be placed on some special list to be able to escalate the matter. You mean I am not already on a list after the 6 times I have had to call you over the past 2 weeks and 5 times I have had to interact with JB Hunt and all the time away from work to be able to accommodate JB Hunt? I am now waiting for a manager to call me (not holding my breath), for Joybird to open a case on the chair return and for yet another missed day from work so I can accommodate JB Hunt to pick up the chairs and then 7-10 business days from the time Joybird gets notified the chairs are in transit to receive my money back. Maybe if I am lucky i will see my money by summer. Buy somewhere else!

Joybird answered my questions promptly and made me feel comfortable ordering online. I enjoyed every aspect of picking the right sofa for me, customizing it, receiving updates and ultimately receiving my sofa. My sofa arrived when promised and it is everything I expected it to be. I love it! I will definitely be ordering from Joybird again.

Excellent service great Chase section. Awesome quality and great time line for built and delivery. I would not hesitate to purchase more furniture from them.

I would buy a few more of these if they came in different designs I absolutely love this pillow because it’s so soft the perfect size and good quality fabric.

I purchased the ottoman to go with the Burns chair, but I had no idea that I was actually buying another place to sit. This ottoman is extremely comfortable to use with the chair, but also very comfortable to sit on by itself. It's exceedingly sturdy, but with the most elegant lines. The Royal Blush velvet fabric makes it even more comfortable. So pleased with this purchase.

I have had a poor experience with Joybird and cannot recommend this company. I ordered a korver chair and ottoman on 11/5 with an estimated arrival of 1/16. I was excited about the store's concept, its return policy, and the review of the korver couch on wirecutter. I followed the online updates, and it appeared to be ready to ship on time. But it didn't. After two weeks of radio silence, I contacted them, and they said there was a quality control issue with the ottoman. They promised the order would be delivered the week of 2/9. It also never came, nor was I contacted about the delay. I wrote...again...asking them for an update. It took a week to provide any substantive information--they finally said there was a foam issue yesterday. Now they say it will be complete at the end of next week. This is crazy. I'm so disappointed and regret my decision to purchase furniture with this company.

We recently had an incredibly disappointing experience with Joybird and their Dexter shelf. After multiple shipping delays that occurred without communication but postponed delivery by more than 5 weeks, I received a phone call from a delivery person that needed to deliver the next week day within a 4 hour window. Once we received the Dexter shelf I realized two things. First, it had been badly damaged in shipping. Second and more problematically, it did not have the same number of shelves as were advertised on the website. Support was helpful over email but it often took more than 24 hours to get a response. In the end, they were not able to provide us with the proper shelf, but offered to provide us with an entirely new unit (with another 4 week+ wait time) or allow us to return the item for a refund. After this hassle, we have chosen to return the item, and go with another manufacturer.

Very comfortable and stylish swivel chairs. Lots of fabrics to from. The finished project looks just like we hoped for.

We absolutely LOVE our new couch!! It's beautiful, exactly as we envisioned, and so so well made. We were worried about our tan-colored rabbit shedding on the couch, but the velvet really doesn't attract hair as much as we thought it might and it's been very easy to brush it off when needed. SO comfortable, downright squishy and has already been napped on several times. It's long enough for both my husband and I to stretch our legs out when leaning against either end. 3 average sized people could fit on this couch. It did take time to arrive, but we knew it was worth it for the custom build and high quality and we liked the build updates that kept us in the know about how far along our couch was. White glove delivery to the room of our choice and all packing material taken away - literally within 5 minutes our room was transformed and we didn't even have to lift a finger. It's everything we were hoping for and more!!

I highly recommend Joybird over other, less expensive options I found. The quality is what you want in a piece you’re going to keep for a while (no pressboard, just sturdy natural wood). Excellent customer service & delivery; easy returns for up to 365 days, even though all pieces are custom built. I got a gorgeous mid-century loveseat. They sourced & used a discontinued fabric for me. Build materials & quality are excellent, and the finished product is beautiful, sturdy and extremely comfortable. Felt very safe ordering from them because they allow up to a year for returns, no questions asked. Although I won’t be returning the couch I got.

The quality and fabric of Joybird Furniture is top notch. They provide a box of fabric swatches when starting a custom order for you. The customer service throughout the build process is outstanding, you get an update on every step of the build so you can follow your furniture creation come to life. We had four pieces of furniture custom built, 2 Hughes Apartment chairs, a Hughes Sleeper Sofa and a Hughes Apartment Ottoman (see attached photo). I highly recommend Joybird Furniture for all your home furnishing needs.

It is some time to wait but it's worth it to custom build quality furnishings. I love all their styles and we've purchased chairs and love seats from them and they back their product, communicate frequently and their delivery is top notch.

My husband and I ordered this couch over a year ago. We anxiously waited for it to get here and when it arrived, we were so excited. It takes a while to receive, but remember that you are getting a custom built couch! The couch was comfortable and our friends and family always ask where we got it. In November I got in an accident that left my couch/bedridden for a while. Our old couch would not have worked for recovery, it sunk and didn't have the best cushioning. This couch has been perfect during the time I've had to stay put. It's firm but so comfortable. I'd recommend getting a couch from Joybird to thinking about the investment!

I found Joybird in the process of looking for an organic sofa. I ended up choosing them because while not organic, they advertise that their furniture is not treated with synthetic chemicals, and thy use solid wood in their construction. I immediately fell in love with the Kensington Sofa, and ordered that with the Bradshaw Chair and Soto Ottoman. I have had the furniture now for about a month, and all of it is beautifully made. I love the look of all of the furniture, and the sofa, in particular, is really comfortable. Each time I have spoken with customer service, they have been polite and helpful. The one downside of ordering from them is that the furniture ended up being ready about six weeks later than expected. This didn't bother me too much, and I would absolutely order from them again.

My dining table exceeded my expectations. Joybird was professional through and through, and the quality and craftsmanship is excellent. I did not hesitate to purchase a sofa from them after my initial experience. I recommend this company.

Nice sectional, Very large, The back is too short for long TV watching bc no way to rest your head!! Perhaps this is more indicative of current styles than a joybird problem.

Placed my order for a section and 2 chairs on Jan 9. I received the swatch kit a few days later. We were interested in the Sunbrella fabrics and realized we only received 1 of the 3 colors in our swatch box. I wrote to Joybird and they replied a few days later and sent the 2 swatches in a regular mailing envelope. A few days later we did a detailed review of the swatches, comparing them to the fabric descriptions and color options online. We realized for the 2nd time that there were some swatches we were interested in that didn't arrive in our swatch kit. I wrote to joybird again with the 5 swatches that were missing. They replied and confirmed the swatches were on their way. This time, we received another box, with 2 packs of swatches. Only 2 of the 5 we requested were in there. I've written to joybird again and hope they will send the 3 remaining hold outs. The lack of thoroughness and attention to detail from Jobyird makes me a bit skeptical on how the rest of this process will turn out. May 26 update- Delivery service with JB hunt terrible. scheduling a nightmare. I ordered a sectional with medium legs and 2 chairs with mocha legs. All legs I received were mocha . I asked if I could exchange all to medium and was told they would only replace the sectional legs per my original order. I would have to pay extra if I want to change the leg color. Don’t be fooled. For the amount of money and time you wait for joybird furniture,quality and customer service is sub-par.

Moving into my very first own apartment was a daunting task. Especially picking out the right furniture. I wanted something that would last, had style, yet affordable for my first apartment. I was so happy to have discovered Joybird! It was to say the least a Joy to order for joybird. I've ordered numerous pieces of furniture based on reviews I've read about the company, and am impressed every time by the quality of the service and of the product. My living room center piece, my Korver sofa, is THE MOST comfortable sofa I've ever sat on. The build quality is solid and feels like it could last a life time. I've also gotten multiple cubes and poufs and the again am impressed by the style and comfort. The wait for product delivery can be long, but the wait is WORTH it. Morever, I appreciate the ordering experience. Joybird sends you a custom hand written letter about your product. You receive detailed updates on the build process as well. Customer service is also extremely friendly and responsive. I can't say enough good things about Joybird and have recommended them to my friends as well. I can't wait to fill my home with future Joybird pieces.

We love our couch! Joybird kept us updated throughout the build process, the delivery service they used kept in contact for the delivery, the set up took minutes and our couch is amazing!!

Joybird itself was great to work with. Responsive customer service. The shipping company is another story, but the beauty of my couch made it worth the hassle.

Posting publicly as Ann And Dan Miller on Jan 27, 2018. Sturdy, beautiful and versitile... This piece is great. As companion to the Woodson chair it creates the perfect lounger. When not paired with the chair it doubles as a coffee table, card table and dining table. So practical for our small space.

Joybird is amazing. We bought a sofa from them in 2014 to be the centerpiece in our new home—a small midcentury ranch on the edge of downtown Raleigh. I was anxious about making our most expensive furniture purchase ever on a new company with a sight-unseen product, but it was one of the best purchases I have made. The service from Joybird was spectacular. The couch has held up great with my two small kids bouncing on it every day. When a button did pop off, a quick email to Joybird had a furniture repairman to my house within the week to stitch a new button on, at no cost to me. All of my big furniture purchases will come from Joybird from here on out.

Great quality and the rep was helpful. They have some great fabrics to choose from and I am loving the fabric I selected, it is soft and smooth yet durable. Being able to pick and choose the furniture sections to create a configuration to fit my small apartment and my needs was very convenient.

After pouring over all the options, I purchased the hopson loveseat in leather. The whole experience was very positive. The return policy definitely reduces the stress of ordering sight in seen. Did I mention, we love the hopson loveseat which is nice and deep. Recommend getting some pillows, since the couch is deep. We’ve had the couch for 2 years & it’s made to last. I am definitely ordering more furniture from Joybird!

My Astor three piece sectional just arrived today. Two months late. Throughout the repeated delays I was always the one reaching out to Joybird, they never contacted me, even when the expected delivery window had already come and gone. The couch is so disappointing. The seams are puckered. The back frame pieces are disjointed and misaligned. The cushions are a different height and do not sit flush with one another. I will be returning this couch tomorrow, after less than 24 hours. It cost nearly $3000 yet looks like a $400 couch. Let's hope the return process is smooth.

The thing about ordering a large piece of furniture online and not even requesting fabric samples (which Joybird offers) is that you're really set for a surprise when it traverses the country and arrives at your door. For us at least, that surprise was more positive than we could have expected. Our Briar Sofa is huge, comfortable, well-made, and a good value with those things considered (the Labor Day sale didn't hurt either). It took a little longer to arrive than we would have liked, but part of that was our suspense and it was more than made up for by Joybird's very engaged customer service. Not only would we do it again, we can't stop telling everyone we know about the positive experience.

It is the most stunning piece of art that one can feel & touch it. I will refer it to all my friends and family.. Bravo to Joybird!

We purchased 2 soto chairs and the Hughes Grand Sofa. All were beautifully constructed. The walnut wood is outstanding on the soto chairs - definite show pieces. We are pleased with the bold colors (bella forest, taylor blazer) and pet friendly fabric. We plan to buy 1 or 2 more pieces in the coming months. Only drawback is that the delivery was much later than anticipated due to a delay in 1 item. Customer service was good though to resolve the issue. I would recommend Joybird for furniture.

After researching for hours and going to multiple stores to try different couches and not finding anything we loved, we finally decided to get the Bryant Collection and couldn't be happier! The material has been great with pets so far and provides such a comfortable and relaxing feeling at the end of the day. A few hiccups during the busy holiday season and transport but Joybird has satisfied and I would recommend this couch!

We highly recommend Joybird furniture. We love our Ocean Park chair and a half and the Hughes XL ottoman - both in Key Largo grass. Their products are of the highest quality - and look fantastic!

I absolutely love Joybird. From the time I started looking at their website to actually receiving my order, it was a wonderful experience. To start, they sent an awesome box of sample fabrics to aid in the decision making process. The website is user friendly for ordering and they offer support along the way. I love that you can see the furniture making process in real time and the freight company they used for shipping was very professional. They called me half an hour before they arrived and set up my furniture to my liking. Most importantly, I love my purchases. This furniture is great quality, looks amazing, and feels super comfy. I get so many compliments and have continued to add more pieces. Thank you Joybird!

We just finished a kitchen/living room reno in mid century modern style. This couch looks amazing and receives a ton of compliments. On top of that, it is stylish as well! I am still waiting for part of my order, but the folks at joybird were nice enough to ship out the couch on time so that I would receive part of my order on schedule.

I just completely remodeled my 2nd house and a Joybird sofa (or two) was the carrot dangled in front of me. Our project is done and the house is AMAZING and I finally realized my dream of buying one for my guest/office. I am over the moon with my new Eliot TwinSleeper sofa. The upgraded memory foam mattress makes this little twin sleeper so comfy for my guests and the sofa is the loveliest pop of color. This space makes me happy to get back to work on Monday.

LOVE my Braxton sectional! Beautiful and high quality! Very comfortable - firm but not too firm. Delivery was a few weeks past the estimated date, but worth the wait!

What a great company. Friendly and great to work with. Always prompt with communication and the products i Ordered are top Notch. Love the look and quality of the Furniture i ordered. Thrilled and would definitely purchase from the company again.

Having never ventured out and taken the risk of ordering furniture online, I didn't know what to expect when I placed my order through Joybird for the Stowe Sofa in Lucky Turquoise. I can honestly say I was beyond pleasantly surprised. I enjoyed getting the updates on the status of my sofa and what phase of production it was in. I wasn't home when it was delivered, but my spouse told me the delivery process went very smoothly. I love the deep, rich color of this couch. It is the perfect length for me to lay down on it without having to bend my knees (I'm about 5'11" tall). The fabric feels durable to me, it's not too soft yet not too firm. All in all, I am so happy I gave online furniture shopping a chance and would highly recommend this sofa.

I have been buying and using Joybird furniture for over 2 years. The design and quality of their products are second to none. I love the mid century design Joybird's furnishings and decor add to my home.

The pieces I received were fantastic, but quite delayed from the anticipated delivery date... about 2 months longer. They both look great, except for the legs didn't arrive with the ottoman and there was some staining on the top. But, their customer service team was very helpful.

We love Joybird! Just completed a renovation of my parent's mid-century home (took it back to it's glory!) and the Joybird sofa and fabric for reupholstering vintage items has been key to our design. Fabrics are durable and of such a high quality. Yes, you may initially think sticker price is high but so worth it in my mind.

I love our new sofa! Joybird was overall great to work with. First the negatives: it did take three months for our sofa to be made. But they were upfront with the timeline when ordering. The only thing is you pay in full and wait months, which is kind of annoying. When the couch came we had a horrible delivery. The company scratched the bottom of the sofa and broke the dust cover and I (me, a small woman) had to help him unload it from his truck, and then upstairs to my house. You can see why it was damaged upon delivery. Not Joybird's fault, but an effect of ordering a sofa online nonetheless. I immediately filled out a complaint and the very next morning Joybird customer service phoned me apologizing and promising to fix it. They even sent me a gift basket with treats and wine as an apology, which was really great. Two months later my sofa bottom was replaced, I just wasn't sure who or what was supposed to fix it. I had two deliveries of items and both said "with assembly" but adding a dust cover is not something I want a delivery guy to do. Anyway, I got it figured out eventually but the communication from Joybird could and should have been better with how the replacement would work. Months later though I'm happy with my purchase, but ordering from a purely online company does have its pitfalls. So be patient if you order from them. All in all it took five months to get the product I wanted. But I do love the design and sofa. I cannot attest to how it will hold up, it's six months old and looks good now. My only other complaint is the corners of the sofa aren't tight, meaning where the cushions and sides meet there is a small space, which is disappointing given the price. On the plus side, I love the design and fun color I wouldn't have found elsewhere.

The best! Joybird makes it easy to find beautiful and high quality mid-century modern furniture at reasonable prices. They also make it easy to get the right pieces for your space by providing swatches to review before placing your order and they even give you up to a year to return a piece if you don't love it. Their customer support is incredibly responsive and helpful throughout the process. Highly recommended!

We bought our Soto chair and Ottoman from joy bird and what a Wonderfull experience. The gaily fit and finish is outstanding. The customer service has been fantastic as well. So far so good. Sure glad we ordered it from Joybird. if you want Midcentury modern they have the best selection of cool colors. So well worth doing. Thank you Joy bird.

I love my new Joybird sofa. The whole process from ordering to delivery was easy and I received emails every few days with updates. It's comfy and it looks great. Support American made products!

My husband and I have looked high and low for a sofa that met the style he wanted and the seating capacity I was looking for. We just could not find anything local that met our desires or budget. I did some research and looked through more reviews than I can count on Joybird. We decided to pull the trigger when we saw their refund policy and the Hughes Grand Sofa. The extra length with the Hughes Grand is just what we were looking for! It is a firm sofa but comfortable!! I promise! It has had many a naps on it especially once cold and flu season hit the home. We're a family of three and we can all sit on it comfortably with room to spare. The hubs can lay on it and still not have his feet touch the end. We truly don't find the depth uncomfortable especially with the arms being cushioned and the extra depth. I feel like it provides more options on seating arrangements than anything. It's a solid and heavy sofa as well. We selected one of their pet friendly fabrics and having a kitten in the home, that was extra important to us. The kitten has all claws and picking with the Dawson Brindle has not been an issue for us. I'm not saying it won't it just hasn't been an issue thus far with a rowdy kitten. I will say you need to have some patience when placing an order for a customized sofa. It's not a speedy process but we love that we had endless fabric choices and didn't mind waiting the 6-8 weeks. Our fabric samples arrived quickly and our sofa arrived in the estimated delivery time Joybird originally set. We would purchase another piece of furniture with Joybird without hesitation in the future.

Joybird was fantastic! Their attention to detail in every aspect of the purchasing process have made us joybird clients for life! Thank you joybird!

If you found a piece you really love on this site - go ahead and order it but be warned you may have a serious headache that you only wish you could lay on a couch to get rid of (but can't cuz it won't be there yet). To anyone else who is just thinking about it - don't. And that is because I think they may make good stuff and are really trying to do things differently but they are obviously not doing a great job at executing. I have two coworkers that I found out ordered stuff from them and between all of our orders we had problems - serious problems with the product or delivery - with about 25% of them. All those one star reviews on this site - yep - problems. They just have too many. I ordered a couch in July. It was delivered in December. It was about as expected, (the swatch I ordered from is a slightly different color than the couch, which is annoying, but not something I'd return it for). I wish that was the end of the story, but really what frustrates me the most is their customer service drove me bonkers. Every time I reached out they would act defensive and almost entitled. They never would have offered compensation for a delay that caused me to sit on my floor for 4 months in a new city - I had to argue for it. They kept telling me dates that it seemed they were making up because I'd call right back and get a different answer. One guy literally told me it was my fault for the delays because I'd chosen a 'premium' fabric. One reviewer here said customer service told her to put books under a broken leg and I can totally see them doing that. Oh and those emails they send you telling you the 'status' of your 'custom built' piece? not based on any shred of reality. I'd get emails saying something was happening and then later find out none of it had happened. Also, not sure if they actually claim this but I've heard some say they claim that everything is made in the USA but my couch was made in Mexico. That or they used it being made in Mexico as an excuse for further delays. Either way... not cool Joybird. To this day I still do not have the refund that they promised as compensation for the four month delay. I just hope they are as bad at disputing credit card transactions as they are at treating their customers right and making sure they are taken care of. If you want to order something and roll the dice that you won't have to extensively deal with their customer service or hope your piece isn't one of the every four that makes it through quality control without catching something, you have a good shot at ending up with something you like.

I love Joybird. Their customer service staff are extremely efficient and so nice! I ordered a swatch kit and the day it arrived I received a personal email from Joybird telling me the best way to order after picking my fabric. I've had my couch since May. It looks brand new even after my dogs and I have made full use of it for over 6 months.

I ordered two of the Knight chairs. They are beautiful and comfortable and the customer service is incredible! I highly recommend Joybird.

I recently purchased three pieces of furniture from Joybird. The customer service was a nightmare. The furniture took much longer than advertised to arrive. The delivery was all screwed up. I would rate the furniture quality as OK. But i would not recommend based on the service they provide.

Just got our chair delivered last night and we are already in love with it! It is super comfortable and the color fits our living room perfectly. The craftsmanship seems very good. Looking forward to getting many years of use out of this chair.

We watch way too much TV. We spend a lot of time on this couch and it's crazy comfy! It's our main couch and we love it!

This company is incredible. I waited a long time for my custom couch to be made, but it arrived right on time and was exactly what I hoped it would be. I'd already had high expectations because I had been dreaming of having a Joybird couch for a long time before I'd made the decision to finance this couch, rug, and pillows for my office.

I ordered the 74" Winslow soft for my music studio in a strong color to offset the deep brown paint of one of the walls. It really brought a lot of color and energy into the room and goes well with the Japanese prints. I was immediately impressed with the build quality of the sofa and attention to detail. My experience working with Joybird has been very professional and easy. I've talked to them during the process by email, live chat and phone. They have always been incredibly helpful and supportive. I had concerns about the couch being too stiff and noticed it broke in a bit over a few weeks.I enjoy the support now. I'm so impressed with Joybird that I'm ordering more furniture for other parts of our home. Thank you Joybird for the vision and care you give in not only the design but every detail of l the customer experience!

We’ve now bought 5 pieces of curvature through Joybird. Although a bit more expensive than similar looking that can get premade that can get online through clearing houses, the quality of these is really substantially better in terms of tightness of joints, fabric and foam. The variety of colors is nice and designs are classic. Besides a well worth it price bump, the fact that have to wait a couple months for completion and delivery is a factor to consider but still feel is well worth it.

We love all of our furniture from Joybird. You otto get this one. Fabric wipes up clean. This doubles to put our feet on and as a coffee table. It is perfect for our casual life. We also bought a Hughes swivel chair which people love when they realize they can spin in it.

(1) Customer service was great to work with and prompt to reply to questions. I ordered two matching Hathaway chairs on Sept. 5. They arrived Oct. 31. I returned immediately with no challenges, and my credit card (which was charged the day I placed the order, keep in mind) was credited about ten days later. Great swatch selection. (2) The chairs were wickedly uncomfortable - the arms and back had very little padding. Seat cushions were just "ok", but overall, they were miserable to sit in due to construction, not sizing. The fabric appeared good, but as they were returned, I can't speak to the long term quality. (3) One leg was cross threaded when I put them together - not sure if that would have held up to removing and reinstalling again. One chair sat uneven - either the legs or the supporting structure was obviously not level. (I had to stick three floor guards under one leg to get the chair to sit level.) The back tufting on one chair was straight and even - the other had an obvious angle to it, and the back padding on one chair sat about 1-1/2" higher than the companion chair. (4) But my biggest complaint: if you return an item to Joybird, you cannot write a review of it! Really, Joybird?? I researched online furniture till I was blue in the face, and Joybird kept coming in w relatively few problems and good return policy, so I gave them a try. Lesson learned and a question I never thought to ask of their customer service as I was making a decision to order.